Data Entry Customer Service
Resume:
Dawn Shoopman-McDaniel
Gaming License Revenue Audit Clerk
Caseyville, IL 62232
************.*****@*****.***
I am a hard worker, do not like leaving work on my desk if I can help it. I have great attention to detail am very organized and work well under pressure. I get along with everyone I meet!. Willing to relocate to: Tampa, FL - Clearwater, FL - Saint Petersburg, FL Authorized to work in the US for any employer
Work Experience
Gaming Licenesed Revenue Audit Clerk
Fairmount Park Horse Racing dba FanDuel Sportsbook & Horse Racing - Collinsville, IL March 2021 to Present
Audit all areas with in our building, sportsbook, foods, programs and our Cage/Mutuels 10- key calculator
Racing Database
State Database
Illinois Gaming License
Run all reports linked to our database
Customer Service Agent - Call Center
Customer Direct LLC - St. Louis, MO
February 2020 to May 2020
Taking orders over the phone for various companies. Making changes in companies Database. Dr. Surveys with his or hers patients.
Administrative Assistant
The Salvation Army - St. Louis, MO
November 2016 to October 2017
Lotus Notes
● Admin to Director in daily data entry Excel
● Assist with setting up for Mailings and conferences
● Help run the department when Director is absent Google Docs
● Work in Microsoft Excel and Microsoft Word
● Have knowledge in Google Docs Basic office systems;
● Do check requests for Bills, other Planned Giving Reps from other fax, copy, printers Corps
● Data entry for other PG Reps Hotel Hospitality Front
● Assist in planning events for Planned Giving Department office system
● Able to multitask in different areas
Key System
Database Clerk
The Salvation Army - St. Louis, MO
September 2014 to October 2017
Credit Card Software
● Process and manage Credit Cards in Pay Trace & First Data during the year and Tree of Lights CPR/ AED Certified
● Balance Credit Card reports from Pay Trace
● Handle Mail Appeal and online donations in a timely manner
● Obtain all necessary information when taking donations and enter the gifts into Pledgemaker
● Make Excel spreadsheets and Mail merges for Finance department
● Able to do Letter merges in Word document
● Data Entry in pledgemaker, entering donations and changing information for the donor and Reps in the department.
● Assist in areas within the Development Department
● Keep and maintain our Soup & Shelter program, adding and removing records
Desk Clerk
Super 8 Motel - Collinsville, IL
October 2012 to September 2014
Greet and welcome guests assign to rooms
● Provide guests local information regarding restaurants, transportation and entertainment
● Handle check-ins and checkouts in a friendly manner
● Balance credit card and cash balance report
● Complete bucket check, room rate verification report and housekeeping report Assistant Manager/ Guest Services
Days Inn - O'Fallon, IL
September 2011 to October 2012
Greet and welcome guests assign to rooms
● Provide guests local information regarding restaurants, transportation and entertainment
● Handle check-ins and checkouts in a friendly manor
● Obtain all necessary information when taking room reservations
● Balance credit card and cash balance report
● Complete bucket check, room rate verification report and housekeeping report
● Assist Manager with supply orders and scheduling Assistant Manager
Casey's General Store - Carlyle, IL
March 2008 to July 2011
Assume leadership of store in store manager's absence
(ordering, scheduling, checking deliveries)
● Run cash register
● Operate kitchen equipment
● Keep store stocked and clean
● Assist customers as needed
● Worked area stores when their Manager was not available Certified Nurse Asst
Aviston Nursing and Rehab home - Aviston, IL
May 2004 to September 2007
Provided hands on nursing care to residents; bathing, dressing, eating
& oral care
● Record vital signs, weights and height measurements
● Assisted the Nurses when needed
Education
Certificate
Kaskaskia College - Centralia, IL
1994
Diploma
Collinsville High School - Collinsville, IL
1990
Skills
• Administrative Assistant
• Receptionist
• Administrative Assistant
• Microsoft Excel
• Receptionist
• Word
• Google Docs
• Store Management Experience
• Assistant Manager Experience
• Guest Services
• Vital Signs
• Accounting
• Store management
• Office manager experience
• 10 key calculator
• Data entry
Certifications and Licenses
CPR
Secret Clearance
Top Secret Clearance
Assessments
Work style: Reliability — Completed
September 2020
Tendency to be dependable and come to work
Full results: Completed
Delivery driver — Highly Proficient
September 2020
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Data entry: Accuracy — Completed
September 2020
Entering data quickly and accurately
Full results: Completed
Data entry: Attention to detail — Highly Proficient September 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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