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Customer Service Quality Assurance

Location:
Immokalee, FL, 34142
Salary:
$21
Posted:
October 30, 2023

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Resume:

Jhyveline Muselaire

**** **** ****

Immokalee, FL. 34142

Tel: (786) 262 – 5675

Email: ad0pnz@r.postjobfree.com

PROFESSIONAL SUMMARY

To Obtain a responsible and challenging position, making full utilization of my skills and knowledge in a healthcare organization.

CORE COMPETENCIES

Ability to communicate effectively with excellent organization and management skills

Possess excellent problem solving, decision-making and interpersonal skills

Strong understanding of HIPAA and privacy laws

Excellent organizational and computer skills

Good attention to detail

Good understanding of medical file documentation

Above-average file Auditing skills

Good oral communication skills

Familiarity with medical terminology and/or ICD-9 Codes

Able to communicate effectively with all levels of management, team members, residents, family members, vendors,

Able to make independent decisions

Able to communicate in a warm, friendly and caring manner

Possess a passion to work with and around senior citizens

Knowledge of customer service principles and practices

EXPERIENCE

MEMORY CARE OF NAPLES April 2022 – to present

Memory Care Supervisor Naples, FL.

Performs inventory management to maintain high valuation and minimal waste.

Ensures that staff is on task, quality assurance standards are being met, and the operation is clean and organized.

Monitors marketing, confirming that signage is current and appropriate.

Upholds policies and procedures to guarantee compliance with company and client expectations.

Performs other duties as assigned.

Meet with your assigned nursing staff, as well as support personnel, in planning the shift’s services, programs and activities.

Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts

WATERCREST SENIOR LIVING OF NAPLES May 2020 – to Present

Medication Assistant Naples, FL.

Distribute prescribed medication to residents and maintains related medical records under supervision of the Resident Wellness Director and maintains compliance with the RIGHTS of medication

Presents medication to resident as required by the MOR and observes ingestion or other application, or assists in the administration of medication, using specified procedures

Takes vital signs or observes resident to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactions

Documents reasons prescribed drugs are not administered, held, changed, disposed of, discontinued or returned on the MOR

Review and participate in 24 Hour Reports, Daily Logs, Shift Cross-over Reports and verbal reports as needed

Monitors medications to ensure adequate accountability measures are taken when medications are ordered, received into the community, administered and at change of shift as required by policy and procedures

Respects the resident’s rights regarding medication

Notifies the Wellness Nurse or Resident Wellness Director of unauthorized medication held by the resident

Seeks advice from the Wellness Nurse or Resident Wellness Director prior to administering any medication that does not seem correct

Understands and can explain the medication dosage/pharmacology when necessary

Refrains from giving any PRN medications as required by law

Refrains from providing any treatment that does not fall under their specific licensing

Assist residents with their personal care and activities of daily living as assigned and as requested by residents

Respond to resident emergency calls

Report all accidents and incidents as soon as possible to your supervisor, no matter how minor

Maintain the confidentiality of residents’ personal care information

Honor the residents’ personal and property rights

RESTORATIONS SENIOR LIVING August 2021 – March 2022

Medication Assistant / Scheduler Naples, FL

Distribute prescribed medication to residents and maintains related medical records under supervision of the Resident Wellness Director and maintains compliance with the RIGHTS of medication

Presents medication to resident as required by the MOR and observes ingestion or other application, or assists in the administration of medication, using specified procedures

Takes vital signs or observes resident to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactions

Assist residents with their personal care and activities of daily living as assigned and as requested by residents

Respond to resident emergency calls

Report all accidents and incidents as soon as possible to your supervisor, no matter how minor

Maintain the confidentiality of residents’ personal care information

Honor the residents’ personal and property rights

PINE APPLE HOUSE OF SAPHIRES May 1999 - May 2020

Meds -Tech / Care Manager Naples, FL

Assist residents with their personal care and activities of daily living as assigned and as requested by residents

Review and participate in 24 Hour Reports, Daily Logs, Shift Cross-over Reports and verbal reports as needed

Assist residents to and from scheduled programs

Promote personal choices, independence and spiritual needs as needed

Perform laundry duties as assigned

Respond to resident emergency calls in a fast manner

Ensure compliance with new resident care protocols

Report all resident changes in condition immediately to the Wellness Nurse or Resident Wellness director

Assure that established infection control practices are maintained

Report all accidents and incidents as soon as possible to supervisor, no matter how minor

Maintain the confidentiality of residents’ personal care information

Honor the residents’ personal and property rights

Be knowledgeable and prepared for emergency situations including disasters, fire and other emergencies

AVEVA DRUG DELIVERY SYSTEM May 2008 – November 2016

Documentation Associate II Miramar, FL.

Ensured any release of information requests were HIPAA complaints.

Maintained all Documents information both in paper files rooms as well as on electronic filing system

Accessed the electronic record for diagnostic for Quality Complaint information and all others required department.

Retrieve and deliver Documents records requested by facility professionals.

Review medicals Record o ensure correctness and completeness.

Perform other duties as required; opportunity for reporting and projects as needed

qualifications.

Willingness to be a team player and wear many hats to get projects done

Strong organizational and customer service skills are a must

Excellent written and verbal communication skills

Ability to manage multiple projects, complete tasks, and meet deadlines

Basic knowledge of lending/banking processes a plus

Experience with Microsoft Office, Adobe Acrobat and Salesforce is desired

JACKSON MEMORIAL HOSPITAL October 2004 – December 2006

Medical Record Clerk Miami, FL

Reactivating or setting up paperwork from admissions to create a medical record file.

Performing record audits.

Assisting physicians in locating records.

Maintaining accurate logs, card files, statistics and information release forms for providing medical record information.

Keeping supervisor informed of issues, activities, progress and problems.

Filing patient index card and maintain the file on a current status per procedure.

Performing assigned duties for the receipt of information from other hospitals or clinicians.

Updating daily master log of patient numbers on a daily basis.

Assuring medical record is completed prior to filing/re-filing and update log accurately.

Ensuring completed typed documents are placed in medical records daily.

Maintaining daily log of patient admissions within time frame in which documents are due.

Ensuring logs and card files have updated current status of patient.

Maintains detailed records of requested studies.

All Film and Cd requests are ready for delivery or pick-up within 24 hours of original request.

Film Request Forms are scanned to patient charts in a timely manner.

Few errors in outgoing Records request.

Maintains patient confidentiality according to MPG guidelines and HIPPA.

EDUCATION

Hollywood medical Technical Inst.

Hollywood FL. February 2018

Patient Care Technician (PC1) #337-10098

Assistance w/Self Administration of Medications Med-Tech

Certified Nursing Assistant CNA (certificated)

Behavioral Health Technician BHT (Certificated)

Phlebotomy Technician (Certificated)

EKG (Certificated)

Home Health Aide HHA (Certificated)

OSHA/TB/HBV

Medical Errors

Resident Right

Bloodborne Pathogens

Fortis Tech College June 2010

Doral, FL.

Medical Assistant Diploma

Health records Management

Tallahassee Community College September 2001

Tallahassee, FL.

Pre - requisite

North Miami senior High August 2001

Miami, FL.

High School Diploma

REFERENCE

Will be pleased to furnish upon request



Contact this candidate