CURRICULUM VITAE OF RATILE PEARL

SEGABUTLA

Surname Segabutla

Names Ratile Pearl

Identity No: 840**********

Gender: Female

Nationality: South African

Languages’: Sepedi, Zulu, Tsonga, English and Afrikaans Contact : 066*******/076*******

Email: ad0q6m@r.postjobfree.com

Drivers Licence: Available Code 10

Qualifications, Skills and Experience

Grade 12 Senior Certificate Hoerskool Piet Potgieter 2003 Subject Passed Mathematics, Physical Science,

Biology,Business Economics, English

Afrikaans and Accounting

Institution TUT Tshwane University of Technology

2004

Achieved Certificate in Human Resources

Administration

Courses completed Intro to Human Resource Administration, Labour Relation, Business English. Computer Applications, HR Administration and Business Behavioural Skills.

Awards Certificate of Excellence – Introduction to Human Resource Management

Institution Corner Stone Call Centre Training College Certificate obtained Operations in Call Centre

Training obtained Inbound Call Centre Training

Telephone etiquette

Communication Skills

Interview Techniques

Inbound Call Management

Basic & Advanced Customer

Computer Training

Intro to Ms windows

Microsoft Word

Outlook Express

Internet Explorer

Desktop Navigation

Outbound Call Centre Training

Sales Training

Cross Selling & Up Selling

Debt Collecting

Negotiation & Assertiveness skills

Questioning & Listening Skills

Institution Arise Business College

Certificate obtained Diploma in Office Computing 2009

Windows 98/2000/XP/Vista

Internet & Email

Typing Skills

Microsoft Office 200/2003/2007

Word Processor, Spreadsheet Presentation,

Database

Institution Monyetla Work Readiness Programme

Contact Centre Support

Obtained Contact Centre Support Level 2 Certificate (60 Credits)

Company Ernest & Young - SEDS Consortium 2012

Data Capturing

Company Debtsafe Debt Counselling Company 2013-2019

. Call Centre Consultant 2013 -2015

Administration Clerk 2016-2018

Help Desk Consultant 2019

Relationship Manager 2020-2021 current

References 086-**-**-*** / Arnelda General Manager 086-**-**-*** /060-****-*** Daleen Supervisor

086-**-**-***/076******* Annikie Ngoepe Receptionist My Motivation Letter

I applied for the advertised position for the below reasons Through my educational and my work experience journey I have acquired and gained a lot o knowledge and skill to assist me to excel in any professional environment. My qualification (Human Resource Administration) and Training done over the years has equipped me with a lot of experience both learned and gained. I studied a lot about consumer service and Administration in general, I have been Working for This Financial company for a period of 9 years. During the 9 years of employment gained a lot of experience and skills that brought promotions in this, I was a Call Centre Agent, I did Administration work unlimited to other duties, NCR-DHS administrator and Help Desk Consultant

Positions Filled

Customer service Consultant: 2013-2016

Administrator: 2016 – 2018

Help Desk Consultant: 2018 -2020

Relationship Manager: from 2020 Feb to 2023- current Skills obtained

* 8 years’ experience in customer service, sales or a related position

- Excellent verbal and written communication skills Ability to lead and work within a team

-Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients

-Exceptional organization skills and a strong work ethic

- Building and improving relationships with customers, key suppliers and partners.

- Review company practices to ensure clients get maximum satisfaction from their purchases.

- Identify potential opportunities and inform the sales team to follow up.

- Educate and inform clients about the company’s products, services and special offers.

- Attend to client complaints and resolve issues promptly.

- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.

- Work with internal departments to ensure company meets clients’ expectations.

- Oversee customer relationship management system. Build and maintain relationships with clients and partners. We give clients personalized advice, build rapport and provide quick responses to their inquiries. I also analyse the company’s communication strategy, negotiations and contracts to identify trends that can improve organizational procedures.

Contact this candidate