Epic Director / Project /Manager

Atlanta, GA

Professional Skills

A Project Management Director and Epic Project Manager with more than 18 years of Director level project management experience and 11 years of Epic experience.

Epic leadership includes Healthy Planet, Population Health, Care Management, Value Based Performance and Ambulatory Project Manager.

18 years of Agile, SCRUM and other PM Methodology experience with large organizations in healthcare, technology, manufacturing, banking and financial services, supply chain, aerospace, and higher education.

Four years managing the Healthy Planet and Population Health Implementation and Optimization Projects for New York Health + Hospitals Corporation.

Highly experienced in providing structure to support the entire organization by overseeing the development of standardization and best practices with the goal of streamlining implementations, reducing project cost, and eliminating waste.

Experienced in implementation methodology, management of KPIs, project artifacts and checkpoints. Particularly skilled in communicating with executive management, stakeholders, project managers, technology leads as well as end users.

Responsible for working cross-functionally to build and manage the PMO function for Professional Services.

Establish needs for PMO and project management process improvement, documenting and rolling out to the organization.

M.B.A., Master of Business Administration with concentrations in Management, Marketing, Finance and Change Management

Drive relevant KPI metrics for the entire organization to the Executive team and Finance such as utilization, bench reporting, and resource forecasting.

Provides oversight to ensure that all material project elements are subject to robust change control process.

Responsible for communication at a broad level that includes high-level management and executives across Enterprise and/or with clients and customers.

Provide oversight for high-priority and/or strategic project initiatives and have ultimate accountability for identifying and mitigating risks that could have a substantial impact on the organization.

Certifications

Project Management Professional (PMP) - In Progress

Trained in Change Management, Business Continuity

Green Level - Lean Six Sigma Certification

Previous Epic Certifications: Epic Healthy Planet Analytics and Clinical Build Certification (2018), EpicCare Ambulatory Certification (2018), and Health Maintenance Badge (2018)

Professional Experience

New York City Health and Hospitals Corporation Jun 2019 – Mar 2023

Senior Director Office of the PMO - Healthy Planet and Population Health Implementation and Optimization

Four years managing the Healthy Planet and Population Health Implementation and Optimization Projects for New York Health + Hospitals Corporation. The largest Public Health Corporation in the United States, with an integrated health care system of 11 hospitals, 60 neighborhood health centers, long-term care, nursing homes, and home care points of care.

Successfully provided Director project leadership for end to end implementation of 40 plus project workstreams, including: Compass Rose, Now Pow Integration, CRFP; Claims Datalink, Value Based Performance, Roster Management Engine; Cost & Utilization Dashboard; HEDIS Metrics and Dashboard; EpicCare Link; High Risk Care Management, Longitudinal Plan of Care, Happy Together, Chronic Disease Registries and Outreach, Tableau Integration, Predictive Models, Telemedicine; Video Visits, Health Home and Community Care, Behavioral Health Coordinated Care.

CMIO reporting as the key contact for the IT Population Health Program to ensure projects are aligned for scope, budget, and timelines.

Provided status accuracy and meaningful, actionable data for decision-making.

Supported Clinicians, C-Suite level executives, Subject Matter Experts and collaborative teams’ utilization of predictive analytics tools, user interfaces, population health management tools, and other data-based platforms.

Responsible for allocating and managing analyst assigned to various population health projects.

Developed and managed project scope, budgets, timelines, mitigations, and all documentation for end-to-end implementation.

Ensured high quality of work and supervision of staff.

Collaborated with system leaders to develop population health strategies for the Medicare Advantage, Medicaid Managed Care, and Self-Insured Employer Direct Contract.

Drove product development and management including creation, development, and implementation of innovative solutions driven by trends, customer needs, and ongoing operational needs within the Population Health platform.

Worked with the leadership team to identify and develop strategic plans with a focus on supporting value-based business and care models.

Collaborated with quality leaders to align workflows among value-based programs and government programs such as MACRA, MSSP, PQRS

Project Responsibility and Oversight for:

oReleasing predictive analytics models to help identify at risk populations to drive operational workflow development for the Value Based Contracts and government programs. Risk Scores include: 30 Day General Readmission, 30 Day Readmission per disease state, 1 year Readmission, Length of Stay, Sepsis

oStrategic HCC program development and implementation using technology, analytics, clinical, and claims data.

oDevelopment of cost and utilization dashboard and reporting to help identify high-cost utilizers.

oCare gap tool design and implementation at the point of care

oQuality data abstraction, submission, reporting (MSSP, PQRS, MIPS)

oAnalytical expertise in data quality, improvement opportunities and understanding of variation in the clinical, operational, and quality metrics.

Mount Sinai Healthcare Feb 2019 – May 2019

Project Manager - Healthy Planet

Sole Project Manager responsible for oversight of all operational aspects and scope of the Healthy Planet 2019 Upgrade and Implementation of new Population Health functionality.

Planned, directed, and coordinated activities of the Healthy Planet Project and subprojects to ensure that goals and objectives are accomplished within prescribed time frames.

Responsible for overall coordination, status reporting and stability of project-oriented work efforts.

Responsible for risk identification, mitigation, and escalation through proper channels. Functions independently with limited work direction.

Project Management Responsibility for the following Projects and Subprojects:

oAdvanced Care Management & Social Determinants of Health (SDH) Including: Assessments; Longitudinal Plan of Care (LPOC); Care Planning and Care Manager Tasks; Social Care (Epic CCM, Aunt Bertha and Community Based Organizations); Best Practice Advisories; Patient Questionnaires and Bulk Ordering; Closing Care Gaps with Health Maintenance Topics and Dynamic Order SmartSets.

oPopulation & Risk Stratification including Roster Management Engine (RME)/Bulk Assignment; Predictive Analytics/Risk Scoring.

oExternal Data Strategies including Epic Care Everywhere for Care Management; Healthy Planet Link; Episodes of Care; Health Maintenance and Outside Organization Care Gaps review.

oRoster Management Engine and Provider Attribution.

oDashboards including Care Management; Supervisory, Provider Insights; Tableau; Cost and Utilization Dashboards for Outpatient Utilization derived from Caboodle claims data. Episodic Variation Claims Dashboard.

oAnalytics for value based care agreements. Quality measure performance for the payer attributed populations.

oPatient Engagement including MyChart; Social Determinants of Health (SDOH); Patient Questionnaires; HCC Diagnosis Documentation for Medicare Advantage; Bundles/Care Paths including Gender Affirmation.

oData/Information Exchange including claims data extract.

San Francisco Department of Public Health Aug 2018 – Nov 2018

Reporting Project Manager

oCreated build remediation plan for Cogito and reporting deliverables across 22 Epic applications.

oResponsible for project management and reporting for Business Intelligence, Reporting Workbench, Radar and State and Federal Regulatory Reporting.

UC Irvine; UC San Diego Aug 2016 – Jul 2017

Project Manager – Healthy Planet with Reporting with and Ambulatory Lead

Project management responsibility for multiple build teams including Application Reporting Leads responsible for Reporting Workbench Reports, Radar Dashboards and Slicer Dicer. Project management leadership and documentation responsibility included Healthy Planet Registries; Behavioral Health; Prison Workflows; Diabetes Education Workflows and workflows focused on improving Quality Performance including HEDIS Measures.

Led Ambulatory Team in implementation of Healthy Planet including all reporting for Registries, Risk Scoring, Health Maintenance and Best Practice Advisories.

Led Ambulatory teams responsible for Transitions of Care, Care Management and Longitudinal Plan of Care Workflows.

As project owner, worked closely with Business Intelligence and Ambulatory leadership to establish and coordinate reporting strategies for quality management, compliance, and performance improvement.

Delivered scoping, planning, and on-time delivery for the Connect Project

Mercy Health System Mar 2016 – Aug 2016

Project Lead - Healthy Planet / Ambulatory

Responsible for registry and care management workflow build.

Responsible for Population Analytics and Reporting build testing.

Responsible for flowsheet build including Social Determinants of Health.

Provided Meaningful Use and optimization expertise throughout project lifecycle.

Owensboro Health Dec 2015 – Mar 2016

Project Manager - Healthy Planet

Participated in implementation of Healthy Planet by understanding and meeting the needs and requirements of client’s Population Health initiatives.

Translated clinical requirements into necessary IT specifications for reports, dashboards, high risk care management and population outreach workflows.

Registry build including metric definition, inclusion / exclusion criteria and dashboard build in support of Meaningful Use and HEDIS performance and reporting.

Care New England Feb 2015 – Jul 2015

Project Manager - Healthy Planet / Population Health

Managed full implementation life cycle including registries, registry metrics (including external data), My Panel Metrics, Dashboards, Reporting Workbench reports, bulk communication, and case management workflows following HEDIS guidelines and specifications.

Oversaw build of the Medicare Shared Savings Program (MSSP), Medicare Advantage (MA), and Congestive Heart Failure Bundle Registries serving a population of more than 30,00 patients statewide.

Managed the Accountable Care Organization (ACO) and Complex Care Management (CCM) Projects including management of the build to implement the largest ACO statewide.

Generated timely deliverables associated with the CCM Program using the Longitudinal Plan of Care for Patient Outreach and telephonic outreach.

Built and led projects including Risk Scores and Patient Stratification; SmartForms; Navigators: Assessments (Falls Risk, Depression Screening and Psychosocial)

Liaised for Healthy Planet within numerous projects including: MSSP / HEDIS / Meaningful Use, Best Practice and Health Maintenance Alerts Build, Community Connect (involving 160 physician practices), Cogito Data Warehouse (migration / abstraction of legacy data from 18 EMRs), ACO and CCM use of MyChart, Business Intelligence; Reporting Workbench; Meaningful Use and Quality Measures, Physician Quality Committee

Supported implementation in development of training simulators for the ACO CCM Project, facilitation of Registries access for private physicians, management of Data Courier and Content Management, coordination of installation and build of Epic SUs, and performance of Bulk Orders and Communication build.

Grady Health System Jun 2012 – Dec 2014

Analyst / Builder - Ambulatory

Managed project for total life cycle implementation of four Specialty Ambulatory Clinics. Project Lead for Ambulatory Team completing full life cycle implementation of 28 clinics in two years.

Ambulatory Project Manager for Ambulatory Optimization and Welcome to Medicare Project (SmartSet and Flowsheet build for hospital implementation).

Provided direct ambulatory build expertise for eight additional clinics.

Business Continuity, Crisis Management and Ambulatory Optimization Representative

Performed project build including Profiles, System Definitions, Category Lists, Programming Points; Documentation Flowsheets, Review Flowsheets, Smart Tools,, Clinical Decision Tools, Letter Templates, Questionnaires; Security Classes, User Roles, Menus, Activities, User and Provider Records; Inbasket Pools, Classifications, Message Type Definitions and Epic Wide Settings; Navigator Templates, Topics, and Sections; Chart Review Tabs, Filters, Reports and Print Groups;, Groups and Destination Mapping; Departments; Preference Lists, Order Composer Configuration; Order Panels; Results and Overdue Results Routing; Dosage Tables.

Presented for large scale end-user meetings including Go-Live Readiness Assessments.

Performed application and integrated testing, authored test scripts across specialty clinics.

Coordinated testing dress rehearsal support and provided go-live support.

Delivered on special projects including Epic Upgrade 2014 and related build, Meaningful Use and MyChart implementations, ICD -10 Committee, BCA Lead, Change Control Lead, Physician Champions Committee.

Allscripts Healthcare May 2011 – Jun 2012

Consultant – EHR Implementations

Led configuration and deployment of Practice Management solutions or physician networks. Provide training and knowledge transfer to enable physician practices to utilize and manage the deployed solution.

Led full life cycle implementation projects including new implementations and upgrades of Allscripts Practice Management solution.

Responsible for end-to-end implementation including workflow analysis, future state workflow documentation, identification of associated, appropriate reporting tools, build validation through all phases of testing and end-user training and go-live client support.

Education

Master of Business Administration (M.B.A.)

Northwestern University, Kellogg Graduate School of Management

Master of Science, Health Communication (Expected)

Northwestern University

Master’s Certificate, Health Information Technology

University of Colorado Denver, Anschutz Medical Campus

Bachelor of Science

Cornell University, School of Industrial and Labor Relations

Certificate, Health Information Technology

Southern Polytechnic University Consort

Institute PMP, Lean Six Sigma and Agile Certifications- In progress

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