Experience Leader Customer Service

Mahmoud Ismaeil

Nationality: Egyptian

+966-*********

Email: ***.**********@*****.***

Address: Kingdom of saoudi Arabia

Marital status : Single

Guest Experience Leader motivated with strong organizational and prioritization abilities equipped with extensive experience in customer service with great hospitality. Demonstrated ability to improve the restaurant, increase top line sales and reduce costs.

Experience

-SHIFT MANAGER McDonald's

• Well trained and knowledgeable in handling store operations and shift management.

• Qu ality service and cleanliness in handling food and beverage.

• Equipped with excellent customer service experience and customer handling.

• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.

• SHIFT MANAGEMENT. FOOD SAFETY WITHIN THE RESTAURANT. INVENTORY MANAGEMENT.STAFFING SCHEDULING POSITION. People practices and planned maintenance. safety and security. learning and development.

• Ensure staff costs are in line with monthly budgets.

• Ensure smooth running shifts of all restaurant operations.

• Attend Management training and meetings as required.

• Ensure the standard of service provided to each guest is to the Company's defined standard.

• Spreadsheet; MS Excel; MS Windows; Electronic cash register; Accounting software; Point of sale system; MS Office

• McDonald's Guest Experience Leader-Saudi Arabia

• Engage with guests in a way that is not possible otherwise.

• Encourage guests to use our kiosk, teaching some while introducing new menu items and features to our experienced guests.

• Encourage all other crew members to get involved.

• Intercept almost any guest complaints and avoid any further dissatisfaction.

• Having the tools to bring a “stress-free” environment, families choose McDonalds as their destination for breakfast, lunch or dinner. Highlights

• Extroverted and

personable

• Confident communicator

• Friendly and able to easily

speak with any guests

• Problem solver

• Enthusiastic

• Ability to motivate staff

and maintain good

relations

• Resistance to stress

• Responsible

• Meeting sales goals

Education

2013:- survey engineering

Languages

English, Arabic

Egyptian Armed Forces

JUN 2014-SEP 2015

Cairo, Egypte

Luxur, Egypte

References

Available Upon Request.

WORK HISTORY

Guest Experience Leader 10/2019 - Current

(McDonalds RICC) - Riyadh

• Automated contact management system to achieve client organization goals

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Adhered to all confidentiality requirements at all times.

• Implemented and developed customer service training processes.

• Responded to customer requests with friendly, knowledgeable service

• and support.

• Provided accurate, specific and timely performance feedback for CSRs.

• Coordinated department schedules to maximize coverage during peak

• hours.

• Capitalized on upsell opportunities with new and potential customers.

• Identified individual development needs with appropriate training. Appreciation Certificate

in recognition & Appreciation of being among the top 20 GEL’s for Q4,2019

Guest Experience leader class

Hospitaliy Workshop, RICC McDonald’s recruitment & training center irqah Riyadh

Data Entry Officer 09/2014 -10/2016

Egyptian army - Cairo, Egypt

Employed exceptional time management skills to maximize data entry productivity. Recorded and filed employee benefit, salary and annual evaluation information while maintaining strict confidentiality to protect sensitive data.

Improved the timeliness of data entry processes by establishing effective preparing procedures, compiling, sorting, and prioritizing data before computer entry.

Kept optimal quality levels to prevent critical errors and support team performance targets.

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