CH. Naresh Reddy

ad0q7m@r.postjobfree.com

612-***-****

PROFESSIONAL SUMMARY

•Naresh has over 9 years of experience in Software Quality Assurance and Testing within the complex Health Insurance sector.

•Proficient in both manual and automation testing methodologies, he consistently delivers excellence in testing practices.

•Expert in dissecting Business Requirements, Software Requirement Specifications, and Functional Design Documents to craft comprehensive Test Plans, Strategies, and Cases, ensuring seamless application performance and business compliance.

•Proficient in Web services Testing, particularly SOAP and REST services, coupled with hands-on experience in FACETS and WGS Benefit testing projects.

•Leverages automation with tools like Selenium and JUnit, reducing manual testing efforts and enhancing coverage through automated script development.

•Navigates Test Management tools adeptly, including HP Quality Center, to design Test Steps, map Requirements, and execute Tests Manually, producing insightful Defect Reports.

•Skillful at crafting complex SQL queries, enhancing his ability to address intricate data scenarios, and adapting to various Testing life cycle methodologies, fostering agility.

•Proficient in tools like Rally, Quality Center, ALM, Jira, qTest, and qMetry, he executes scripts and astutely analyzes results for project success.

•Extensively Involved in Technical Design Reviews, Code Walkthrough & Test Plan reviews with business.

•Experience in using Jenkins as a Continuous Integration server to configure with Maven.

•Good Exposure in Gherkin language used for writing behavior-driven development (BDD) tests.

•Worked on different Testing life cycle methodologies like Waterfall and Agile projects.

•Collaborated with developers and end users to ensure technical compatibility.

•Can quickly grasp new subjects and skills, maintain good Interpersonal relationships.

•Possesses an extensive industry understanding encompassing HIPAA Compliance, Healthcare Standards (HIPAA, COB, Medicare, and Medicaid), and significant contributions to FACETS and WGS applications. This depth of knowledge provides a holistic grasp of industry intricacies, including the intricate dynamics of FACETS, WGS systems, and transactions like 834, 837, and 835.

•Adept at identifying, documenting, and tracking defects, excels in conducting Root Cause Analysis, underscoring his dedication to delivering accurate test results.

•Demonstrates a comprehensive grasp of Software Development life cycle phases, ensuring seamless application transitions during go-live experiences.

•Experienced in all phases of Software Development life cycle (SDLC), facilitating User Acceptance Testing for go-live.

•Conduct performance testing in a controlled and isolated test environment to avoid impacting production.

•Create realistic and representative test scenarios and data sets for load and stress tests.

•Analyze the system's response to long-duration stress tests to check for memory leaks and performance degradation over time.

•Continuously monitor and collect performance metrics during testing to identify trends.

•Document and report the results, including any performance bottlenecks and recommendations for improvement.

•Collaborate with developers and system administrators to resolve identified performance issues.

TECHNICAL SKILLS

Industry Standards

FACETS, HIPAA, EDI, Mainframes-WGS Claims, ICD 9-10

Testing Tools

Selenium Web Driver, REST API/Soap UI, Postman, JMeter, Junit, TestNG

Languages

Core Java, HTML, CSS, SQL, PL-SQL, NoSQL (BSON), Epic HIM

Test Framework

TestNG, JUnit

Built and CI Tools

Maven and Jenkins, Report portal

Project Methodologies

Agile, Waterfall

Defect Tracking Tools

HP-ALM/QC, Version One, JIRA, Rally

Databases

Microsoft SQL server, MySQL, Oracle 9i

Operating Systems

UNIX, Windows NT, Windows 95/98/2000/XP/7, MAC OS

EXPERIENCE

Blue Cross Blue Shield of Minnesota Dec 2022 - Present

Sr. Quality Engineer

•Led the successful implementation of Medicare and Medicaid member claims, ensuring seamless integration of Facets configuration and Custom code components for diverse plan options, including Medicare, Individual and Family plans, and Minnesota Health Care programs.

•Analyzed and comprehensively understood the project's business and system requirements to ensure accurate implementation, contributing to worry-free healthcare coverage for members across various zip codes.

•Developed and updated meticulous Test Plans, Test Scenarios, and Test Cases for UAT, covering both positive and negative scenarios, resulting in comprehensive testing coverage.

•Developed and implemented automated test scripts using Selenium to efficiently validate Facets configuration and Custom code components for Medicare, Medicaid, Individual and Family plans, and Minnesota Health Care programs.

•Created an automated regression test suite that encompassed diverse plan options, reducing manual testing efforts, and enhancing the overall testing coverage.

•Collaborated with cross-functional teams to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline, enabling quick feedback on code changes and accelerating project delivery.

•Played a pivotal role in Bug Reporting, Tracking, and Documentation using tools like Spec Builder and Quality Center, enhancing the efficiency of defect management processes.

•Leveraged JIRA for defect logging and efficiently tracked Pass/Fail test case execution in QMetry, contributing to efficient defect management and reporting.

•Conducted thorough analysis and review of Test Cases prepared by team members, ensuring consistency and adherence to quality standards.

•Proactively collaborated with Development teams to address failed defects, escalating critical issues when necessary, and meticulously verifying fixes.

•Ensured timely status updates and seamless project delivery through consistent communication with stakeholders throughout the implementation process.

•Upheld and contributed to the enhancement of quality standards, best practices, and continuous improvement initiatives within the Quality Engineering team.

•Collaborated cross-functionally with Business Analysis, Development, and Operations teams, ensuring a holistic approach to quality assurance throughout the product lifecycle.

•Maintained comprehensive documentation of testing processes, results, and findings, facilitating knowledge sharing and process transparency.

Elevance Health (Anthem) Sep 2020 – Dec 2022

Sr. Quality Engineer

•Conducted in-depth analysis of business and system requirements for the HPN – High-Performance Network project, establishing a robust foundation for development.

•Developed and updated comprehensive Test Plans, Test Scenarios, and Test Cases for UAT, covering diverse testing scenarios to ensure product quality.

•Developed and maintained automated test scripts for critical workflows, accelerating testing cycles and enabling efficient validation of complex scenarios.

•Leveraged automation frameworks to streamline repetitive tasks, enhancing efficiency and freeing up valuable time for in-depth exploratory testing.

•Ensured accuracy by meticulously reviewing database business and functional requirements, and validating mapping transformations.

•Utilized the EDIFECS Compliance Tool to validate error claims, ensuring adherence to established industry standards.

•Excelled in Bug Reporting, Tracking, and Documentation, employing Spec Builder and Quality Center to maintain a streamlined testing process.

•Executed thorough test cases, meticulously validating claims to ensure accuracy and optimal functionality.

•Proficiently performed GUI, Functional, Smoke, Regression, and Sanity Testing using Black box Testing Techniques, resulting in a thoroughly validated product.

•Proactively identified and logged defects in JIRA, tracked Pass/Fail test cases in QTest, and collaborated effectively with Development teams for prompt issue resolution.

•Showcased leadership and autonomy as the Offshore Single Point of Contact (SPOC) for a critical application module, ensuring seamless management, while also facilitating transparent communication by gathering metrics and delivering concise updates to Onsite counterparts and managers for enhanced alignment.

•Prepared and presented Daily and Weekly status Reports, keeping stakeholders informed about project progress.

•Collaborated with the Development team to identify suitable test cases for automation, ensuring maximum coverage while minimizing maintenance overhead.

•Led successful implementation of code and data builds across multiple environments, contributing to smooth installations and minimizing disruptions.

Optum Mar 2015 – Sep 2020

Sr. Quality Engineer

•Spearheaded the creation of groundbreaking Consumer APIs for data exposure through web services, ensuring accurate and efficient data access.

•Developed and executed comprehensive test plans, test cases, and test scripts to validate the functionality of the E-Services application, including both Read and Write functionalities.

•Conducted thorough SIT/Regression testing within sprint deadlines to ensure the reliability and quality of the services.

•Automated new requirements using the Selenium ATDD framework and Cucumber, enhancing test coverage and efficiency.

•Developed automated tools/scripts to meticulously analyze test results, identify defects, and generate detailed reports.

•Provided training and mentoring to team members, imparting expertise in testing methodologies and healthcare industry knowledge.

•Prepared and managed essential project documentation, including Test Plans, Test Case Documents, Test Data, Requirement Traceability Matrix, and Test Results.

•Effectively communicated with business stakeholders through status calls and meetings, addressing issues promptly and ensuring open and clear communication.

•Presented test plans, test results, and project updates to various stakeholders, obtaining sign-off on critical test artifacts.

•Engaged in peer reviews of automated test scripts and test data, ensuring consistency and quality of deliverables.

•Maintained documentation such as Minutes of Meetings, Status Reports, Issue Logs, and Defect Logs to facilitate tracking and follow-ups.

•Automated defect management by developing scripts to seamlessly log, track, and report defects in QC (HP Quality Center, ensuring efficient and organized defect resolution processes.

•Played a vital role in upgrading and migrating systems, including database migrations and integration with external systems.

•Collaborated closely with development teams to address defects, verify fixes, and ensure the successful resolution of issues.

•Developed scripts to automate the verification of data accuracy and industry standards compliance using specialized tools like EDIFECS Compliance Tool, Selenium ATDD framework, and Cucumber.

•Demonstrated expertise in testing methodologies and tools, guiding team members and contributing to the overall testing process.

•Engaged in SCRUM meetings, PI Planning sessions, and regular team interactions to contribute to project planning and alignment with business requirements.

•Validated claims and data with precision, ensuring compliance with industry standards and accurate processing of information.

•Demonstrated a commitment to delivering high-quality solutions by consistently producing accurate and reliable test results.

•Took on leadership roles by spearheading projects, driving initiatives, and leading teams to successful project completion.

•Played a pivotal role in training and guiding team members, ensuring the effective transfer of knowledge and expertise in healthcare and testing domains.

Liberty Mutual Insurance May 2014 – Feb 2015

Software Engineer

•Developed and supported the Universal Refund System (URS) application at Liberty Mutual Group, responsible for processing refund checks from various sources, including overpayments and legal cases.

•Managed daily processing of refund checks utilizing both Batch and Online systems, ensuring timely and accurate responses sent back to source systems.

•Generated Suspense Balance and multiple reports, delivering essential insights to the business each morning.

•Played a pivotal role in application development, contributing to its design and functionality.

•Provided crucial support during weekend systems upgrades, ensuring smooth transitions and minimal disruption.

•Led conference calls involving technical teams to coordinate action plans for system upgrades and issue resolutions.

•Monitored and supervised scheduler jobs, guaranteeing the seamless execution of daily processing tasks.

•Conducted rigorous Unit Testing and Regression Testing, verifying application functionality and reliability.

•Created comprehensive Test Design Documents (TDD) to document testing processes, aiding in maintaining high-quality standards.

•Actively participated in daily status meetings, effectively tracking, and resolving outstanding group issues.

•Maintained proactive involvement in internal and external calls, fostering clear communication with team members and clients.

EDUCATION & CERTIFICATIONS

Bachelor’s in Information Technology

Gokula Krishna College of Engineering, JNTU University Anantapur

PAHM (Professional, Academy for Healthcare Management-AHM250) Certified

CSM Certified – Scrum Alliance CSM Certified

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