Mahvez Farheen Khanum

Multi-talented team player with strong organizational skills. Ability to

handle multiple projects simultaneously with a high degree of accuracy. Adept at operating in fast-paced environments and maintaining calm in challenging situations. Ready to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. EXPERIENCE

Customer Service Representative (01/2022 – 10/2022) 247.ai, Bangalore, India

Responsibilities:

• Respond to customer queries and customers' concern.

• Provide support for data collection to enable Recovery of the account for the end user.

• Maintain a deep understanding of client processes and policies.

• Reproduce customer issues and escalate product bugs.

• Provide excellent customer service to our customers.

• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.

• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and

requirements.

• Built rapport with customers through courteous and professional communications.

• Assisted customers with product-related questions, feedback, and complaints.

• Maximised customer satisfaction by resolving service issues promptly.

• Addressed customer service enquires quickly and accurately.

• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.

• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

• Input customer information, call notes and personal data onto internal database.

Ready to join immediately

Al Rashidiya 1

Ajman

054-***-****

Mehwishkhan94699

@gmail.com

Indian

Declaration - All information in this resume is true and correct to the best of my knowledge and belief. SKILLS:

• Process

optimization

• Customer needs

analysis

• Logistical planning

• Live chat support

• Interpersonal skills

• Active listening

• Professional

• Detail Oriented

• Self-motivated

• PowerPoint, Excel,

Word, and other

office tools

• Written

Communication

• Team leadership

• Public speaking

• Energetic work ethic

• Customer data

management

• Call Centre

experience

• Inventory control

• Report generation

• Multi-tasking

• Query resolution

• Problem-solving

• Product

organization

• Remote teamwork

• Telephone

enquiries

specialist

• Order fulfilment

• Analytical and

Critical Thinking

• Organization and

Time

Management

• Solution

development

• Planning and

coordination

EDUCATION:

2021

Dayanand Sagar Junior Business School, Bangalore, India Bachelor of Business Administration – HR

• Secured participation certificates in Bala Janaagraha mini civic fest.

• Secured participation certificate from kavacha foundation in 2016.

• Successfully completed advance level 3 with merit from ALL

• Secured INDIA GENERAL KNOWLEDGE EXAMINATION

certification from student’s development society of national handwriting and colouring contest 2015, appreciation certification from COLOROTHON for drawing competition.

• Certificates for being a part of ECO CLUB EVENT, Certificates for

"Sell it Hard" commerce dept. of DSI, Certificates from centre for innovation and leadership for interpersonal skills from DSI.

• Secured 2nd place in fire less cooking, secured 1st place in singing, 2nd place in fashion show and many more from DSI.

• Coursework in Advance level 2 with MERIT

2021

CIGMA DISCOVERY MEMORY CONQUER EXAMS Participation Secured 2nd place and received Certificate.

2018 All India General Knowledge Examination

GPA: 65.66

Received silver medal with Certificate.

Contact this candidate