Cailin Cutrell

Gloucester, VA *****

804-***-****

ad0pmb@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Executive recruiter position. Ready to help team achieve company goals.

SKILLS

Sales Strategies

Professional Relationships

Financial Statements

Art History

Set Organizational Policies

Greet Guests

Cost Management

Financial Management

Business Management Principles

Order Supplies

Customer Service

Sales Activities

Corrective Actions

Stretching Expertise

Advertising Techniques

Team Management

Understanding

Control of Expenses

Increasing Awareness

Status Updates

Process Payments

Game Strategy

Eligibility Requirements

Clerical Support

Communication

WORK HISTORY

TEAM MANAGER 09/2022 to 03/2023

Panera Mechanicsville, VA

Led employee relations through effective communication, coaching, training and development.

Evaluated employee performance on 30/60/90 day basis and coached and trained 10+ team members, increasing quality of work and employee motivation.

Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs. Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures. Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Monitored incoming calls and provided feedback to 10+ associates to improve quality of service.

Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.

Met with clients to maintain communication to enhance teams' execution on new products.

TEAM MANAGER 11/2018 to 06/2021

Panera Williamsburg, VA

Led employee relations through effective communication, coaching, training and development.

Evaluated employee performance on 30/60/90 basis and coached and trained 10+ team members, increasing quality of work and employee motivation.

Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs. Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures. Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Monitored incoming calls and provided feedback to 10+ associates to improve quality of service.

Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.

Met with clients to maintain communication to enhance teams' execution on new products.

SALES ASSOCIATE 06/2013 to 11/2018

Colonial Williamsburg Foundation Williamsburg, VA Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products.

Processed product returns and assisted customers with other selections. Maintained customer satisfaction with quick and professional handling of product returns.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

EDUCATION A.as Business Administration 12/2017

Thomas Nelson Community College, Hampton, VA

ADDITIONAL MARKET

EMPLOYMENT

CWC (aramark) 2021

Busch Gardens 2002 - 2018

Food lion 2012 (opened this location)

Williamsburg Lodge 2012

Harry and David 2011

Gap Outlet 2003 (opened this location)

Jos.A.Bank outlet 2005

CWF Productions Intern 2005/2006

Kyoto Japanese steak house 2002

Belk 2002 (opened this location)

Panera 2018 (opened this location)

Watch world 2003

KB toy outlet 2002

Patrick Henry inn / colonial capital inn 2003

Wyndham resorts 2012

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