Customer Service Live Chat

Chizim Onyegbule

Middletown, DE, US *****************@*****.*** +1-812-***-**** https://www.linkedin.com/in/chizim-onyegbule Career Summary

Dedicated and adaptable professional with a proven track record in delivering top-notch customer service and operational support. Adept at handling complex customer inquiries, managing live chat interactions, and collaborating with cross-functional teams to achieve optimal results. Known for my excellent communication skills, attention to detail, and ability to thrive in fast-paced, dynamic environments. Eager to utilize my strong communication skills, problem-solving abilities, and operational expertise to provide exceptional support to clients and enhance their overall experience. Hard Skills

Customer Service Excellence Live Chat Interaction Problem Resolution Multitasking Effective Communication Operations Management Team Collaboration Client Relationship Management Proactive Planning Adaptability Remote Work Proficiency Time Management Professional Experience

Appiawave Technology Ltd, Remote

Operations Lead / Customer Live Chat Support June 2022 - April 2023

● Created and managed live chat interactions, ensuring timely and effective responses to customer inquiries, which contributed to70% improved customer satisfaction and loyalty.

● Collaborated with cross-functional teams to resolve complex customer issues, including missed connections, cancellations, and other app-related challenges within 1hr of complaint.

● Coordinated and managed the CEO's schedule, including organizing 50+ meetings per month with key stakeholders, enhancing efficiency, and time management.

Afridex Tech Labs, Remote

Operations Lead / Customer Live Chat Support June 2022 - January 2023

● Implemented a streamlined system for managing correspondence, reducing response time to external inquiries by 20%.

● Collaborated with cross-functional teams to negotiate vendor contracts, resulting in a 20% reduction in procurement costs.

● Led a cross-functional team of 10 members to successfully launch a mobile payments app in 5 new markets, resulting in a 30% increase in the user base and $2 million in additional revenue. Business Development Intern / Executive Assistant March 2022 - July 2022

● Streamlined communication channels by implementing a centralized email management system, leading to a 50% reduction in response time to external inquiries.

● Implemented a user onboarding process that reduced customer churn rate by 15% and increased customer retention by 20%, enhancing the lifetime value of each user.

● Generated $50,000 in new investment funding by conducting market research and identifying potential investors, resulting in a 10% increase in overall company funding.

Leverage Hub Consulting, Remote

Operations Manager/ Customer Support Coordinator August 2019 - March 2022

● Implemented seamless customer resolution system resulting in a 10% reduction in overall support time lag, saving the company $50,000 annually.

● Developed and executed a comprehensive budget analysis, identifying areas for improvement and driving a 15% decrease in monthly expenditures.

Education

Nexford University Washington DC, United States

MBA Global Business & Hyperconnectivity Management Graduation November 2023 Covenant University Ogun, Nigeria

BSc Business Administration & Management Graduation July 2013 Skills & Interests

Skills: Microsoft Office (Excel, Word, PowerPoint), Live Chat Software(tawk.to), Effective Time Management, Remote Work Proficiency, Multitasking, Team Collaboration.

Interests: Enhancing Customer Experience, Problem Resolution, Customer Relationship Management, Remote Work Opportunities, Operational Efficiency, Process Improvement.

Language: English (Fluent), Igbo (Native), Spanish (Beginner) Qualifications: Certified E-business Professional (Customer Relationship Management), Project Management Certified Chartered Manager (CMI)

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