Felicia Eubanks

Healthcare Experience

Whitsett, NC 27377

ad0pxh@r.postjobfree.com

+1-336-***-****

I'm a friendly, loyal, and clearly dedicated person with medical background . A1 Customer service is important to me. I have an ambition to succeed in any given environment. I’m currently working remotely as a Medicaid Customer Service Representative . I am a fast learner and I can adapt to any task. I am always up for a challenge. I love learning new objectives and I enjoy helping people to the best of my knowledge, also working efficiently on my own. I enjoy working where I can develop and excel while increasing office efficiently, customer satisfaction, and generate a greater profit margin for my employer.

Willing to relocate to: Chapel Hill, NC - Mebane, NC - Hillsborough, NC Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Everise - Remote

August 2023 to Present

(wfh set up ) as a Medicaid customer service representative Pharmacy Technician

Walmart - Mebane, NC

November 2019 to August 2023

I’m a pharmacy tech working part time in a high volume pharmacy where I assist the pharmacist, fill and dispense prescriptions for patients ; Update patient records and inventory; Process invoices, insurance copay and makes accounting entries using computerized system; Order and stock drugs, supplies, and over-the-counter merchandise

Prior Authorization Coordinator

RemX Specialty Staffing - Phoenix, AZ

November 2021 to November 2022

Work for home following up with healthcare providers or health insurance companies to assist with submitting PA to the plan or filing an Appeal. Call insurance companies or doctor office to verify the status of a PA or Appeal for patient, then document the outcome of the calls made Education

Some college in Pharmacy Techinican

Pharmacy Techinician University - Remote

November 2019 to November 2020

Billing and Coding Diploma in Medical Billing and Coding Everest Institute - Jonesboro, GA

July 2010 to March 2011

Medical Administration in Medical Administration

Alamance Community College - Graham, NC

May 2002 to June 2003

High School Diploma in Basic education

Hugh M. Cummings High School - Burlington, NC

August 1997 to June 2001

Skills

• RECEPTIONIST (9 years)

• CLERICAL (8 years)

• Billing (2 years)

• Pharmacy (4 years)

• Word

• Customer Service (6 years)

• Data Entry (4 years)

• Microsoft Office

• Microsoft Word

• Pharmacy Technician Experience (4 years)

• Medical Receptionist (2 years)

• Medical Billing

• Medical Scheduling

• Medical Records

• Insurance Verification (5 years)

• Phone Etiquette (4 years)

• Medicare

• Medical coding (1 year)

• Medical office experience

• Medical terminology

• Google Suite

• Windows

• HIPAA

• Communication skills

• Typing

• Inventory

Certifications and Licenses

Medical Billing and Coding

March 2011 to Present

Diploma

Pharmacy Technician Diploma

November 2020 to Present

Completion of Pharmacy tech school

Medical Coding Certification

March 2011 to Present

Additional Information

SKILLS

• Medical Billing & Coding

• Excellent communication skills

• Professional multi-line phone etiquette

• Filing and data archiving

• Works well under pressure and at a fast pace

• Customer service-oriented

• Customer Support

• Windows

• Appointment setting

• Advanced clerical knowledge

• MicroSoft Word

• Data entry

• Scheduling patient appointments

• Greeting patients and addressing their purpose of visit

• Completing all transactions, co-pay, and post payments

• Medicaid/ Medicare knowledge

• Typing 30 WPM

• Prescription input

• Medical records

• Pharmacy tech experience

• Verifying insurance

• Prior Authorization

• Microsoft Outlook

• Excel

• Customer Care

Contact this candidate