Nikyla Vines

Highly motivated and customer-focused professional looking for new opportunities and

challenges in the field of Customer Success. Seven years of experience in customer-facing roles in property management and tech improving customer satisfaction and retention.

1005 Symmes Cir

Arlington, MA 02474

781-***-****

ad0pi2@r.postjobfree.com

EXPERIENCE

Greystar,Arlington—Assistant Property Manager

March 2023 - PRESENT

Responding to all customer/client email communications within a timely and professional manner; reducing escalations to the PM by analyzing resident needs and providing solutions; implementing renewal increases and meeting quotas; Implementing marketing strategies; managing accounts receivable. Proficiency in Microsoft Office, Yardi systems, Realpage revenue management, Conservice, BuildingLink, Workday, Bluemoon.

● Awarded GreystarPeoplePillar award for mentorshipand overall performance success (April 2023)

Greystar,Canton—Leasing Manager

February 2022 - March 2023

Training and supervising leasing professionals and monitoring KPIs and CRM; leading weekly team meetings; addressing resident concerns in a timely manner; multitasking in a fast-paced environment of 472 residential units; managing the renewal process and maintaining open communication with residents; completing daily/weekly reports; conducting ILM audits monthly using Apartments.com, Zillow, ApartmentRatings.

Greystar,Canton—Leasing Professional

May 2021 - February 2022

Managing all aspects of the leasing process from initial email communication or phone call to the tour and move-in process; preparing leasing paperwork and files and ensuring a smooth move; greeting prospects and residents, and answering any questions (via email or in-person) and providing follow-ups. LPC Commercial Services,Boston—Property Administrator November 2019 - April 2021

Assisting Property Manager in all day-to-day operations and administrative elements of 8 managed properties; assembling monthly property reports and budget variance reports for clients and accounting; acting as liaison between tenants and Engineering team; assembling and distributing rent statements for ~80 tenants; creating and maintaining calendar events for all projects, inspections, taxes, and tenant move-outs. EDUCATION

Bridgewater State University,Bridgewater

September 2016 - December 2018

International Business major

Avon High School, AvonC/O 2016

SKILLS

Conflict Resolution

Relationship Building

Change Management

Performance Tracking

Effective Communication

Empathy

Certifications

Dale Carnegie Winning with

Relationship Selling

RISE Mentor Greystar

onboarding mentor

Volunteering

Big Brother Big SisterBig

Sister (Mentor)Present

Christmas in the CityDec.

2018 & 2019

Habitat for HumanitySince

2014

Greater Boston Sickle Cell

Disease AssociationSince

2009

Last Hope K9 RescueOct.

2022, May and August 2023

Contact this candidate