ANNAMALAI NAMBIYAR

**RD May ****, INDIA

Address:

Kanta Prasad Chawl Goan Devi Road Poisar Kandivali East Mumbai - 400101 Maharashtra India.

Phone: +91-766******* / 913-***-****

Email: ad0pnw@r.postjobfree.com

Summary

Talented and focused professional with more than 3years of expertise performing successfully in fast- paced environments. As a Customer Services Executive. Education

Bachelor of Managements Studies: 2018

Higher Secondary Education: 2015

Secondary School Education: 2013

Mumbai University, Maharashtra

Experience

Customer Service Support- 01/2023 - In progress.

Online Casino, Sihanoukville Cambodia.

• Managed Daily Clients using Intercom.

• Assist the customer with any issues they have with their orders, products, or services.

• Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate services.

• Handle all queries in a polite, professional manner

• Escalate any issues to the concern team

• Achieve agreed KPIs and Objectives

• Work collaboratively with the team

Retail Sales Executive - 04/2019 – 01/2023.

DHL Express India Pvt Ltd, Mumbai, INDIA

• Managed Daily Clients using POS CRM.

• Provided exceptional customer care, greeting customers warmly and professionally to maintain positive company reputation.

• Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate services.

• Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

• Encouraged add-on purchases by practicing regarding upselling and cross – selling techniques.

• Skillfully cultivated excellent customer relationships by providing helpful, friendly and attentive services.

• Address and resolved complex customer complaints in clam, efficient and friendly manner.

• Updated customers on estimated delivery timeframes and tracking options optimizing services efficiency.

• Process the payment via Cheque, cash, cards and NEFT. Sales Executive - 08/2018 – 12/2018.

Axis Bank Pvt Ltd, Mumbai, INDIA

• Evaluate credit worthiness by processing loan applications and documentation within specified limits.

• Determine all applicable ratios and metrics and set up debt payment plans.

• Communicate with clients either to request or to provide information. Skill Highlights

• Hard working

• Shipment documentation

• Logistics coordination

• Problem – solving

• Promotional activity implementation

• Patience

• Parcel prepartion

• Applicant tracking

• Convenience retail sales

• Relatinship building and rapport

Achievements

MSC - IT certificate.

Student enrichment and employee development certificate. MAHA IT genius certificate of appreciation.

Logistics and Supply Chain Management certificate. Languages

Hindi, English and Tamil.

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge. Date: Yours faithfully,

Place: Annamalai Nambiyar

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