Allison Elliott

Lawrenceville, GA, ***** * 678-***-***** ad0pfx@r.postjobfree.com

PROFESSIONAL PROFILE

A highly efficient administrative and customer service personnel with exemplary track records within both fields. Having garnered over ten (10) years working experience in these areas along with continuous professional and self-development within the business management field I seek to impart my skills and talents to a mutually beneficial relationship.

EDUCATIONAL BACKGROUD

Bachelor of Science – Business Management January 2018

Portmore Community College

Associates of Science - Accounting Awarded 2013

Management Institute for National Development (MIND)

CERTIFICATIONS

Supervisory Management Awarded 2015

Certificate - Management Institute for National Development (MIND)

Jamaica Tourist Board (JTB) Awarded 2013

Certificate – Customer Service (Level 1)

PROFESSIONAL EXPERIENCE

Ellos United Transportation Jan 2019 – present

Administrator/ Customer service

Broker loads for the company.

Manages payroll.

Accountant General’s Department

Records Keeping Officer (PIDG / RIM 2) May 2007 – July 2008

Maintaining pension files databases

Monitoring of records distribution and storage of customer’s file

Conduct audits along with auditors on customers files.

Distribute files to Auditors.

Supervisor - Records Management (PIDG / RIM 3) Aug 2008 – Dec 2008

Supervises employees desk audits across the Department

Maintenance of records in respect of all personal files entering and exiting the Unit

Supervision of five (5) employees towards the achievement of Unit goals

Customer Service Agent (AM3) Jan 2009 - March 2018

Pensions Administration/Customer Care Receptionist

Assist all pensioners that walks in.

Visit pensioners who are bedridden to assist them in signing documents.

Provided customer services to pensioners via telephone and email.

Maintenance of customers database for pension related matters

Liaise with accountants and auditors in respect of pension payments and other queries.

Sensitization and customer care through road shows, radio broadcasts and other outreach activities across the island

Collation of administrative reports monthly

Contact to ensure that their concerns were resolved.

Resolve customers disputes over the phone.

E-Service Jamaica Limited

Debt Collection Officer Jan 2006 – Jan 2007

Responsibility for the reduction of the debt portfolio through:

Conduction of research on delinquent debtors

Liaise with debtors towards the collection on outstanding accounts.

Timely reporting on the status of debt accounts

Jamaica Agent Services Limited Feb 2005 – Dec 2005

Debt Collection Officer

Maxie’s Department Store Jan 2004 – Jan 2005

Salesclerk / Cashier

Kaitec Technology Systems Limited June 2002 – Feb 2003

Administrator

Responsible for all administration functions including:

Client Services

Receptionist

Filing

Mail Routing

Bookkeeping

Client Database Maintenance

VOLUNTEERISM & INVOLVEMENTS

Accountant General’s Department Sports Club

AREAS OF EXPERTISE

Records Management

Office Administration

Customer Service Representative

Trained Call Centre / Switchboard Officer

Planning & Organizing

Supervisory Management

Pension Administration

Microsoft Office Word, Excel and PowerPoint Competent

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