Customer Service Representative
Resume:
MOHAMMAD MAHBUB HOSSAIN
#** ******** *** ***********, ** M1L 3E3, +1-437-***-****
# ** ***** *****, ********, *****, Post Code 1219, Bangladesh,
ad0prh@r.postjobfree.com
OBJECTIVE:-CUSTOMER SERVICE REPRESENTATIVE
Over ten years experience in Banking, office administration, Legal Matters, Marketing, Business Administration, Audit & Inspection
Extensive experience in report writing, scheduling, and handling client database
Exceptional interpersonal and communication skills with the ability to build and maintain client relationships, while interfacing positively with people of diverse background
Highly adaptable, welcomes challenges, new responsibilities, and opportunities to learn new skills
Ability to multi-task and effectively manage time using various time management strategies to eliminate conflict, and ensure the ability to reach deadlines and targets
Proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook and the Internet
CUSTOMER SERVICE SKILLS
Greeted and welcomed customers in a pleasant and friendly manner on a daily basis, by attending to their inquiries, and concerns to ensure ensuring excellent customer retention
Accepted and received inbound/outbound calls from customers/clients, opened new accounts, processed orders, and provided financial support
Engaged with customers to determine the existing financial scenario through a financial planning approach and advise them on the best options to pay back debts in a timeframe that is best suited for their financial budget
On a daily basis, handled concerns, thereby avoiding escalation of issues, and offering the best possible resolution
ORGANIZATION SKILLS
Ensured the integrity of personal information related to customer information and confidentiality
Consecutively filed daily documents such as billing statements, receipts of payments, loyalty programs, and product quality, systematically in order to access easily
Assisted team co-workers, by delegating tasks and informing them about promotions and offers, and periodically checked in with team members and motivated them to accomplish their sales targets
ADMINISTRATION SKILLS
Maintained operational compliance with regulatory guidelines established by company policies
Collated, produced, and reported on financial and operational business performance and validated information obtained from financial information systems to identify and resolve any discrepancies
Responsible for evaluating and managing internal controls and risks, and additionally reviewing and analysing data regarding the finalization of budget proposals and performance reports
WORK EXPERIENCE
Customer Service Representative Dhaka Bank Ltd. 2018–2019
Customer Service Representative Agrani Bank Ltd. 1984-2017
EDUCATION
Master's Degree in Business Administration (American University of Bangladesh, Dhaka- 2012
Master's Degree in LAW (LLM) American University of Bangladesh, Dhaka, Bangladesh- 2010
Master's Degree in Humanities Group National University of Bangladesh, Dhaka, Bangladesh- 2008
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