Bronsen K. Kam

PO Box ****, Hilo, Hawaii, *****, US

808-***-****

ad0pkk@r.postjobfree.com

Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of businesses and how they operate. Accomplished business owner/ sales specialist, committed to helping small businesses achieve financial success. Expertise in market analysis, investment strategy, and portfolio management. Detail-oriented and team player. Business operations

Communications

Team management

Regulatory compliance

Project organization

Operational improvement

Problem resolution

Organization

Customer service

Supervision

Tow truck equipment operator

Forklift operator

High School - 1998

Waiakea High School - Hilo, HI

Services Specialist - April, 2020 to Present

Self Employed - Pahoa, HI

Transported vehicles to designated locations per customer request. Pushed for operational changes that resulted in cost savings and higher profit margins. Saved money by putting in place cost-cutting measures that addressed long-standing issues. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Looked for industry trends on social media and through online sources. Professional Summary

Skills

Education

Work History

Parts Sales Specialist - December, 2008 to April, 2020 Ryan K. Services - Keaau, HI

Was in charge of receiving, inspecting, and reshelving returned parts. Reviewed special orders with co-woker to ensure efficient delivery. Devised sales strategies for pitching products and services. Was in charge of computerized point-of-sale and parts lookup systems. Researched and identified alternative vendors with better prices to save the company money over time. Updated processes and procedures to maintain high levels of service and quality while also meeting aggressive sales targets.

Was in charge of coordinating and carrying out daily parts deliveries to local businesses. Kept the sales and counter areas organized and clean to give visitors and customers a good first impression.

Assisted front office with inventory control cycle counting. Labeled parts with inventory numbers so that counter associates could easily identify them. Quality control inspections on parts and packaged parts for delivery or sale were performed by me. Was in charge of the sales team's recruiting, goal-setting, coaching, and performance evaluation. Opened crates to restock items in the appropriate locations. Received and stocked incoming merchandise, arranging items in a logical and orderly manner in the appropriate locations.

Met 100% of my sales quota daily.

Received and stocked incoming merchandise, arranging items in a logical and orderly manner in the appropriate locations.

Moved parts to the delivery warehouse using forklifts and tow truck equipment, following safety protocols to avoid accidents and product damage.

Was in charge of 5 employees in the parts sales, service, and delivery departments. Completed sales receipts, contracts, logs, and other paperwork related to parts and service appointments.

Completed sales receipts, contracts, logs, and other paperwork related to parts and service appointments.

Boosted team productivity by implementing a number of strategic process improvements. Answered questions, resolved problems, and completed part sales at the counter and over the phone. Looked through catalogs and computer databases to find the correct parts for customers' vehicles based on their make, model, and year.

Was in charge of employee schedules and daily tasks. Increased team productivity by working one-on-one with new hires on compliance, sales, and service standards.

Followed the company and legal requirements for standards of care and compliance. Kept track of the sales team's performance targets and sales metrics in order to keep track of their productivity.

Owner/Operator - March, 2002 to December, 2008

Verns Towing - Hilo, HI

Kept track of the truck's normal wear and tear and inspected the equipment to determine more urgent maintenance requirements.

Updated logs with up-to-date and accurate information to meet internal and DOT recordkeeping requirements.

Ensured that dangerous goods such as oil and scrap metal were transported safely and without incident. Followed all driving regulations and safety procedures, maintaining a 100% safe driving record over the course of ownership.

Created a business plan, processes, and procedures to provide customers with superior service. I'm in charge of day-to-day business operations and transactions. Streamlined the process.

Made a proposal

Negotiated with tow truck vendors to get the best deal on hauling equipment. I'm in charge of dealership accounts.

Created engaging sales copy and eye-catching graphics for creative client presentations. Met with dispatch on a regular basis to ensure that delivery targets were met and that late adjustments were made.

Logged all pertinent shift information on time, including driving hours and travel time data to keep driver's reports current.

Went through the entire fleet on a daily basis to see which ones needed immediate repairs and maintenance.

Effectively communicated with dispatchers and drivers to keep them up to date on road conditions and potential hazards.

Inspected the vehicle and equipment to track routine wear and identify larger maintenance issues before and after each trip.

Oversaw simple but effective merchandising and advertising campaigns that resulted in increased accessory sales.

Operated with caution and skill to avoid accidents and delays. Used my well-honed negotiating skills to secure cost-effective towing equipment pricing. Oversaw business operations for one employee firm with annual revenue of $73,000. Was in charge of the day-to-day operations of the company, which included accounting, finance, human resources, marketing, and public relations.

Maintained consistent work levels by establishing a large customer base and a continuous pipeline of deliveries.

Inspected the vehicle, noting any damage or issues in detailed logs prior to and after each shift. Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift.

Developed a strong professional network and took action to connect with high-quality leads. Handled customer complaints professionally, gathering all necessary information to make informed decisions and resolve issues.

Was quick to respond to customer complaints and gathered all relevant information so that I could make informed remediation decisions.

Reviewed financial reports and statements on a regular basis to ensure that processes and operations were up-to-date and profitable.

Assessed all vehicles in the fleet, identifying those that needed immediate repair and minor maintenance every day.

Loaded, balanced, and secured products to safely transport goods across locations. Maintained safe driving habits to protect property and the general public on the roads. Superior Customer Service

Built long-term customer relationships by promoting excellent service and engagement skills, as well as quickly resolving issues.

Managed

Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Had planned ahead.

Kept track of everything.

Kept an eye on things.

Inspected trucks and trailers and performed basic maintenance to ensure optimal performance before and after trips.

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