Customer Service Quality Assurance
Resume:
Jhyveline Muselaire
Immokalee, FL. 34142
Tel: (786) 262 – 5675
Email: **********@*****.***
PROFESSIONAL SUMMARY
To Obtain a responsible and challenging position, making full utilization of my skills and knowledge in a healthcare organization.
CORE COMPETENCIES
Ability to communicate effectively with excellent organization and management skills
Possess excellent problem solving, decision-making and interpersonal skills
Strong understanding of HIPAA and privacy laws
Excellent organizational and computer skills
Good attention to detail
Good understanding of medical file documentation
Above-average file Auditing skills
Good oral communication skills
Familiarity with medical terminology and/or ICD-9 Codes
Able to communicate effectively with all levels of management, team members, residents, family members, vendors,
Able to make independent decisions
Able to communicate in a warm, friendly and caring manner
Possess a passion to work with and around senior citizens
Knowledge of customer service principles and practices
EXPERIENCE
MEMORY CARE OF NAPLES April 2022 – to present
Memory Care Supervisor Naples, FL.
Performs inventory management to maintain high valuation and minimal waste.
Ensures that staff is on task, quality assurance standards are being met, and the operation is clean and organized.
Monitors marketing, confirming that signage is current and appropriate.
Upholds policies and procedures to guarantee compliance with company and client expectations.
Performs other duties as assigned.
Meet with your assigned nursing staff, as well as support personnel, in planning the shift’s services, programs and activities.
Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts
WATERCREST SENIOR LIVING OF NAPLES May 2020 – to Present
Medication Assistant Naples, FL.
Distribute prescribed medication to residents and maintains related medical records under supervision of the Resident Wellness Director and maintains compliance with the RIGHTS of medication
Presents medication to resident as required by the MOR and observes ingestion or other application, or assists in the administration of medication, using specified procedures
Takes vital signs or observes resident to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactions
Documents reasons prescribed drugs are not administered, held, changed, disposed of, discontinued or returned on the MOR
Review and participate in 24 Hour Reports, Daily Logs, Shift Cross-over Reports and verbal reports as needed
Monitors medications to ensure adequate accountability measures are taken when medications are ordered, received into the community, administered and at change of shift as required by policy and procedures
Respects the resident’s rights regarding medication
Notifies the Wellness Nurse or Resident Wellness Director of unauthorized medication held by the resident
Seeks advice from the Wellness Nurse or Resident Wellness Director prior to administering any medication that does not seem correct
Understands and can explain the medication dosage/pharmacology when necessary
Refrains from giving any PRN medications as required by law
Refrains from providing any treatment that does not fall under their specific licensing
Assist residents with their personal care and activities of daily living as assigned and as requested by residents
Respond to resident emergency calls
Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
Maintain the confidentiality of residents’ personal care information
Honor the residents’ personal and property rights
RESTORATIONS SENIOR LIVING August 2021 – March 2022
Medication Assistant / Scheduler Naples, FL
Distribute prescribed medication to residents and maintains related medical records under supervision of the Resident Wellness Director and maintains compliance with the RIGHTS of medication
Presents medication to resident as required by the MOR and observes ingestion or other application, or assists in the administration of medication, using specified procedures
Takes vital signs or observes resident to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactions
Assist residents with their personal care and activities of daily living as assigned and as requested by residents
Respond to resident emergency calls
Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
Maintain the confidentiality of residents’ personal care information
Honor the residents’ personal and property rights
PINE APPLE HOUSE OF SAPHIRES May 1999 - May 2020
Meds -Tech / Care Manager Naples, FL
Assist residents with their personal care and activities of daily living as assigned and as requested by residents
Review and participate in 24 Hour Reports, Daily Logs, Shift Cross-over Reports and verbal reports as needed
Assist residents to and from scheduled programs
Promote personal choices, independence and spiritual needs as needed
Perform laundry duties as assigned
Respond to resident emergency calls in a fast manner
Ensure compliance with new resident care protocols
Report all resident changes in condition immediately to the Wellness Nurse or Resident Wellness director
Assure that established infection control practices are maintained
Report all accidents and incidents as soon as possible to supervisor, no matter how minor
Maintain the confidentiality of residents’ personal care information
Honor the residents’ personal and property rights
Be knowledgeable and prepared for emergency situations including disasters, fire and other emergencies
AVEVA DRUG DELIVERY SYSTEM May 2008 – November 2016
Documentation Associate II Miramar, FL.
Ensured any release of information requests were HIPAA complaints.
Maintained all Documents information both in paper files rooms as well as on electronic filing system
Accessed the electronic record for diagnostic for Quality Complaint information and all others required department.
Retrieve and deliver Documents records requested by facility professionals.
Review medicals Record o ensure correctness and completeness.
Perform other duties as required; opportunity for reporting and projects as needed
qualifications.
Willingness to be a team player and wear many hats to get projects done
Strong organizational and customer service skills are a must
Excellent written and verbal communication skills
Ability to manage multiple projects, complete tasks, and meet deadlines
Basic knowledge of lending/banking processes a plus
Experience with Microsoft Office, Adobe Acrobat and Salesforce is desired
JACKSON MEMORIAL HOSPITAL October 2004 – December 2006
Medical Record Clerk Miami, FL
Reactivating or setting up paperwork from admissions to create a medical record file.
Performing record audits.
Assisting physicians in locating records.
Maintaining accurate logs, card files, statistics and information release forms for providing medical record information.
Keeping supervisor informed of issues, activities, progress and problems.
Filing patient index card and maintain the file on a current status per procedure.
Performing assigned duties for the receipt of information from other hospitals or clinicians.
Updating daily master log of patient numbers on a daily basis.
Assuring medical record is completed prior to filing/re-filing and update log accurately.
Ensuring completed typed documents are placed in medical records daily.
Maintaining daily log of patient admissions within time frame in which documents are due.
Ensuring logs and card files have updated current status of patient.
Maintains detailed records of requested studies.
All Film and Cd requests are ready for delivery or pick-up within 24 hours of original request.
Film Request Forms are scanned to patient charts in a timely manner.
Few errors in outgoing Records request.
Maintains patient confidentiality according to MPG guidelines and HIPPA.
EDUCATION
Hollywood medical Technical Inst.
Hollywood FL. February 2018
Patient Care Technician (PC1) #337-10098
Assistance w/Self Administration of Medications Med-Tech
Certified Nursing Assistant CNA (certificated)
Behavioral Health Technician BHT (Certificated)
Phlebotomy Technician (Certificated)
EKG (Certificated)
Home Health Aide HHA (Certificated)
OSHA/TB/HBV
Medical Errors
Resident Right
Bloodborne Pathogens
Fortis Tech College June 2010
Doral, FL.
Medical Assistant Diploma
Health records Management
Tallahassee Community College September 2001
Tallahassee, FL.
Pre - requisite
North Miami senior High August 2001
Miami, FL.
High School Diploma
REFERENCE
Will be pleased to furnish upon request
Contact this candidate