TAMMY SPENCER, PMP

Phone: 502-***-**** ~ E-mail: ad0pzc@r.postjobfree.com

LinkedIn: www.linkedin.com/in/tammy-spencer-pricing-pro SR. PRICING MANAGER & BUSINESS OPERATIONS PROFESSIONAL Price Optimization & Revenue Growth Financial and Data Analysis Operational Excellence Sales Support and Coordination Strategic Thinker Costing Analysis and Operational Restructuring Change Management Supplier Relationship Management Process & Workflow Improvement Project Management Financial Excellence / Strategic Pricing / Project Management / Multi-Site Operational Support AREAS OF EXPERTISE

Team Management & Leadership: Manage, lead, mentor, and foster the growth of dedicated teams, ensuring their financial and operational responsibilities are executed with precision, resulting in optimizing and efficiently reaching strategic goals.

Cross-functional Collaboration: Collaborate effectively with Finance, Sales, Marketing, and Operations teams to collect data, insights, and feedback which will serve as the cornerstone for strategic financial decisions and innovations, including go / no go decisions and buy-in.

Continuous Pricing Optimization and Modeling: Conduct regular pricing reviews, meticulously building and fine- tuning pricing models to perfection, and adapting swiftly to evolving business conditions to maintain competitiveness. Executive Reporting: Prepare insightful executive-level reports on revenue and strategic initiatives, delivering value to senior management and guiding key decisions.

Market Research Excellence: Dive deep into market and industry research to ensure pricing remains competitive and aligned with market dynamics.

Data-Driven Insights: Leverage data-driven insights to recommend and implement pricing adjustments strategically, seizing opportunities for enhanced profitability when conditions align and mitigate risk when conditions are not as healthy.

Analytical Proficiency: Possess strong analytical and quantitative skills, including mastery of data analysis tools and Excel.

Strategy Expertise: Demonstrate battle-tested experience in analyzing, crafting, and executing strategies within complex business environments related to cost-reductions and pricing solutions to increase revenue and profit. PROFESSIONAL EXPERIENCE

INXEPTION

Sr. Business Operations Manager – Feb. 2022 – July 2023 Sr. Pricing Manager – Oct. 2021 – Feb. 2022

Orchestrated and managed revenue and financial tracking, supply chain, fulfillment, and inventory processes for the startup of the new vertical, enabling rapid growth from $0 to $56MM within a single year.

Oversaw the operations department, ensuring seamless coordination of rules of engagement with sales process, inventory management, fulfillment, domestic transportation, and warehousing with 3PLs, while addressing all balance sheet operational requirements with urgency.

Developed comprehensive Standard Operating Procedures (SOPs), SLAs, KPIs, and Dashboards for the newly formed team, enhancing operational consistency and performance measurement.

Collaborated closely with the product team and engineers to develop software solutions tailored to the specific needs of the division and create user-friendly client-facing websites.

Spearheaded process improvement initiatives and workflow optimization efforts, resulting in increased productivity and streamlined operations.

TAMMY SPENCER - PMP

Phone: 502-***-**** ~ E-mail: ad0pzc@r.postjobfree.com LinkedIn: www.linkedin.com/in/tammy-spencer-pricing-pro PROFESSIONAL EXPERIENCE

INXEPTION – CONT.

Successfully supervised and led a team of two managers and three coordinators, providing guidance, training, and coaching to ensure a high-performing workforce.

Played a pivotal role as the principal advisor and influencer to product leaders during the rollout of new pricing structures in a dynamic start-up environment.

Supported cross-functional teams in successfully launching new product lines, contributing to the expansion of the company's offerings and market reach.

Implemented streamlined processes and automation initiatives, leading to improved operational efficiency, and reduced manual intervention in sales operations.

Developed strong partnerships with sales and operations teams, fostering a collaborative environment.

Leveraged expertise in cost reduction and pricing strategies to optimize sales effectiveness and support revenue growth objectives.

HOGAN LOVELLS, LLP

Sr. Pricing Analyst – Nov. 2017 – Oct. 2021

Provided strategic pricing guidance and revenue optimization solutions for a $2.2B global law firm to Partners and Leadership, resulting in increased profitability for both new and existing clients.

Led and advised the pricing team on strategic project approaches and effective communication with partners.

Conducted diagnostic reviews of global clients and matter history across practice groups, enabling data-driven decisions on pricing and Alternative Fee Arrangements to secure business.

Collaborated with Marketing and Legal Project Management to establish a unified approach for partners, including budgeting, data mining for comparable matters, and developing persuasive language that safeguarded the Firm's interests while demonstrating value to clients.

Collaborated and negotiated cross-functionally and with partners regarding limiting risk.

Assessed underperforming clients and strategized with partners to improve profitability through market analysis, rate discussions, and key performance indicators (KPIs).

Developed and delivered targeted training for Partners and Practice areas to enhance pricing and negotiation skills.

Successfully negotiated rate renewals with clients, leveraging industry statistics in collaboration with partners.

Designed a Firm-approved directional profitability model utilized for three years. ADP

Sr. Pricing Analyst – March 2012 – Sept. 2017

Pricing Analyst – Sept. 2010 – March 2012

Accounts Receivable Credit and Collections Manager – Jan. 2006 – Sept. 2010 Accounts Receivable Billing Manager – Jan. 2005 – Jan. 2006

Influenced company leaders, including Finance Executives and VPs, by providing strategic pricing and packaging solutions for Benefits product renewals, RFPs (Request for Proposals), and custom new logo deals.

Developed bottom-up cost analyses to determine client margins, ensuring competitive and profitable pricing.

Negotiated with sales and service teams to reach mutually agreeable pricing solutions presented to clients.

Increased annual revenue by effectively organizing and managing the annual Price Increase information for a segment of the benefits business following the acquisition of SHPS.

Managed a successful Post-Acquisition segment of the ADP Rebranding process project across 200 Large Market Accounts, delivering positive outcomes for clients.

Acted as the Strategic Pricing Analyst for a Benefits client base exceeding $250M.

Created a strategic pricing book for the Spending Accounts platform, allowing a seamless transition to ADP.

Conducted financial and contractual reviews of the SHPS Legacy Client base, providing recommendations for new fee structuring in a portfolio valued at over $250M.

Selected by the Executive Team to serve on the Strategic Growth team, recognizing expertise in strategic thinking, pricing, product knowledge, project management, and leadership.

Implemented the Collections and Credit Department for SHPS, Inc. ($250MM+), including developing and training the service organization on new company-wide procedures and protocols while managing a team of four analysts.

Decreased outstanding receivable balance by over 35% and eliminated ongoing monthly accrual for bad debt reserve.

Forecasted cash receipts.

EDUCATION & CERTIFICATION

University of Louisville – Bachelor of Science in Business Administration Project Management Professional (PMP)

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