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Customer Service Retail Sales

Location:
Russell, ON, Canada
Posted:
October 29, 2023

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Resume:

EDEWOR ENEMUADIA OGHENEBRUME

GENDER

Female

PROVINCE

Calgary

COUNTRY

Canada

ADDRESS

** ***** ***** **, *******, AB, T3G 5N8

MOBILE PHONE

403-***-****

EMAIL

ad0pf1@r.postjobfree.com

Summary of Achievements

Over 14 years of experience in Retail Sales/Marketing, Relationship management and supervisory roles with Sterling Bank PLC Nigeria:

•Outstanding performances as a relationship Manager/Officer.

•Award winning- Business manager in profitable Branch.

•Dedicated and Loyal to my Bank – Sterling Bank Plc for over 14 years

(including my National Youth Service Corp year)

•Good Communication, Excellent Interpersonal relationship, Dedicated, Adaptable, Self-motivated, Excellent Customer Service relationship.

•High achiever, Innovative, Practical, Hard Working.

•Outstanding team-builder and communicator.

•Goal oriented, people-centered, problem-solver.

•Dedicated and Loyal.

Identifying innovative approaches and improved solutions to business challenges both motivate and drive me.

Observation, consistent Learning, Collaboration, Commitment, striving for Excellence, Driven and Goal Oriented, Focus and determination are my foundation for success. My philosophy is that introducing fresh perspectives and new techniques allow businesses to evolve and grow. I Also aim to remain on the cutting-edge of advancements to Ensure continued growth and productivity.

Experience

Relationship Officer– Sterling Bank Plc 2009 to 2015

Key Responsibilities

•Liability Generation.

•New Customer Acquisition

•Customer Retention and Management

•Marketing/Sales of the bank’s products

•Credit assessment.

•Quality Risk asset creation

•Loan recovery and monitoring

•Relationship Management

•Booking of Investment/Advisory services

•Personal Banking for High Net worth Individuals.

Business Manager – Sterling Bank Plc 2016 to 2022

Leadership Roles/Achievements

•Branch Manager/ Team Lead

•Supervisory Roles.• Coaching of Relationship Managers

•Building a knowledgeable and productive team.

•Ensuring Branch consistent growth and profitability.

•Profitable branch from 2016 till date.

•Innovating new strategies for business growth and ensuring implementation.

•Award for the Best Branch Manager.

•Outlining of strategies for Business growth

•Identification of New Businesses

•Deposit Mobilization from High Net worth individuals

•Creation of Quality Risk Assets

•Growth and Management of Loan

•Balance Sheet Monitoring and Management

•Transfer of knowledge to Subordinates

•Create Direction for Relationship officers.

•Ensure Year on Year increased profitability

•Optimization of Profit.

•Cost Effectiveness/ Cost Management

•New Customer Acquisition

•Customer service and Customer Retention

•Employee Engagement

Retail Remedial Manager– Sterling Bank Plc 2022 Till Date

Leadership Roles/Achievements

Loan Monitoring

Loan Management

Loan Recovery

Recovery Agents Management

Staff Engagement For Non Performing Loans And Recommendation Of Remedial Actions

Loan Reclassification

Loan Restricturing/Reschedululing

Ensuring Reduction In Non Performing Loans Volume And Ratio

Ensuring Better Loan Management Behavior In Staff

Education & Certifications

•Professional in Project management (In View) – 2023

•Chattered Institute of Banking in Nigeria (Member) - 2019

•Nigerian Institute of Management (Chartered) – 2015

•Oracle Certification – OCA - 2009

•Oracle Certification – OCP - 2009

•University Of Benin – Bsc Zoology(Animal and Environmental Biology), Second Class Upper – 2008

•National Examination Council Certificate 2003 – NECO

Sterling Bank Trainings

•Introduction to Emotional Intelligence

•Basic credit course

•Intermediate credit course

•Anti-money laundering.2020/combating financing of terrorism.

•Operational risk management

•Information security awareness

•The Nigerian sustainable banking principles

•Customer due diligence

•Financial crimes

•Leadership

•Business Writing

•Email Etiquette

•Financial Development/Financial Inclusion

•Anti-money Laundering

•Code of professional conducts and ethics

•Understanding Working Capital

•Money Market e.t.c

Other Interest and Activities

Interior designing

Event-planning

Reading, Writing

Traveling, New experiences

Referees

Available on Request.



Contact this candidate