Fatimata Keita

Brooklyn, NY 347-***-**** ad0q8b@r.postjobfree.com

Medical Assistant with 5+ years of expertise in management, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Fluent in written and oral French, Soninke, Bambara, and Haitian Creole. CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Management Skills

PROFESSIONAL EXPERIENCE

Shoppers World Brooklyn, NY 2020 - 2021

Manager & Cashier

● Welcomed and assisted customers in a professional and friendly manner.

● Displayed enthusiasm and knowledge about the store’s products.

● Routinely supported other areas of the restaurant as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members.

● Daily, took 100+ orders and completed POS transactions

● Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards.

● Addressed all guests’ needs, resolving questions and escalating issues to management when necessary. Completed store operational requirements by scheduling and assigning employees; followed up on work results.

● Daily, maintained 7+ store staff by recruiting, selecting, orienting, and training employees

● Maintained store staff job results by coaching, counseling, and disciplining employees; planned, monitored and appraised job results.

● Prepared annual budget; scheduled expenditures; analyzed variances; initiated corrective actions. Checkers Brooklyn, NY 2018 - 2019

Assistant Manager

● Managed franchised prepared food establishment, maintaining a safe and friendly working environment.

● Supervised, motivated, evaluated, and coached employees, and facilitated effective training programs.

● Calculated timecards, processed employee payroll, and managed a revenue of over $1,300+ per day.

● Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction.

● Maintained inventory control of all products and enforced all proper food sanitation procedures.

● Assigned tasks to associates to fit skill levels and maximize team performance for crews of 7+ employees.

● Conducted inventory counts, assessing current inventory integrity against target accuracy and tracking variances.

● Evaluated store performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements.

● Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.

● Managed shifts to deliver excellent customer service to 200+ customers daily.

● Coordinated ordering, receiving merchandise, pricing, and stocking to maintain appropriate product levels.

● Directed cooking, wrapping, and packing of food, collected monies from in-house and takeout customers using store’s point-of-sale (POS) system, and assembled food orders for wholesale customers. Crown Heights Center for Nursing & Rehabilitation Brooklyn, NY 2017 - 2017 Volunteer

● Daily, greeted, scheduled, and addressed dozens of patients in a professional and empathetic manner.

● Performed administrative duties, such as filing, faxing, and updating patient files.

● Answered, screened and routed all incoming calls and scheduled appointments daily. EDUCATION/CERTIFICATIONS

Bachelor of Science in Nursing Long Island University Brooklyn, NY 2024 (Expected) Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2022

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