Chauncia Ards

**** **** ***** ****. *** ***

Farmers Branch, TX 75234

ad0q90@r.postjobfree.com

Mobile: (945) 268- 9206

Summary of Experience

May 2023- June 2023

Dent Spot, Allen, Tx - Front Desk CSR

●Check in and out process

●De Escalate customer complaints assist with questions and concerns

●Organize reports for more efficient use

●Assist with smooth operation of Front Desk and welcoming clients

January 2023- May 2023

Dring, Carrollton, TX - CSR

●Appointment Scheduling

●High volume inbound and outbound calls

●De Escalate customer complaints assist with questions and concerns

●Organize reports for more efficient use and send over to management daily

●Offer membership program to better assist clients

May 2019 - April 2021

BBVA, Dallas, TX - Branch Associate

●Balance and process ATM monies to cash vault as needed and balance teller drawer daily

●Process Debit/Credit Memos/GL Tickets

●Stay abreast to changes or updates on current foreign currency exchange, Money Market, and CD rates to better inform clients

●Schedule deliveries as needed and manage incoming calls

●Review various log instruments for accuracy and report discrepancies

●Secure sensitive documents correctly ensuring they are not exposed EOD.

November 2018 - May 2019

H&M, PLano, Tx - Sales Associate

●Provided genuine customer service

●Maintained sales floor by maintaining adequate supply of products

●Visualized clothing style needs on sales for to ensure flow of clothing articles

●Assisted with customer needs to display and fit their choice of clothing

●Offer training to new hires for the best customer experience

●Process, organize and feather clothing to be displayed.

June 2016 - November 2016

Braums, Plano, Tx- Cashier

●Closely followed standards for food preparation to ensure customer satisfaction

●Generally performed maintenance duties: cleaning food areas, mopping, cleaning window and doors

●Took the initiative to seek out additional tasks

Education

2018 Graduate of Plano Senior highschool, Plano, Tx

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