Nancy Elizondo

Dallas, TX *****

ad0pmp@r.postjobfree.com

+1-469-***-****

Bilingual, motivated, organized, and methodical medical assistant professional seeking a position which will fully utilize and enhance my abilities and expertise; sensitive and caring with a professional attitude toward staff, patients and families; possess outstanding communication abilities. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Clinic Manager

Haztech Testing Center - Coppell, TX

August 2021 to Present

• Greet Patients

• Answer a multi-line telephone system and handle calls appropriately

• Take and route messages appropriately

• Provide excellent customer service

• Check-in and check-out patients

• Verifying insurance/ copay

• Follow company policies and procedures to provide consistent

• Maintain customer records and update information as needed

• Supervises the daily functions and staff activities across lab departments to optimize operational efficiency.

• Supervise or perform the validation of clinical test systems (Antigen, PCR, etc.).

• Maintain compliance with all federal, state, local and company regulations related to employee and lab safety.

• Passionate about helping others, able to provide empathy when necessary

• Actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problems.

• Excellent customer service skills with strong written and verbal communication skills

• Ability to cope with a high volume of incoming calls and chats

• Works well under pressure

• Enjoys working towards targets around call volumes and call quality.

• Perform other administrative and monitoring tasks, as requested.

• Respond to calls from advisors and find requested information about a file.

• Coordinates with external vendors and contractors for building maintenance and other contracted services.

• Excellent customer service and communication skills (verbal and written)

• Advises and counsels all staff on operational, safety, and customer service concerns.

• Mentors and develops staff, including coaching, constructive feedback and annual performance reviews.

• Participates in the management of projects and new initiatives within the lab.

• Supports the lab management team in identifying operational opportunities for continuous improvement.

• Participates in department and inter-facility projects which help the labs achieve their goals of providing quality service and client support in a cost-effective manner.

• Recruits, hires, train, and ensures competency of staff.

• Manage and maintain executive calendars and schedules.

• Travel to other locations for work

• Bank Deposits.

• Other duties and responsibilities as reasonably assigned.

• Complete tasks to include insurance verification, complete pre-authorizations and/or precertification of procedure, and copy required documents

• Collects payments, insurance, and deductibles and issues receipts

• Maintained inventory, or Shipped inventory

• Lift 15-20 pounds medical supplies

• Manages cashier box and daily deposits according to company policies

• Processes walk-in patients and visitors

• Answers phones and schedules appointments

• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed.

• Establish and maintain effective working relationships with patients, employees, and the public. Wellhealth Site Associate

Thompson Technologies Inc - Forney, TX

February 2021 to July 2021

• Site setup/take down

• Traffic Control

• Registration/Intake

• Supervision of the Rapid Care Associates

• Safety Oversight

• Sanitizing, disinfecting, or cleaning procedures in place

• Maintain all HIPAA standards

• Performs other related duties as necessary

• Lift 15-20 pounds medical supplies

• Perform other administrative and monitoring tasks, as requested.

• Ability to work in a fast-paced environment. Must be able to multitask and have excellent time management skills.

• Maintain a clean and orderly environment.

• Follow all procedures for complete and accurate check in and check out of staff and visitors.

• Tech savvy (tools used: Apple and PC laptops, barcode scanners, Slack,

• Maintained exceptional customer service standards

• Maintained inventory according to company procedur Teacher Assistant

ChildCare Careers - Dallas, TX

August 2018 to February 2021

DUTIES AND RESPONSIBILITIES:

• Provides direct supervision of children in care and maintains line-of-sight.

• Provides oversight of children during recreation, mealtime, relaxing time, and play time.

• Ensures that all contract agency policies and procedures are adhered to.

• Follows all mandatory child welfare reporting requirements.

• Ensures that all children’s needs are provided for such as protection of valuables, clothing distribution, laundry services, etc.

• Provides reports to manager regarding children’s needs, activities, and documentation of time/ location.

• Completes all required documentation pertaining to this position in a timely manner, which may include daily reports, shift briefings, and management updates.

• Adheres to confidentiality, HIPAA, and non-disclosure agreement, related to children and shelter operations, both on and off work (i.e. media and social media postings). Front Desk Receptionist

Veterinary Hospital - Dallas, TX

August 2016 to October 2016

Part-time receptionist

• duties include answering.

multi-lines phones

• scheduling appointments

• Provide basic and accurate information in-person and via phone/email

• Receive, sort and distribute daily mail/deliveries

• Update calendars and schedule meetings

• Perform other clerical receptionist duties such as filing, photocopying and faxing Medical Assistant

Shepherd Medical Clinic - Grand Prairie, TX

February 2013 to April 2015

• Duties included answering multi-line phones, scheduling patients, informing patient of test results, obtaining insurance authorization for procedures, calling in prescriptions, and assisting with patient hospitalization

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture and various diagnostic procedures and ancillary tests (e.g., EKGs and urinalysis)

• Great interpersonal skills with both internal and external customers. Assistant Manager

Novita Spa - DeSoto, TX

March 2011 to January 2013

• Kept detail daily logs for incoming appointments.

• Assisted with the chemical mixtures of lotions and perfumes.

• Packed and shipped products.

• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner.

• Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors.

• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested daily.

Housekeeping

Days Inn - Lancaster, TX

February 2005 to January 2006

• Dusting and polishing furniture and fixtures

• Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks

• Maintaining a clean and sanitary kitchen area

• Making beds and changing linens

• Washing windows

• Vacuuming and cleaning carpets and rugs

• Sweeping/vacuuming, polishing, and mopping hard floors

• Sorting, washing, loading, and unloading laundry

• Using any cleaning equipment such as vacuums, mops, and other cleaning tools

• Keeping bathrooms stocked with clean linens, toiletries, and other supplies

• Cleaning mirrors and other glass surfaces

• Emptying trash receptacles and disposing of waste

• Tidying up rooms

Education

College Degree in Medical Billing & Coding

IMED - Dallas, TX

December 2019 to July 2020

Medical Assistant Diploma in Medical Assistant

Arlington Career Institute - Grand Prairie, TX

2012 to 2013

High School Diploma

Cornerstone Christian School - Townsend, GA

2011 to 2011

Skills

• Venipuncture (2 years)

• LCD-9 Coding (Less than 1 year)

• Vital Signs (2 years)

• EKG (Less than 1 year)

• Urinalysis (2 years)

• Transcription (Less than 1 year)

• CPR (1 year)

• Medisoft (1 year)

• Excel And Outlook (1 year)

• Typing 50 Wpm (2 years)

• Excellent Communication Skills (Less than 1 year)

• Bilingual (8 years)

• Medical Billing (1 year)

• Medical Coding (Less than 1 year)

• Child Care

• Early Childhood

• Teacher Assistant (4 years)

• Spanish

• Cleaning

• Medical Scheduling (2 years)

• Patient Care

• ICD-10

• Data Entry

• HIPAA

• Multi-line Phone Systems

• Medical Office Experience

• Insurance Verification

• CPT Coding

• Medical Records

• Leadership

• Hotel experience

• Guest services

• Management (2 years)

• Supervising experience (2 years)

• Experience Administering Injections

• Anatomy Knowledge

• Medical Terminology

• ICD Coding

Languages

• English/Spanish - Fluent

Certifications and Licenses

First Aid Certification

October 2022 to October 2023

CPR Certification

October 2022 to October 2023

Basic Life Support (BLS)

October 2022 to October 2024

Certified Medical Assistant

March 2013

Certification medical billing and coding

July 2020

Additional Information

DOT Urine Specimen Collector

DOT Breath Alcohol Technician (BAT) Training

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