Marnelle Phanor Bossou

Boston, MA *****

ad0pi0@r.postjobfree.com

+1-407-***-****

I am a hardworking person,reliable, motivated, punctual, friendly, trustworthy, pleasant, organized, filled with positive attitude, and self-confidence. With my prior work experience, my meticulous organizational skills, and my leadership capabilities, I know I will be a high contender for any job opportunity. My primary goal is to use my skills, knowledge and years of work experiences for the prosperity of your company. Authorized to work in the US for any employer

Work Experience

Front Desk Security

NORTHEAST SECURITY - Boston, MA

December 2022 to Present

Front Desk Security

Northeast Security - Boston, MA

December 2022 to Present

My name is Marnelle, I am well presented everywhere I worked. I am excellent in Customer service. I am a hard worker. I am smart and have so many experiences in Administration from my previous positions. I have good ambitions. The perfect match for any office. Front desk agent

UNITED SECURITY INCORPORATED - Boston, MA

2021 to Present

• Monitored premises, screened visitors, updated logs, and issued passes to maintain security.

• Created detailed daily reports.

• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

• Perform data-entry.

Co-Owner/Assistant Manager

Jumeaux Commercial - Bon Repos, Port-au-Prince

2016 to 2021

• Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.

• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Managed opening and closing procedures.

• Selling Motorcycles (Boxer)

• Selling parts for cars and motorcycles

• Verified parts and materials through audit inspections and independent checks.

• Maintained motivated and well-paid sales team by calculating commission payments on time.

• Built and deployed operational procedures, training programs, and administrative systems to handle needs.

• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

• Put together realistic budgets based upon costs and fees for successfully operating the business. Office Manager

JP HRO (NGO) - Delmas, Port-au-Prince

2019 to 2020

• Cover bookkeeping

• Collected payments

• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

• Held oversight of office inventory activities, including ordering and requisitions, stocking, and shipment receiving.

• Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using MS Office suite.

• Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.

• Completed bi-weekly payroll for 3 employees.

• Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.

• Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.

• Analyzed and solved multifaceted problems that affected executive leaders and business initiatives.

• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

• Created reports and presentations.

• Managed office supplies

Office Administrator

Royal Tours - Port-au-Prince

2018 to 2019

• Delivered clerical support by efficiently handling wide range of routine and special requirements.

• Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.

• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

• Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.

• Trained new employees on administrative procedures, company policies, and performance standards.

• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

• Verified dozens of salaried and hourly employee time cards to prepare accurate bi-weekly payroll. Secretary/Manager

SOGEFAC(Sogebank) - Port-au-Prince

2011 to 2012

• Interpreted management directives to define and document administrative staff processes.

• Organized administrative meetings and coordinated availability of conference rooms for participants.

• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

• Improved customer satisfaction scores through application of superior conflict resolution and problem- solving skills.

• Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.

• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

• Managed CRM database, including troubleshooting, maintenance, updates, and report generation.

• Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.

• Improved office operations by automating client correspondence, record tracking, and data communications.

• Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.

• Managed supervisor itinerary and appointments and streamlined scheduling procedures.

• Delivered clerical support by efficiently handling wide range of routine and special requirements.

• Arranged corporate and office conferences for company employees and guests.

• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

• Developed highly efficient administrative team through ongoing coaching and professional development opportunities.

Account Manager

Alternative Insurance Company - Port-au-Prince

2008 to 2010

• Boosted sales numbers with proactive account servicing and diligent relationship-building.

• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.

• Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.

• Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates, and employee payment terms.

• Educated clients on new life and death insurance and updated account information to maintain high standards of client service.

Assistant Administrator

SUN AUTO - Port-au-Prince

2006 to 2007

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Shipping mail overseas.

• After-sales follow-up.

• Document management.

• Press briefing.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Secretary

Pakop Cargo - Port-au-Prince

2004 to 2006

• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Basic data manager.

Reservation Agent

Ambassador Airlines - Port-au-Prince

2001 to 2003

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.

• Provided customers with information about availability and pricing.

• Resolved various issues and discrepancies for customers.

• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

• Provided onboarding and training for new support staff.

• Prepared customer invoices, accepted payments, and processed refund and cancellation requests. Education

Associate's degree in Management and Marketing

INSTITUT SUPERIEUR D’ADMINISTRATION ET DE GESTION - Port-au-Prince 2006 to 2008

Associate's degree in Microcomputers

ERO PROFESSIONAL SECRETARIAL SCHOOL - Port-au-Prince 1999 to 2001

Associate's degree in Secretarial Science

ERO PROFESSIONAL SECRETARIAL SCHOOL - Port-au-Prince 1999 to 2001

Associate's degree in Accounting

ERO PROFESSIONAL SECRETARIAL SCHOOL - Port-au-Prince 1999 to 2001

High school diploma

Orphée Noir - Port-au-Prince

1997 to 1999

Junior High School Education

Collège le Normalien - Port-au-Prince

1985 to 1997

Skills

• Document Management

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Powerpoint (10+ years)

• Time management (10+ years)

• Administrative Experience

• Office Management

• Analysis Skills

• Microsoft Outlook

• Customer service (10+ years)

• Hospitality (10+ years)

• Front desk

• Supervising experience

• Event Planning

• Multilingual (10+ years)

• Computer literacy

• Bilingual

• Leadership

• Presentation Skills

• QuickBooks

• Project Management

• Databases

• Cash handling

• Typing

• Data collection

• Windows

• Personal assistant experience

• Management

• Help Desk

• Budgeting

• Haitian Creole

• Guest services

• Google Suite

Languages

• French - Expert

• English - Intermediate

• Spanish - Beginner

• Haitian Creole - Expert

Assessments

Administrative support professional fit — Proficient June 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Administrative assistant/receptionist — Proficient July 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate