Cycle Recruiter Customer Service
Resume:
Isaiah Jefferson
Healthcare Recruiter
Sherman, TX 75092
ad0phc@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Healthcare Recruiter
Medical Staffing Solutions LLC
June 2022 to Present
Staffing RNs, LPNs, and CNAs nationwide with both travel and local contracts. Client Support Representative
HHAeXchange - Frisco, TX
January 2021 to June 2022
• An expert in the Company’s software applications
• Diagnoses and resolves customer issues by phone or e-mail to ensure the highest quality of service for our internal and external clients
• Identify and suggest opportunities for operational and product improvements
• Liaise between business and technology team members with customer-facing responsibility
• Participate in quality assurance; assure 100% client satisfaction
• Understand and manage evolving client expectations
• Review and follow up internal tickets, tasks, and/or special projects as assigned by management Unemployed
August 2020 to December 2020
Laid-off due to COVID-19
Full Cycle Recruiter
C&S Staffing LLC - Whitesboro, TX
August 2018 to July 2020
• Oversees hiring and onboarding of all applicants in 30 states
• Works closely with team members to deliver project requirements, develop solutions, and meet deadlines
• Provides excellent service and attention to customers when face-to-face or through phone conversations
• Improves operations by working with team members and customers to find workable solutions
• Improves profit margins by streamlining operations and workflow
• Achieved cost-savings by developing functional solutions to long-term onboarding Security Officer
Choctaw Nation of Oklahoma - Durant, OK
October 2017 to August 2018
• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows, and gates
• Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items
• Operated and maintained x-ray metal detection devices at building checkpoints
• Maintained safety by quickly responding to alarms and investigating disturbances
• Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
• Worked with local and federal law enforcement agents to coordinate apprehensions Customer Service Representative
Northrop Grumman - Irving, TX
March 2015 to October 2017
• Resolved an average of 150 inquiries per week to consistently meet performance benchmarks, including speed, accuracy, and volume
• Delivered high level of service and support to each customer, paving te way for future business opportunities
• Escalated customer concerns and issues to supervisors
• Trained 5 employees each quarter in procedures and policies in order to maximize team performance
• Worked with managers to develop service improvement initiatives
• Upheld privacy and security requirements established through HIPPA regulations Human Resource Assistant
United States Air Force - Grand Forks, ND
November 2011 to February 2015
• Advised over 400 military personnel on career progression
• Supervisor of 4 Airmen in areas of Customer Service, Force Management, and Career Development
• Overseer of 9 out of 11 programs in Force Management with 97% accuracy
• Maintained data entry for 13 squadrons, 9 GSUs, and 4 MAJCOMS with 100% accuracy
• Recognized by management for providing exceptional customer service
• Improved operations by working with team members and customers to find workable solutions
• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
Education
Some College in Occupational Health & Safety
Southeastern Oklahoma State University - Durant, OK August 2021 to Present
High school diploma in General Studies
Calvary Christian School - Fairmont, WV
August 2004 to May 2008
Skills
• Conflict Resolution (10+ years)
• Customer Service (10+ years)
• Data Entry (10+ years)
• Decision-making (10+ years)
• Hiring (6 years)
• Supervisor (3 years)
• Recruiting (2 years)
• Human Resources Management (4 years)
• Training & Development (6 years)
• Employee Orientation (4 years)
• Talent acquisition (2 years)
• ADP (4 years)
• Jira (1 year)
• Oracle (4 years)
• SAP (2 years)
• Paychex (2 years)
• Workday (2 years)
Military Service
Branch: United States Air Force
Rank: E-4
Assessments
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Workplace safety — Proficient
May 2023
Using safe practices at work
Full results: Proficient
Work motivation — Completed
May 2023
Level of motivation and discipline applied toward work Full results: Completed
Work style: Conscientiousness — Proficient
August 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Mechanical knowledge — Proficient
May 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Construction safety — Proficient
May 2023
Using safe practices while on a construction site
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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