Mispar Heady

Senior Business Analyst

+1-405-***-****

ad0pjn@r.postjobfree.com

Oklahoma City, Ok 73078

Professional Summary

Professional and Dynamic Business Analyst with over 7+ years of experience in working with key business communities to comprehend the overall business vision for each product, with strong analytical and people management skills. I am an expert in gathering requirements, identifying, and documenting quality user business requirements for new product implementations and major enhancements. I am looking for a role where I can devote to an inspired team of people, solve problems, and improve the end users experience of using a product while learning the company’s new strategies.

Experience

Senior Business Analyst. Integris

January 2021 - Present Oklahoma City, OK

Gathered requirements through stakeholder interviews and customer surveys to capture and document the overall needs of the customer.

Planning and designing the cloud infrastructure with AWS

Participated actively in all Scrum and retrospectives with IT Developers, as well as CRM strategy sessions with Commercial Excellence Leaders.

Review and interpret the disaster loan program’s efficiencies, regulations, policies, and procedures to ensure proper execution within assigned deadlines.

Conducted cost-benefit analysis on a new telehealth initiative, which reduced provider expenses by 21%.

Optimized policy enrollment processes with auto-renewal option, resulting in a 27% increase in member satisfaction.

Implemented IBM Cognos information solutions to expedite regulatory reporting time by 42%.

Identified net cost-saving opportunities of over $4 million through network coverage options audit.

Healthcare Data Analyst Medical City Dallas Hospital

December 2019 - January 2021 Dallas, TX

Generated and documented functional and non-functional requirements from stakeholders relevant to the migration program.

Developed BPMN Process Flows for Stock Transfer, Purchase Order, Quotes, Purchase Requisition, Shipment, Sales Order, Production and Planned Order.

Developed epic and low-level User stories for Product Backlogs in JIRA.

Modeled and produced TO-BE business processes from AS-IS processes using UML creating custom and standard reports summarizing financial, business, or economic data for review by managers, clients, executives, and other stakeholders.

Assisted with Workshops and meetings with stakeholders at various levels within the organization to reach a mutual agreement on the migration design.

Located patterns and anomalies in data using ad hoc query/visual discovery and articulated the structure, components, and relationship of data models.

Extracted medical records from Allscripts to identify diagnostic trends, improving healthcare outcomes by 31%.

Created detailed data visualization graphics with Lucid chart to report findings, which supported informed stakeholder decision-making.

Maintained complex PostgreSQL databases to streamline data retrieval and reduce data processing time by 56%.

Performed financial analysis on patient service revenue from first encounter to final payment using Cerner Revenue Cycle Management, which cut overhead costs by 44% and increased collections by 29%.

Business Analyst Bank of America

May 2016 - June 2019 Oklahoma City, OK

Utilize Microsoft Office software and other computer applications to do research and improve operations to perform a wide variety of other functions.

Extensive SQL queries across databases and relational databases.

Painstakingly created the drafts used as guidelines for implementation across impacted business units.

Elicited all functional and non-functional requirements for the configuration of the one Trust tool.

Created UML and BPMN Workflows, Process Flow Maps and Data Flow Diagrams and analysis based on the One Trust framework.

Modeled the Wireframe for each validated function for the seamless deployment of the one Trust technology.

Analyzed clinical data in Arcadia.io to verify regulatory compliance, leading to a 31% decrease in audit findings.

Reduced organizational errors by 24% by spearheading development of comprehensive quality assurance programs.

Improved workflow efficiency by 18% on quality improvement initiatives through test case tracking in Smartsheet.

Validated data integrity through regular quality assurance checks that yielded a 96% accuracy rate and a 29% reduction in data discrepancies.

Assessed regulatory compliance of billing practices by analyzing data from Athena Collector, resulting in an 18% reduction in contractual violations.

Education

Masters in business administration Ongoing

Bachelors in business management and Finance University Of Buea

CBAP Certified.

Agile Certified Professional

Certified Scrum Master

Salesforce Certified Admin

Skills

Project management

Analytical and Critical Thinking skill

User story

Requirement gathering

Test cases

Business cases

Agile Framework

Data Visualization Skills

Problem-solving

Health Care.

SQL Skills

Advanced Microsoft office

Communication Skills

Decision – Making

Negotiation Skills

Programming Skills

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