Quron Tyson

Baltimore, MD *****

ad0q3v@r.postjobfree.com

+1-410-***-****

Customer service oriented professional accustomed to working in fast paced hospital and call centers where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follows policies, procedures and guidelines to assure consistent quality.

* Notary Public - State of Maryland

* CPR & First Aide Certified

* Strong verbal, written and interpersonal communication skills.

* Possesses problem solving skills to facilitate problem identification and generation of alternative solutions.

* Greenway Prime Suite EHR SharePoint QuickBooks Intuit Wizard AS400.

* Microsoft OneDrive Microsoft OneNote.

* Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint; MS Outlook; MS Access Typing Speed: 40 WPM.

Certificate - Behavioral Health for Fire and EMS Personnel KEY QUALIFICATIONS

Accounting * Payroll * Banking Systems * Healthcare Law * HIPAA Compliance * Charting * Filing * Processing Co-Payments Human Resource Management * Organizational Improvements * Appointment Scheduling * Insurance Billing Procedures CMS1450 * UB04 * CMS1500 * Healthcare Claim Cycle * Insurance Verification

Interpersonal Professional Communications * Business Office Operations * Medical Office Procedures Medical Practice Management Systems * Practice Structure * Leadership & Management Medical Terminology * Anatomy & Physiology

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Substitute Teacher PRE K-12 (Baltimore County Public Schools) Kelly Educational Services - Baltimore, MD

April 2023 to Present

• Assume duties of the classroom teacher in accordance with school district lesson plans, school rules, and Kelly policies

• Leading instruction in the classroom by conducting the teacher’s existing lesson plans

• Instructing students on classroom topics/courses

• Building positive relationships

• Assigning reasonable tasks and homework

• Empower students to learn, and encourage classroom participation

• Build a classroom environment that’s conducive to learning and appropriate to the ability and interests of students

• Adapt to the various learning styles of students Delivery Driver

Grubhub for Drivers - Baltimore, MD

Present

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.

• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.

• Assisting with loading and unloading items from vehicles. Facilitator / Paraprofessional

The Stepping Stones Group - Prince George's County, MD August 2022 to October 2022

• Provides direct, technical assistance to ESL teachers and content teachers of English Language Learners.

• Communicates and collaborates with staff, parents, students, community and advocates on issues pertaining to English Learner Students.

• Attends team and grade-group meetings to provide input on best practices for English Language Learners..

• Assists schools in the identification, screening, scheduling, and placement of English Learners in language and content programs.

• Collaborates with Special Ed Teachers and Speech Language Pathologist to ensure that all appropriate instructional and assessment accommodations are provided for ELs with IEPs.

• Assists schools in administration of language assessments required by federal and state laws.

• Provides assistance with monitoring exited ESOL students and provides strategies to content teachers to aid in the exit transition.

Direct Care Counselor

Ascend Mental Health, LLC - Baltimore, MD

April 2022 to September 2022

• Meet with clients for individual and group sessions.

• Participate in all treatment planning, communicate consistently with clinical staff, Program Director, and clients' family.

• Meet with clients at home, virtually, or in community setting.

• Collaborate with therapist monthly.

• Attend and complete Ascend's required trainings.

• Maintain contact with client’s family and treatment team.

• Implementation of rehabilitation activities.

• Assist clients achieve their individual goals by teaching and supporting them while linking them to various community resources.

• Maintain quality records and documentation.

• Utilize EHR to input case notes, review behavioral assessment, and treatment plan.

• Network with the community for resources.

Health and Safety Coordinator - Team Lead

Baltimore City Public Schools - Baltimore, MD

August 2021 to August 2022

• Support school leaders in tracking COVID testing consent forms and rosters of students who have

“opted out” of testing.

• Manage the sample collection, receipt, distribution and mailing of the various tests being conducted weekly.

• Coordinate, support, and supervise Testing Assistants with testing.

• In partnership with the principal, develop a testing schedule to test all consenting students and staff weekly on the assigned testing date.

• Manage testing attendance tracker to hold all staff and students accountable for required testing. If students and staff miss testing, report it to the principal.

• Maintain inventory, order PPE and testing supplies.

• Create and maintain spreadsheets and letters.

• Oversee self-administered COVID tests for all staff and students.

• Support young students and special needs students who require adult support to provide a test sample.

• Assist schools in parent communication around the testing program and COVID-19 response when tests are positive.

• Provide support to the school principal for ordering and supervising symptomatic testing for students and staff.

• Support students and staff to conduct symptomatic testing on site if it becomes available. Support daily health screening for staff and students.

• Provide supervision for the Wellness Room when students exhibit COVID-like symptoms and are awaiting pickup

• Support principal and school leadership teams in implementing City Schools’ Health and Safety Standard Operating procedures.

• Other duties as assigned by the principal.

Medical Administrative Assistant

New Era Wellness - Baltimore, MD

April 2020 to September 2020

• Answer multi-line phone system and take appointments or direct calls to the Nurse Practitioner as needed.

• Greet patients when they arrive at the office and provide them with any necessary paperwork or other information.

• Interview patient to verify eligibility for Medical Cannabis Card, then register them with the state.

• Collect co-pays, other fees, and documentation required before medical evaluation or written certificate is produced.

• Prepare the patientEs medical charts.

• Verify insurance coverage and assist with billing and processing claims, for Suboxone Patients.

• Schedule appointments and confirm appointments two days in advance.

• Assist patients with re-scheduling appointments and other scheduling issues.

• Communicate test results to patients when directed by clinician.

• Inform patients of credit card declines and other billing issues.

• Use web-based programs like Practice Fusion EHR, Google Sheets & G - Drive, and a newer program called get cannabis patients.'

• Cold Call Interested Potential Patients.

Flex Security Officer

Wolf Professional Security, LLC - Baltimore, MD

August 2019 to December 2019

• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

• Prevent losses and damage by reporting irregularities and inform violators of policy and procedures.

• Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

• Maintain environment by monitoring and setting building and equipment controls.

• Ensure organization's stability and reputation by complying with legal requirements. Temporary Security Officer

Abacus Security - Baltimore, MD

June 2019 to August 2019

• Acted to protect property by maintaining a high visibility presence to deter illegal and inappropriate actions.

• Observed for signs of crime, fire or disorder and acted on incidents to the client and emergency services as appropriate.

• Answered phones to gather intel and contact personnel to verify guest access.

• Drafted reports, as necessary.

Security Officer II

Morgan State University - Baltimore, MD

October 2015 to May 2018

• Trained and onboarded new hires, evaluated job performance and determined disciplinary actions.

• Provided general security on campus.

• Generated reports on security activities, email correspondence, and spreadsheets with visitor information.

Call Center Representative

PDP Group - Hunt Valley, MD

April 2015 to April 2016

• Data entry from company contracts to OCR system.

• Responds to standard questions and concerns from consumers; follows-up with common questions to document nature and status of claim; communicates in a clear and educated manner.

• Completes routine or standard claims based on information provided by consumer; may inform customer of results and closes out the claim as appropriate.

• Aids internal and external customers during general call center process; forwards call and relevant information to other team members, departments, or management as needed. Patient Service Assistant

Clarks Summit State Hospital - Clarks Summit, PA

April 2015 to June 2015

• Helped staff set up for memorials services, engaged in activities with patients, and served as a companion.

• Maintained a clean and organized work environment. Preferred Booth Representative

Avis - Baltimore, MD

February 2012 to March 2013

• Effectively listen and identify customer needs to communicate and offer additional products and services to enhance the customer's travel experience

• Capture customers without reservations to increase market share

• Guide customers through the rental process using empathy, empowerment, and problem-solving skills to provide a memorable experience to delight the customer

• Assist customers with vehicle exchanges, returns, future reservations and any concerns they may have Administrative Assistant Intern

Jefferson County Community Ministries - Charleston, WV August 2011 to December 2011

• Worked for the Director to ensure supplies were ordered.

• Managed the front office and created new filing system.

• Reviewed documents for the Department of Human Resources for West Virginia.

• Answered phones, gathered appropriate information, and scheduled appointments.

• Created and edited financial reporting daily logs, tracked the management reports used in the database and spreadsheet files.

• Assisted in providing services that was safe, timely, effective, efficient, equitable, and client centered.

• Handled case assignments, draft service plans, review case progress and determine case closure.

• Helped clients achieve wellness and autonomy.

Education

Bachelor’s of Science in Psychology

Southern New Hampshire University

May 2021 to Present

Associate of Science degree in Management

Ultimate Medical Academy

September 2018 to February 2020

Honorary Doctoral Degree in Metaphysics

Universal Life Church

Skills

• EMR Systems

• Insurance Verification

• Medical Office Experience

• Physiology Knowledge

• Medical Terminology

• Medical Billing

• Human Resources Management

• Anatomy Knowledge

• HIPAA

• Medical Coding

• Financial Report Writing

• Employee Evaluation

• Surveillance

• Employee Orientation

• Triage

• Microsoft Excel

• Algebra

• Fair Housing regulations

• Property management

• ICD-10

• Epic

• Security

• Microsoft SharePoint

• Microsoft Access

• ICD-9

• Medical Scheduling

• Office Management

• Medical Marijuana (4 years)

Certifications and Licenses

Notary Public

May 2020 to May 2024

FEMA

January 2019 to Present

AHA BLS Provider

August 2022 to August 2024

American Heart Association - Basic Life Support Certification Credentials of Ministry

September 2022 to Present

Assessments

Technical support — Proficient

September 2022

Performing software, hardware, and network operations Full results: Proficient

Customer service — Completed

September 2022

Identifying and resolving common customer issues

Full results: Completed

Security guard skills — Proficient

November 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Technical support: Customer situations — Proficient September 2022

Responding to technical support situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Case management & social work — Proficient

February 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Elementary school classroom management — Completed July 2021

Managing behavior in elementary school classrooms

Full results: Completed

Retail customer service — Proficient

August 2022

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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