H A N E C I A M. G R E E N, CSM

Washington, DC ad0q6x@r.postjobfree.com

Summary

Dynamic, accomplished, Project Coordinator & Operations Support Specialist respected for improving business operations while exceeding goals, exponentially increasing the growth and wellness of Business Management, Program Development, and Management Analysis amidst COVID markets. Highly dedicated Business Professional with extensive talents and over 10 years of experience across a vast, multi-faceted Executive Management, Strategic Planning, Business Administration, and Community Support Services platform. Proven success in leadership and policy, human resources, data analysis, and benefits enrollment. Expertise in fostering and maintaining constructive and cooperative working relationships with Executive Level Management professionals and other staff members. Adept at bridging the gap to include identifying problems, monitoring progress, developing healthy solutions, and ensuring adherence to the overall mission. Proficient in maximizing resources and the skill set to motivate and encourage others. Enacted forward in critical thinking strategies with the ability to drive success and ensure compliance with applicable state/federal laws and regulations.

Certifications & Skills

Certifications:

Maryland Real Estate License 2012

Certified Scrum Master July 2022

Project Management Professional Certification Anticipated Date 2024

Software: Salesforce, OneNote, CAMS, Adobe InDesign & Illustration, Microsoft Suite, SharePoint, Veeva, OneDrive, Canva, Discord

Capcut, Zoom, Google Hangout, Google Docs, Skype, Slack, Eventbrite, ADP, Square, Paypal, Google Drive, Ping ID, Genius Scan, Telegram

Accuro Group (GlaxoSmithKline-GSK) Project Manager

Rockville, MD 03/2023-10/2023

(Contracted Project)

Provided comprehensive coaching and guidance to 2 aspiring project managers, empowering the, with the knowledge of management standards, project management tools,

templates and PMBOL principles.

Collaborated with a Team of 3 Senior Project Managers, 1 Director, and 1 Communications Leas to Support Project Management Initiatives as Required.

Provide team leadership, coaching and performance management as required for my team.

Concurrently led 4 project encompassing daily safety operations, vendor products and sample removal daily operation error management, and disposal of used:

Initiated, meticulously planned, executed, monitored/control, and successfully closed projects in accordance with industry-leading project management standards, utilizing templates, tools, and best practices.

Supervise deliverable and conduct quality control tasks in alignment with a corporate quality assurance management initiative.

Effectively managed 4 projects day-to-day project activities, allocated resources, and facilitated productive project management team meetings.

Skillfully defined and maintained project schedules while ensuring transparent cross-functional team coordination and timely communication of project progress, goals, and milestones to stakeholders through dashboards, reports, and other communication tools.

Devised comprehensive risk management strategies for projects and implemented associated processes and tools to proactively identify, monitor, and mitigate project risks.

Implemented rigorous project and financial controls, including change control/management procedures, cost control/forecasting, physical progress/productivity measurement, and invoice review/payment.

Identify and effectively address potential risks by developing plans as required.

Monitored program and project status and advancement, ensuring compliance with timetables, milestones deliverables, resources utilization, and reporting as necessary.

Cultivated robust and positive relationships with both the project team and stakeholders, fostering a collaborative environment.

Motivated team members to align with project goals, while ensuring their commitment to responsibilities and project milestones.

Developed and refined project management tools and templates to enhance project efficiency.

The Midtown Group (Federal Emergency Management Agency-FEMA)

Data Entry Operator

Washington, DC 05/2021-02/2022

(Contracted Covid-19 Project)

Proficiently edited and processed data entry, ensuring the accurate distribution of raw source documents.

Methodically collected, sorted, and meticulously verified the precision of provided data.

Skillfully managed input and output media for seamless operations.

Conducted audits on input and output data, promptly identifying discrepancies and recommending corrective actions.

Effectively routed data to the appropriate staff for follow-up and comprehensive review.

Maintained data accuracy by cross-referencing entries with source documents and rectifying errors.

Made authorized modifications, edits, and deletions in the database, ensuring data integrity.

Proactively identified and resolved problematic data during the entry and comparison process.

Provided valuable assistance to families in need by connecting them with essential resources.

Associated Veterans (Veteran’s Affairs VBA) Project Manager

Washington, DC 08/2022-12/2022

(Contracted Project)

Monitored project progress and workload by generating time management reports, identifying issues, and tracking project team members against deadlines.

Collaborated in the development, monitoring, and updates of project schedules during the planning and implementation phases.

Worked closely with customers to define project roles, responsibilities, scope, and objectives, ensuring a clear understanding among cross-functional project members.

Tracked, reviewed, and adjusted project activities to ensure alignment with project objectives and deliverables.

Provided support for leadership by addressing ad hoc requests and participating in special projects.

Established task ownership and clear schedules for task completion, fostering efficient project management.

Collaborated closely with the technology team to formulate product roadmaps and execute the delivery of technology platforms.

Developed, coordinated, and proposed system concepts in partnership with stakeholders to address program and operational gaps, policy changes, and leadership priorities.

Led and organized regular scrum meetings, assigning tasks and ensuring project progress.

Assisted in reviewing, evaluating, and drafting verbal or written reports as directed by the lead program manager.

Created, drafted, and edited standard operating procedures (SOPs) and scope statements to facilitate smooth and timely employee operations.

Ampcus Inc. (AARP) Program Manager

Washington, DC 10/2021 – 08/2022

(Contracted Project)

Conducted thorough information gathering and analysis from diverse sources to document processes, address customer service concerns, and drive process enhancements. Provided comprehensive recommendations on a wide spectrum of operational matters.

Effectively managed multiple internal and external clients, adeptly handling varying deadlines and time-sensitive requirements.

Collaborated closely with third-party vendors and internal teams, ensuring seamless alignment of interdepartmental processes.

Played a key role in identifying and resolving internal operational and administrative challenges, encompassing workflow optimization, business support systems, and enterprise-wide projects aimed at enhancing organizational efficiency.

Delivered valuable advisory services to the lead program manager in areas such as requirements management, risk mitigation, schedule optimization, change control, and configuration management.

Conducted in-depth analysis and enhancements of existing business processes to optimize performance, align with best practice standards, and enhance the quality and user experience for customers and end-users

Ping Wind, LLC (Veteran’s Affairs Office of Information Technology) Project Coordinator

Washington, DC 04/2021 – 09/2021

(Contracted Project)

Innovative Management Concepts (Veteran’s Affairs Office of Information Technology) Project Coordinator

Washington, DC 01/2020 – 04/2021

(Contracted Project)

Orchestrated all facets of the Governance Oversight Team, delivering intricate governance oversight to 40 Senior Executive Members presiding over 18 OIT Governance Boards.

Conducted in-depth analysis, assessment, and problem identification while proposing effective solutions for management challenges.

Made substantial contributions to various projects spanning governance, management, control, administrative support, and cost reduction initiatives.

Established logistical requirements for each governance board, meticulously collecting and tracking all administrative prerequisites.

Collaborated with subject matter experts to gather and coordinate information crucial for the Governance Oversight Team (GOT) in making informed decisions regarding governance boards.

Conducted this work within existing functional organizations and processes related to the Governance Oversight Program, Work Groups for each governance board, and other identified VA entities.

Analyzed and tracked the development and implementation of an integrated departmental governance strategy aimed at enhancing services, operations, and aligning solutions with organizational goals and strategy.

Continuously analyzed and evaluated quantitative and qualitative data to assess program effectiveness and its alignment with established goals and objectives.

Coordinated appointments, meetings, and events for stakeholders, employees, and customers, including scheduling, determining appointment durations, and communicating with patients or customers about their appointment or meeting times.

Created, drafted, and edited standard operating procedures (SOPs) and scope statements to facilitate smooth and timely employee operations.

Goshen Healthcare & Management Office Manager

Washington, DC 06/2019 – 01/2020

(Contracted Project)

Directed and facilitated all administrative functions within the office, ensuring seamless day-to-day operations.

Managed the office's supply inventory, proactively placing orders as needed to maintain adequate resources.

Acted as the receptionist, offering a welcoming greeting to over 40+ visitors daily, handling phone calls, managing emails, and coordinating various forms of communication.

Received and organized incoming mail and deliveries, while overseeing outgoing mail processes.

Formulated and enforced office policies and procedures, ensuring their consistent implementation.

Played a vital role in planning office layouts and relocations, as well as in the maintenance and management of the IT infrastructure.

Identified opportunities for process enhancements and office management improvements, designing and implementing new systems as necessary.

Provided comprehensive administrative support, including scheduling group meetings, maintaining calendars, conducting research, and generating reports.

Contributed to the development of a Code of Conduct, compliance procedures, and health and mental health protocols.

Family Wellness Center Community Support Coordinator

Washington, DC 03/2019 – 06/2019

(Contracted-Fill-in Project)

Supported 25 consumers by facilitating multi-agency coordination and identifying and connecting them with essential resources.

Delivered mental health education, support, and consultation to consumers' families and their support network, with a primary focus on enhancing the consumer's well-being.

Conducted services primarily in natural settings, such as the consumer's home or other community environments.

Provided individual mental health interventions aimed at developing interpersonal and community coping skills, helping consumers adapt to their home, school, and work environments.

Assisted consumers in monitoring and managing their symptoms, minimizing the negative impact of psychiatric symptoms on daily living, financial management, personal development, and school or work performance. Additionally, aided consumers in accessing initial or lost financial benefits.

Engaged in monthly individual supervision sessions with the Clinical Director.

Actively participated in ongoing training activities and maintained professional licensure where applicable.

Rose International, Inc. (Kaiser Permanente ) Project Coordinator/ Open Enrollment Coordinator

Rockville, MD 08/2017 – 12/2018

(Contracted Project)

Designed and formatted documentation, including the creation of templates for streamlined content presentation.

Spearheaded the Kiosk project for the Washington Metropolitan Area.

Developed comprehensive training programs for 300+ staff members on various systems.

Implemented self-check mechanisms to enhance process efficiency.

Provided support and assistance to over 300 employees across various departments.

Assisted in onboarding procedures and reviewed co-pays.

Proficiently utilized a range of software tools to support all aspects of the project.

Supervised a team of 20 employees; managing schedules, coaching and workloads

Took charge of final assembly and quality control for printed materials.

Contributed to logistics planning for off-site and departmental meetings.

Maintained libraries, databases, and graphic management logs.

Collaborated on the creation of graphic designs to enhance the visual appeal of technical documents.

K Force (Kaiser Permanente) Sales Manager/Coordinator

Rockville, MD 10/2014 – 03/2017

(Contracted Project)

Proficiently managed all aspects of group profile and demographic analysis to calculate premium rates, demonstrating strong business acumen.

Provided valuable support to the Director and Managers by scheduling meetings, coordinating travel plans, and efficiently managing calendars.

Organized and prepared Sales Connect reports for Managers and Directors.

Managed and consistently updated sales databases and reports for the convenience of 25 Account Managers

Managed the preparation of sponsorship check requests.

Assisted Directors, Managers, Account Managers, and Associates in submitting personal expenses.

Generated and maintained monthly sales status reports for 2 VPs, 2 Directors, and 2 managers.

Procured promotional materials, giveaways, and supplies essential for the Account Management team.

Supported Directors and Managers in scheduling interviews with potential candidates.

Served as an Ambassador for Thrive.

Proficiently operated various systems within KP (Kronos, Onelink, Lotus Notes, CAT Tool, GEO Access, Quest Analytics, Access, Salesforce, TEM, KPIT, Info Source).

Conducted research to gather relevant data for managers and account management staff.

Managed bi-weekly payroll for 15 accounts, meticulously verifying timecards.

Assisted in ensuring employees were well-informed and compliant with healthcare regulations while effectively managing accounts.

Education & Skills

Education:

University of Maryland University College, Bachelors of Science in Investigative Forensics

Prince George’s County Community College, Associate of Science in Forensics

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