DENA POLK

denapolk**gmail.com

479-***-**** Fort Smith, AR 72904

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skill. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Lead Generation

Account Management

• Customer Service

Closing Sales

Performance Improvement

Inside and Chutside Sales

Experience

Assurance Wireless! AR

Sales Representative

Developed and maintained relationships with existing clients to ensure

customer satisfaction

Provided technical support for customers using the company's products or

• Negotiated pricing contracts with customers to maximize profits.

Followed-up with clients after installations to assess quality service and customer satisfaction.

Valero Gas Station Fort Smith, AR Cashier

09/2022-01/2023

Greeted customers and answered any questions they had about the stone's products and serves

Verified that customers were of legal age to purchase alchol or tobacco products

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Aruwered customer inquiries regarding stone policies and procedures Kept records of purchases, maintained orderly appearance of checkout area; restocked supplies as needed.

Goodwill Fort Smith, AR Manager

11/2017-08/2022

•Developed and implemented strategies to increase customer satisfaction

and loyalty

Coached, mentored and trained team members in order to improve their job performance.

Resolved conflicts between employees by providing guidance on company policies and procedures

Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Initiated new projects that resulted in increased productivity across all departments.

Maintained up-to-date records of employee attendance, payroll information, vacation requests

World wide pets Van Huren, AR

Pet Care Associate

01/2015-07/2016

Greeted pet owners and their animals in a friendly manner.

Provided excellent customer service to all pet owners

Assisted customen with selecting the appropriate food, toys, traits, and other pet supplies

Answered phone calls from customers regarding their pet's needs or

concems

Explained lodging, grooming and care services to pet owners and cross-sold specialty products.

Kept facility areas dean, neat and sanitized for optimal animal health and

well-being

Fed pets on-schedule and with appropriate food for developmental or

health requirements.

Refilled shampoo bottles, sanitized clippers, combs and brushes and placed

clean towels at each station following shift completion

Education and Training

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