Operations Management Business

Jack Mitgang

ad0pfl@r.postjobfree.com • 516-***-****

linkedin.com/in/jackmitgang • Syosset, New York 11791

Summary

Results-focused business professional and entrepreneur with demonstrated success delivering impactful strategy resulting in customer loyalty, brand and retail store expansion, and consistent year-over-year revenue growth. An earned reputation and record of achievement leading and managing change during periods of transition. Extensive experience overseeing daily operations across multi-unit operations. Consistently recognized for driving synergies among high-performing teams and excelling in fast-paced environments requiring keen attention to detail and unwavering professionalism. Technical skills in Microsoft Office Suite and Power BI.

Areas of Expertise

Operations Management

Data Analysis & Reporting

Employee Performance

Revenue & Profit Growth

Change Management

Staff Training & Development

Consensus Building

Marketing Management

P & L Accountability/ EBITDA

Strategic Planning & Forecasting

Workflow Optimization

Merchandising

HR/Payroll Systems

Project Management

Resource Optimization

Vendor Relations

Complex Issue Resolution

Client Relations

Professional Experience

7-Eleven, Inc., New York, NY 2006 – 2022

Business Consultant/ District Manager

Set vision and defined overall territory strategy through direct oversight of daily operations across district retail locations. Measured results of sales activities to assure alignment with corporate objectives and performance indicators. Leveraged subject matter expertise to advise executive management on opportunities for expansion in new and existing markets.

●Applied extensive knowledge of business management and administration to maintain a competitive edge, identify key business drivers, and execute actions to grow sales in territory. Utilized sales leadership, people management, and marketing strategy to repeatedly exceed district goals.

●Advised on and developed meaningful and impact-based strategy to strengthen and elevate the experience of consumers. Drove planning, development, and management of annual store budgets and business plans.

●Leveraged strategic thinking, analytical reasoning, decision-making, and creative issue resolution to confront issues. Conducted in-depth research to identify emerging trends and make recommendations to satisfy customer needs.

●Standardized and improved policies and procedures across cross-functional teams. Drove accountability by promoting best practices in daily operations through tailored training.

●Fostered a culture of training and development with an emphasis on succession planning. Empowered, trained, developed, and appraised the performance of subordinate staff resulting in advancement to roles of increased scope and accountability.

●Synthesized performance data to isolate trends, drive business decisions, and contribute a value-added perspective. Continuously evaluated processes and identified opportunities for improvement based on consumer drivers to increase food service sales 10% over budget.

●Approved facility maintenance and repairs to ensure stores were fully operable and mitigate risk.

●Key Accomplishment: Recipient of the coveted Business Consultant of the Year Award for invaluable contributions and leadership.

●Key Accomplishment: Commended by management for completing projects prior to strict deadlines, and within budget of 95%.

●Key Accomplishment: Achieved 100% to budget of controllable expenses for five consecutive years 2017-2022.

Additional Experience

District Manager – Member of Field Management Taskforce, Hallmark Marketing, Corp., New York, NY

Property Project Leader, Hallmark Marketing, Corp., New York, NY

Education

Bachelor of Business Administration, Marketing Major, CW Post – Long Island University, Greenvale, NY

Community Leadership

Brian Moore Memorial Foundation, 2017- Present

Wounded Warriors Soldier Ride, 2014-2022

Suffolk County Police Department -Community Event Coordinator, 2011-2022

President of "Save our Syosset Civic Association"

Licenses & Certifications

Performance Management

Effective Communications

Effective Interviewing

Managing Sales through People

Train the Trainer

Managing Multiple Stores

Customer Satisfaction Survey Index

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