ESTHER DERISME

** ******** ** ****: 561-***-****

Framingham, MA 01701 ad0q86@r.postjobfree.com

OBJECTIVE & BACKGROUND

Experienced manager in a successful well-established business to improve and promote effective skills in management relations and staff leadership, seeking a position that will benefit from my managerial/client service experience by caring and serving people and helping solve problems. Ten years' experience in office management including face-to-face contact, interviewing, obtaining background and criminal checks, and customer information. Accounting, bookkeeper skills, and experience. Dedicated, loyal, friendly individual. EXPERIENCE

1/2023 to present

Case Manager at Eliot Human Services, Hybrid/ Saugus, MA I am carefully working on risk assessments on patients, monitoring the requirements of the daily activities. Assist patients to administer their emotions through de-escalation plan as well as maintaining their medical records by reviewing case notes; logging events and progress. Monitoring cases by verifying clients’ attendance and treatments; advocating for needed services and obtaining additional resources; intervening in crisis; providing personal support.

2021- 2023

As a site manager, I am working collectively with the individuals we serve, their families, friends, employers, and other support staff to transform their lives by building independence skills. To ensure proper ethics and guidelines set forth by funding sources are followed and that quality standards for the people in the home are being met. Additional responsibilities include managing staff, developing relationships with community members, and liaising with clinical and nursing teams to develop and manage individuals' Individual Service Plans (ISPs) 2018 - 2021

Mental Health Worker Lemuel Shattuck Hospital, Jamaica Plain, Boston Get ready for careful risk assessments on patients, assist patients to administer their emotions through de-escalation plan monitoring requirements of the daily activities. Support patients with their daily events and tasks.

2011-2017 Continental Properties Management, Inc Miami, Fl Front Desk Manager

● Aid residents requesting work orders or other forms as needed.

● Providing a point of contact for walking in traffic,

● Incoming telephone calls, granting access to the building, and supporting the highest level of customer service for residents, staff, and visitors EDUCATION

B.A.S, Health Management Concentration Palm Beach State College, Fl 2016 – 2020

● Computer Processing Institute Cambridge, MA, Medical Office Specialist / Billing 1994 – 1995

● Sure Foundation Theology School A.A., Biblical Studies/Pre-Pastoral 2006-2008

PROFESSIONAL SKILLS

● Executive Team Leadership

● Empathy and a non-judgmental

approach

● Being able to stay calm in difficult

situations

● MassHealth Eligibility, Customer

Relation

● Strong Observational

● Record Keeping

● Customer Relation

● Teamwork, Staff Training

Certified Creole speaker and translator as well as English, French, and others. Good organizational, Flexibility, Motivate, Enthusiasm, and Patience. Volunteer in the Junior Achievement program and Runs a Home Shelter. CPR / First Aid Certificate, MAP Certified as well as Human Rights Officer Certified. MS-DOS or Windows, Microsoft Office. HOBBIES AND INTERESTS

Writing Daily Inspirational Poem, Hiking, Conducting Bible classes and engaging in public speaking

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