Kimberlee L. Wilson

Customer Service/Office Support

**** ***** **** ** *** 134 • Lilburn, GA 30047-6885

857-***-**** • ad0piz@r.postjobfree.com

Organized, efficient, and people-friendly professional with solid and demonstrated grasp of best practices in sales and customer service. Proven ability to establish and nurture a loyal clientele. Exceptionally dependable, creative problem solver with excellent computer skills and capacity to achieve goals and meet tight deadlines while handling multiple priorities.

Certifications

Specific Skill Set

• Insurance & Financial Services

• Persuasive Communicator

• Collaborator/Coordinator

• Microsoft Word, Excel, and PowerPoint

• Quick Study with Databases

• Effective Time Management

• Customer Service & Leadership

• Money Processing Accuracy

• Strong Work Ethic

Experience Highlights

Preschool Teacher

Recruiter

Call Center

Call Center

Call Center

Receptionist

Call Center

Dishwasher

Back Room

Merchant

Cashier

Primrose School BROOKHAVEN Atlanta, GA (2021-) Preschool Teacher

Provide childcare assistance to toddler kids between 18 to 24 months old. Assist with providing breakfast, snack and lunch, outdoor play time and changing of diapers when needed. Lessons are provided to help with the growth of the toddlers throughout the day along with reading story books and listening to music to entertain the kids.

Adecco Staffing Atlanta, GA (2020) General Recruiter

Called, texted and or emailed candidates and potential candidates with job opportunities. Set up scheduled appointments to available jobs in candidates’ area. Assisted with setting up employment information if needed. Assisted with issues the candidates may face before or after interview.

SimpliSafe Boston, MA (2017-2019) Team Lead

Answer incoming calls from customers who are looking for technical support for their alarm system. Providing great customer service by deescalating calls, helping customers with troubleshooting issues they may be facing with their alarm system. Creating that step by step instructions they may need to follow through emails or voicemail. Update billing information when needed, giving customers a call when they need to update billing information and if the customers show their system is not connecting will be emailed and called so they can be connected and protected.

On December 21, 2018, I was promoted to a team lead in the sales department. Assisting representatives with questions they may have, kept a documentation for new representatives that were in their 30 days probationary period, help deescalating calls, assist customers or prospects that seeks to speak with a supervisor or someone that is of a higher position than a representatives.

Computershare Canton, MA (2017)

Making outbound calls to Individuals who have stocks and bounds in certain companies to ask for their proxy votes and make a record of it and make sure the votes are kept safe a secure so they can reach the appropriate location.

Maximus/Masshealth Boston, MA (2016-2017 )

Answer incoming calls from members who are apart the Masshealth family. Help members with knowing their status of their insurance. Provide great service by enrolling members with their chosen primary care doctor and primary facility so that they can receive the best healthcare needed. It provides growth and a great experience.

Nielsen Group, Boston, MA (2016)

Provide great customer service to individuals that were participating in a study. It provides the experience that is needed to move forward to gain more experience.

Computershare, Canton, MA (2016-)

Provide great customer service to callers with information pertaining to their stocks and shares. Provided with great training to carry on the information to the callers and in the future for company growth.

Benchmark Senior Living, Brighton, MA (2014-2015)

As a dishwasher, strong work ethic was provided cleaning and washing pots and pans. Cleaned work area and provide a safe and clean environment. Respond to food delivery request from residents and provide great and fast delivery.

HomeGoods, Somerville, MA (2013-2014)

Provide great team building, helping others clearing and preparing items for sale. Cleaned work area to

provide safe work environment to ensure that the team is kept safe.

Omni Hotel & Resorts, Bretton Woods, NH (2012-2013)

Provide exceptional customer service to guest at the Resort’s food court. Process cash, debt, and credit card transactions. Cleaned, organized, and provide a clean and safe work environment to guest

Customer Service Intern

State Farm Insurance, Hartford, CT (2011-2012)

As an office support staff member, outreached to prospectives and customers to set up appointments and provide insurance quotes on auto, home, life, and casualty policies. Answered multi-line phone system for all in-bound calls and responded to inquiries and/or redirect calls. Assisted staff with faxing, filing, scanning, and copying documents. Processed credit card insurance premium payments.

Administrative Intern

Governor’s Prevention Program Intern, Wethersfield, CT (2011)

Created donor address excel spreadsheets. Updated pertinent data. Prepared various media packages for donors including DVD’s.

Civic Engagement

Represented Job Corps Academy at community business meetings and special events. Greeted guests and spoke on behalf of the student body on Job Corps program and culture. Additionally, volunteered assisting in community organizations such as: Food Share; Boy’s and Girl’s Club; youth forums; and informational fairs.

Education

Digital Film and Video Production, The New England Institute of Arts, Boston, MA (2013-2015)

Insurance and Financial Services Banking Certified, Hartford Job Corps Academy, Hartford, CT (2011-2012)

Coursework included: personal, casualty, health and life insurance fundamentals, claims processing, federal insurance regulations, industry ethics, risk management, and sales/service.

“Academy Director’s Award” and three-time “Student of the Month Award” recipient.

Additionally, “Career Technical Training” “Volunteer Service” and Outstanding Commitment” Awards recipient.

High School Diploma, Convent of Mercy Academy “Alpha” High, Kingston, Jamaica (2006) •••

Contact this candidate