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Customer Service Medical Assistant

Location:
Atlanta, GA
Posted:
October 31, 2023

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Resume:

Toni Barnes, CCMA

404-***-****

ad0q56@r.postjobfree.com

Objective:

Skillful and dedicated professional with extensive experience in multidisciplinary patient care, office management and coordination, operations and customer service.

Core areas of expertise include:

Interpersonal/human relations skills

Medical Terminology

Knowledge of healthcare and medical procedures

Microsoft Office 365, Word, Excel, Quickbooks Pro,

Electronic Medical Records Software: AllScripts, Epic,

Typing 65 WPM

Business Writing

PROFESSIONAL EXPERIENCE OVERVIEW

Medical Assistant/Level 1 Data Abstractor

WellStar, STAT Clinic/ Cancer Data Center 1/2016 - 9/2023

Maintains working relations with physicians’ offices

Coordinates weekly Tumor Boards by obtaining cases and pertinent information, preparing agendas & flyers & distributing accordingly.

Set-up/take down of equipment appropriate for the specific tumor board.

After each tumor board: enters appropriate information into the specific tumor board grid via Excel, prepares minutes, files in specific tumor board notebook

Performs case finding (i.e., reviewing pathology reports) and suspends new cases in the database, enters recurrence information if applicable.

Collects complete, accurate and pertinent data including disease status, recurrence information, subsequent treatment, and death information when appropriate.

Rooms and prepares patient by obtaining vital signs, lab values, pain levels, nutritional status and related patient history

Instructs patient on examination and diagnostic procedures that are to be performed; and provides follow-up instructions and other patient education as prescribed by the physician team

Cleans exam room after each use and prepares room for next patient by cleaning and sterilizing equipment and ensuring used syringes, blades, and any other contaminated articles are disposed of according to OSHA safety guidelines.

Follows-up on lab and imaging results and maintains communication between physician and patient on when to follow up in STAT Clinics

Maintains patient medical records and ensures proper documentation of telephone and other encounters, patient medications; and notifies physician of any potential complications identified.

Certified Clinical Medical Assistant

Resurgens Orthopaedics, LLC. 4/2011 – 1/2016

Interview patient and record medical histories, order x-rays per provider order or protocol

Perform dressing changes, wound care, apply/remove casts/splints, remove sutures/staples

Schedule appointments, tests, procedures, and/or surgery following all scheduling protocols

Educate and prepare patients for pre- and post-operative care including but not limited to: reviewing H&P, wound care, suture/staple care and removal, DME usage, and medication management.

Follow up with patients to ensure they are comfortable and satisfied with their care.

Communicate all financial responsibility to patient at time of appointment

Manage DME programs for three clinics and surgery centers.

Provide and counsels patients with pertinent information regarding medical treatment and procedures

Assist in creating training and educational materials for current staff and new hires

Cross train in other departments to assist as needed: scheduling, pre verification, check in/out,

Intake Supervisor

Attain Med. Inc. 2/2009 - 3/2011

Developed and maintained computerized record management systems to store and process data such as personnel activities and information, and to produce reports for directors.

Established communication with patients regarding post op treatment plan, H&P, telephone triage, reviewing questions and concerns prior to and following surgical procedure.

Established and implemented departmental policies, goals, objectives, and procedures, conferring with organization officials and staff members as necessary.

Obtained and maintained patient insurance information or financial background for self-pay or 3rd party billing.

Verified timesheets and expense reports and for the office staff

Served as a primary point of direct administrative contact and liaison with other offices, individuals, external institutions and agencies on a range of specified issues; organizes and facilitates meetings, conferences, and other special events, as required

Administrative Coordinator

Emory, Winship Cancer Institute, Atlanta GA 1/2006 - 2/2009

Triaged incoming patients to the breast health center determining best point of entry according to acuity, health history, and physician availability.

Ordered lab work, mammograms, and other tests as requested by NP or physicians

Maintained and set up patient rooms and chairs in the infusion room

Met with patients at, or prior to first visit to gather medical history, scans, reports, and any other information that would assist the physician in providing the best treatment plan.

Facilitated weekly patient education class in the areas of surgical oncology and medical oncology, providing specific patient care instruction, post op outcome expectations, chemotherapy options, and any other details specific to the patient diagnosis and plan of care.

Attended weekly multidisciplinary breast tumor board conferences allowing providers to compare notes, research, and share expertise to map out the most safe and effective plan of care for specific patients

Compiled data from breast tumor board to enter the tumor registry for possible matches for ongoing clinical trials and additional research

MRI Practice Manager

Southern Orthopedic Specialists LLC, Atlanta GA 8/2003 – 1/2006

Conducted pretest assessment to ensure patient was physically cleared for scan

Maintained direct communication with ordering physicians and radiologists on patient status, dictating reports, and providing complete and accurate health history.

Created all administrative policies and procedures, and guidelines for MRI Practice.

Conducted daily review of patient records, insurance verification, recertification, registration, discharge, and physician referrals.

Successfully supervised staff of ten; provided state of the art training to maintain qualifications.

Reviewed and analyzed facility activities and data to aid planning and cash and risk management and to improve service utilization.

EDUCATION & CERTIFICATIONS

Certified Clinical Medical Assistant – NHA Orthopedic Tech - AAOS

Georgia Perimeter College, Decatur, GA Nursing Program Coursework

Emory Sponsored Training: Medical Terminology, Anatomy, Business

Writing, Person to Person Communication



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