Jason Brett Simpson

**** ********** **** *****: 703-***-****

Lorton VA 22079 Email:

ad0q3i@r.postjobfree.com

Personal Strengths:

● Excellent interpersonal communication and effective listening skills.

● Strong organizational and time management skills-adapt working individually or as a team member.

● Competent group leader with experience leading groups in communication and activities.

● Computer skills include: Internet Applications, Microsoft Office Professional

(PowerPoint, Word and Excel), Netscape, and Quark Express.

● Ability to meet project deadlines and provide exceptional customer service support Work Experience:

Verizon Customer Account Manager

August 2016-July 2023

● Responsible for developing, negotiating, and refining revenue generating deals as well as maintaining business relationships with management.

● Responsible for retention and growth of assigned customer base

● Sell MCI’s suite of products including Internet, Voice, and Data Services

● Mentor new team hire on the company’s products, services, databases, and sales techniques

● Participate in weekly technical and sales training.

● Perform client service management, inclusive of solving billing issues, service issues, and contract issues.

● Selling both internet services (inclusive of T1’s to International Frame Relay solutions), and local and long distance service for this business market

● Assess current available Training. Run Reporting to measure training usage, and adjust training needs

● Collaborates with stakeholders to understand data needs to create reports that meet the needs of the business and remove any roadblocks for my stakeholders to ensure timely and flawless device/data launches.

● Coordinate internally with Learning and Development teams to develop new training content

● Coaching & Mentoring peers on training systems, reporting process, and product release rollouts

● Analyzed team performance and identified opportunities for additional trainings

● Delivered instructional presentations on system use, focusing on efficiency. Verizon/Terremark Sales Manager, July 2012-August 2016

● Identifying, qualifying and driving to closure enterprise IT, security solutions and cloud computing services to CIO and other C-level decision makers.

● Developing and executing on focused sales strategies across many vertical markets. Involvement ranges from proposal development, developing SOWs through to the activity associated with managing the contract process to closure of the deal.

● Leveraging all solutions and resources to exceed customer value expectations. Ensure a high level of customer satisfaction is maintained by ensuring all projects are delivered with the highest degree of accuracy and professionalism.

● Continually assess opportunities for additional business with new and existing customers.

● Develop and execute on business plans with the VzB account team. Engage internal resources early and often as determined based on the account.

● Maintain sales discipline and leverage a well thought out opportunity and territory management plan to allow for rapid development of assigned territory resulting in revenue contribution and sales opportunities that move through the process quickly.

● Anticipates future technology, marketplace trends and business evolution and integrates solutions into business strategy. Typically responsible for negotiating with senior leaders to influence business strategy and direction

Verizon Customer Account Manager/National Sales Center Manager, Jan2006---July 2012 Managed Inbound Sales Team in Call Center Environment responsible for Retention and Growth

(9 out of 12 months over 100% in Growth Attainment)

● Reached 105% for YRD in 2011. Top Center Manager in Mainstream Organization. Overall Revenue Attainment was $1,800,500 in 2011.

● Received Leading Rating in 2009-2011 (Inside Sales Manager/Center Manager).

● 1st/2nd Quarter of 2010 was listed as Top Inside Sales Manager in the Country.

● Supervised 4 Inside Sales Managers, 25 Inside Sales Representatives, and 7 Engineers

● Awarded Top Center Manager in five of the last seven months in 2011

● Managed sales accounts with existing clients by renewing and generating new sales by reviewing, and proposing new solutions and cost effective services

● Coordinated and Assisted in Designs with Sales Engineering, Operations, IT, and Product Management

● Generated new revenue within accounts through project presentation and executive correspondence

● Searched for sales opportunities and captured new accounts by leveraging the businesses unit value added proposition

● Managed sales accounts with existing clients by renewing and generating new sales by reviewing, and proposing new solutions and cost effective services Kforce/Onstaff Account Manager, August 2005-Jan 2006

● Construct binding contracts with clients and vendors

● Maintain client accounts and relationships via phone, e-mail and client visits

● Develop and implement recruiting and retention strategies

● Responsible for the presentation of policies, procedures, and benefits to all new-hire employees

● Negotiate Permanent placements and recruiting fees

● Reaching untouched recruiting sources to recruit qualified candidates Verizon Customer Account Manager, August 2003-June 2005

● Responsible for developing, negotiating, and refining revenue generating deals as well as maintaining business relationships with management.

● Responsible for retention and growth of assigned customer base

● Sell MCI’s suite of products including Internet, Voice, and Data Services

● Mentor new team hire on the company’s products, services, databases, and sales techniques

● Participate in weekly technical and sales training.

● Perform client service management, inclusive of solving billing issues, service issues, and contract issues.

● Selling both internet services (inclusive of T1’s to International Frame Relay solutions), and local and long distance service for this business market Adecco Office Supervisor/Human Resource Specialist/Consultant, December 2000-August 2003

● Interpret and inform prospective candidates on the appropriate policies, regulations, benefits and pay issues. Outreach efforts ensure equal employment opportunity for all qualified candidates.

● Meet with executive level managers in the Northern Virginia area to discuss recruitment needs. Provide advice on the level of experience needed to meet the requirements of the position, including salary, benefits and additional costs.

● Liaison between Adecco Staffing Agency and executive companies seeking to hire the best possible candidate. Provide advice on testing requirements and background information

● Public Relations Representative responsibilities include being extremely knowledgeable in personnel related procedures and practices, skilled in recruiting diverse candidates, and able to communicate and negotiate terms and agreements of the organization to outside individuals.

● Conflict Management responsibilities include resolving problems and minimizing conflicts with colleagues, associates, and clients.

● Manage multiple responsibilities while creating and maintaining profitable relationships with clients and associates.

EEO/Administrative Assistant, August 1999 – December 2000 U.S. Department of Transportation, Office of the Secretary, Civil Rights Internal Division, Act as liaison between the Equal Employment Opportunity Commission and our office regarding client’s hearings and appeals.

● Review, compile, and distribute hearings and appeals for employees who file discrimination complaints.

● Provide support services to the office through the use of personal computer or word processor as well as other sources.

● Serve as back-up time and attendance and correspondence control clerk to the Director's secretary.

● Maintain and update internal databases using Excel.

● Type and edit memorandums and letters from draft and maintain records for the Office of Civil Rights.

● Assist in implementing internal/external marketing strategies for the Civil Rights Department.

● Maintain and track office correspondence, including hearings, appeals, and affidavits. Education:

Radford University, Radford Virginia 1995-1998

Northern Virginia Community College 1993 -1994

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