Customer Service Shift Supervisor
Resume:
High School Diploma:
E.L Furr
Houston, TX
**************@*****.***
Dallas, TX 75217
Skills
• Training and Coaching
• Switchboard Operation
• Inquiry Response
• Account Review
• Decision Making
• Teamwork and Collaboration
• Problem-Solving
Verbal and Written
Communication
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• Computer Skills
• Two-Way Radio Operation
• Issue Escalation
• Feedback Collection
• Common Area Maintenance
• Customer Service
• Problem Solving
• Basic Food Service
• Invoicing and Billing
• Nightly Audits
Education And Training
Trustworthy Night Shift Supervisor committed to delivering exceptional customer service and efficiently managing a team of up to 5. Specialties include correctly calculating inventory, maintaining cleanliness in the workplace and ensuring a fully functional working space for the next shift. Also an Reliable Shift Supervisor bringing 1 year of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Given the chance, I know I can bring a lot of dedication and hard work to the company
Quala Wash - Tank Tech/Night Supervisor
Hutchins, TX
03/2022 - 05/2023
Tesla/GXO (Temp Agency) - Line Assembler
Hutchins, TX
10/2020 - 03/2022
Sonic - Cook
Lancaster, TX
08/2019 - 09/2020
Tiffany Dozier
Summary
Experience
Pre-soaked or rinsed machine parts, equipment or vehicles by immersing in cleaning solutions or water.
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Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
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• Pressed buttons to activate cleaning equipment or machines.
• Connected hoses or lines to pumps or other equipment. Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
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Trained employees in proper work procedures and performance strategies to optimize operations.
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• Completed opening and closing duties to facilitate business operations. Assisted upper management with daily operations to meet standards of service and quality.
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Placed finished products in completed box in preparation for packing and distribution.
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• Followed work orders to correctly assemble building components.
• Assembled light and medium-sized parts in factory setting.
• Boxed, labeled and moved items to keep production lines moving swiftly.
• Used established assembly instructions to complete jobs.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Followed established procedures and requirements for safe food handling, storage and service.
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• Operated grills, fryers and broilers to cook items to quality guidelines. Enforced proper sanitation practices to prevent spoiling or contamination of foods.
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• Chopped, diced and sliced vegetables and fruit ahead of rush periods. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
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Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
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• Used standardized recipes and other instructions to prepare food.
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