JOHN NORTON

**** ***** **

Kirby, TX *****

ad0poe@r.postjobfree.com

Home: 210-***-****

Objective: Dedicated operating manager seeks to join a company that will utilize my

Business, managerial and Guest relation skill to build a highly successful restaurant group,

where integrity and hard work are the foundation.

Experience:

3/2017 - 7/2023- Burger King, San Antonio, TX Director of Operation Operations Professional

• Increased sales trending to +4% from the -9% the Company was trending prior to my arrival; this represents a total trend improvement of 13% over the past year.

• Within 8 months of managing the division, sales comps were positive for the first time in over three years.

• Moved the Company to the top tier of the Central Division BKC Scorecard from the bottom tier of the scorecard.

• All units scored an 80 or above on their OPI under my leadership compared to scores averaging at 70 and below during the year before.

• Achieved an excess of 100% flow-through of Total Controllable Income (TCI) despite a sales loss of $600,000 for the year, demonstrating a marked ability to control costs.

Operations Professional with a proven track record of increasing sales and profits, turning around underperforming locations and leading expansion for multi-unit operations. Consistently exceed goals, sales plans and turnaround objectives for each employer.

Expert in analyzing existing operations and implementing the necessary strategies and lean operational methods that improve profit performance, increase sales growth, decrease expenses, and enhance customer service.

Professional strengths include:

• Multi-unit operations 10 plus units- $10 million

• Building sales, teams and profits

• Profit Maximization

• Negotiations & Contracts

• Staff Development & Training

• Expansion/Opening new units

4/2009-3/2017 Hardee’s & Carl’s Jr, Indiana and Texas District Manager / ADO

Unwavering commitment to honesty, trust and ethics Fully aware of the vital role exemplary guess service plays in business Resourceful, Creative problems solver who thinks “outside the box’’ Successfully interview and recruit new employees. Skilled at coaching and mentoring employees to deliver top performance Perform rigorous daily and weekly sales analysis; determine sales trends; develop guess Service improvements to drive the business to new heights, Running of 6 Stories Doing $1.1 to $1.25 million a year each

1/1996 - 3/2009 KFC Franchise Muncie, IN and Las Vegas, NV

RGM / Market Coach

Hired in Indiana as RGM

Promoted to Training store Manager in 5/1997 And moved to Las Vegas Promoted to Market Coach in 2001 where I ran delivery Stores thru out the Valley opening new Location was responsible for 4 Stores doing $6.75 million in sales Held this for 2 years and transferred to Indiana to be closer to family and ran 3 Mulit/ brand concept Kfc/ Taco Bell doing $2.1 to $2.5 million a Year skilled at coaching and mentoring employees to deliver top Perform rigorous daily and weekly sales analysis; determine sales trends; develop guess Service improvements to drive the business to new heights

1/1991 - 2/1996 Burger King Las Vegas, NV

RGM / Area Manager

Sales volume of $ 1.2 million to 1.6 Million per Location

Selected out of several RGM candidates to be new Store opening Manager. And later as a District Manager

I went all over the state of Nevada opening 8 new stores.

Moved to Indiana and opened a new store in Portland IN and from there I went to KFC skilled at coaching and mentoring employees to deliver top Perform rigorous daily and weekly sales analysis; determine sales trends; develop guess Service improvements to drive the business to new heights

EDUCATION:

5 / 1989 UNLV

Associate Degree in Food & Bev

References Available Upon Request

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