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Customer Service Quality Assurance

Location:
Placentia, CA
Posted:
October 30, 2023

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Resume:

DANIEL HERNANDEZ

*** ******** ******,, *********, **, 92870, US 714-***-**** ad0pza@r.postjobfree.com Quality assurance standards, equipment operation, and shipment management are all areas in which you should be knowledgeable. GED 2005

Esperanza High School Anaheim, CA

Packing and shipping proficiency

[Tool] operation

Project organization

Technical knowledge

Communications

Problem resolution

Operations monitoring

Relationship development

[Type] equipment

Team building

Heavy machinery safety

Regulatory compliance

Customer service

Quality control

Organization

Assembly line September, 2017 to October, 2017

HEARTHSIDE Anaheim, CA

Worked at [Number] different stations to provide optimal coverage and meet production goals each [Timeframe]. Used [Type] programs to complete [Type] tasks, resulting in [Result]. Completed [Tasks] for [Type] product assembly lines in a safe and efficient manner. Increased productivity by keeping meticulous records of daily progress and identifying and correcting flaws. Quickly adapted plans and adjusted [Type] equipment to maintain high standards of functionality and safety. Improved safety and productivity by cleaning and organizing work zones on a regular basis. Moved heavy loads and maintained production levels using [Type] and [Type] equipment. Took on additional job responsibilities, including [Task] and [Task], allowing me to meet the project's target date during an unexpected backlog. Studied blueprints and work orders to decipher specifications and ensure that [Type] products were assembled correctly. Ensure that the environment is clean in order to work safely. Used [Tool] to prepare [Type] products for inspection and packaging in a safe manner. Applied finishes to finished products and packaged them for shipment in boxes and containers. Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized. Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades. Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels. Keep track of all products that are processed through inventory management. Assembled products and components on a variety of machines, including [Type], [Type], and [Type] machinery, making proactive adjustments to settings to ensure work was completed within tight tolerances.

Inspecting the product's appearance and functionality, as well as documenting each product in Quality Control Kept work areas clean, organized, and safe to promote efficiency and team safety. Reviewed project specifications and drawings to better understand assignments and expected deadlines prior to assembling complex [Type] components. Prepared over [Number] shipments with over [Number] completed products every day. PROFESSIONAL SUMMARY

EDUCATION

SKILLS

WORK HISTORY

Laborer and deliver driver October, 2017 to April, 2022 D. F. Perez Construction Inc Anaheim, CA

Recorded each delivery using proper paperwork before leaving the warehouse. Loaded and unloaded [Number] delivery vans per shift. Reviewed routes and expected delivery times to determine the order of deliveries. Planned delivery routes and the most efficient distribution methods. Read and understood maps, as well as written and verbal directions. Completed all required paperwork in legible and neat handwriting. Kept dispatchers informed of any changes, such as route issues or weather delays, that could affect delivery schedules. Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift. Drove a company truck for pick-ups and deliveries in the local and intra-state areas. Double-checked over [Number] daily deliveries against shipping instructions before delivering to customers. Avoided time delivery delays by carefully planning the best routes. Completed rush deliveries under tight deadlines to meet customer requirements. Used [Software] to accurately record delivery, payment, and route information. Loaded the truck and properly secured the items to prevent damage for over [Number] deliveries. Updated routes in real time based on weather and road conditions to cut delivery times by [Number]%. Safely loaded and unloaded [Number] pounds of [Type] and [Type] hazardous material without incident. Window installer and laborer October, 2018 to January, 2020 Hardy Windows - Orange County Placentia, CA

Used [Company] measurement and installation techniques as well as [Software] with skill. Took precise measurements and calculated for precise material cutting and fitting. Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts. Specialized in installing special-order glass panels in sliding and hinged doors. Obtained windshields and windows for specific makes and models of vehicles, identifying and correcting any defects prior to installation. Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts, and moldings from the windshield area. Was in charge of inventory management and purchasing, as well as proactively ordering the necessary parts and supplies. Used [Tool] and [Tool] to adjust window frames so that new window panes fit perfectly. Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]. Used [Tool] and [Tool] to remove existing glass panes before properly disposing of them according to [Company] waste procedures. Offered professional auto glass installation services, such as windshield replacement and crack repair. Double-checked the data's accuracy and integrity.

Used industry best practices and company quality standards to provide efficient, timely, and high-quality installation service. Checked for flaws in glass and vehicles, as well as the quality of all completed installations and repairs. Validated schematic designs working alongside hardware engineers. Provided excellent customer service over the phone and in person when conducting consultations, answering questions, and installing windows. Followed all company policies and protocols, including maintaining a safe and clean driving record to complete delivery services. Repaired or replaced unsalvageable window frames by repairing plasterwork or wallboard around them. Was in charge of maintaining an inventory of automotive tools and materials for installation. Replaced window seals to prevent water leakage and protect surrounding structures. Routinely lifted [Number] pounds while working in extreme weather conditions or at heights greater than [Number] feet. Inventory specialist December, 2022 to Present

Wis international Santa Ana, CA

Made sure that all projects were completed on time and on budget. Kept track of production progress in order to alert leaders to any issues. Saved $[Number] by resolving financial inconsistencies and coordinating inventory requirements. Double-checked the contents of inventory loads against the shipping documents. Gathered, analyzed, and modeled data on sales trends and customer preferences to help with inventory planning. Organized and maintained inventory receipts and processed changes quickly to reduce process lags. Reviewed and analyzed forecast data to determine and address inventory needs. Adapted to changing customer demands by strategically implementing and updating purchasing procedures. Kept track of [Type] product availability in stores, on shelves, and online. Kept track of personnel and supplies within the company. Managed vendor and organizational records by coordinating, collecting, and maintaining them. Was in charge of keeping the warehouse clean and organized. Entered data and ensured that all paperwork was completed correctly. Kept track of the quantity produced, as well as the [Type] and [Type] information. Was in charge of inventory cycle counting, which included accounting and surplus records, product damages, and product returns. Completed physical inventory counts each [Timeframe]. Assembler July, 2022 to October, 2022

XERES SHAWCOR Placentia, California

Am a skilled and certified forklift operator.

Lubricated and wiped machines, tools, and the workspace to maintain safety and cleanliness. Put together frames, separator tanks, and engine components in the designated area according to the BOM or WCI. Positioned and aligned components to complete accurate assembly work. Used a variety of hand tools, saws, and cutting equipment correctly and safely to complete job duties. Smoothed out rough spots to improve part alignment and finish. Followed stringent safety procedures, such as [Type], allowing the department to maintain an excellent safety rating for [Number] [Timeframe] consecutively. Avoided equipment jams and wasted materials by setting and verifying accurate part clearances. Thoroughly examined parts for cleanliness and contamination. Strictly adhered to all safety measures and protocols, allowing the department to consistently meet [Type] safety ratings for [Number] [Timeframe]. Place hazardous materials in clearly marked containers to avoid injuries or contamination. Quickly and efficiently assembled mounted and remote cooler packs. Analyzed project specifications and other instructions to determine all tasks and completion dates prior to the start of the job. Kept track of everything.

Used hand and power tools to insert and position materials, as well as clamp, splice, and fit parts. Greasing equipment was set up and operated to grease components, sub-assemblies, and assemblies. Obtained the necessary materials from the product inventory in order to complete various fabrication tasks. Procured the necessary tooling and fixtures.

Reviewed the project specifications and other documentation to ensure that I understood all of the tasks and deadlines prior to the start of the job. Devised and implemented well-organized assembly strategies in order to produce products that met design requirements. Double-checked part numbers and put parts in the correct shipping containers. Followed all safety procedures and policies.

Set and verified part clearances to avoid jams or waste of materials. Reviewed and double-checked that all work was completed in accordance with sales orders and customer specifications. Cleaned and finished sub-assemblies or assemblies using hand or power tools. Continuous education and learning from foremen and senior assemblers improved my knowledge and productivity. Kept work areas clean by removing trash and debris and organizing all tools in preparation for the next shift.



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