LUMEN, KHATTE T.

*** ***** ******

Brgy. Malamig

Mandaluyong City, 1550

Philippines

Mobile: 926-***-****/965-***-****

ad0pf0@r.postjobfree.com

OBJECTIVE: To contribute an important role in progress and development of the company bringing in qualitative and quantitative services. Interested and willing to learn more experiences and challenges.

EDUCATIONAL BACKGROUND

SCHOOL COURSE YEAR

Jose Rizal University BSHRM-CMGT 4th Year undergraduate

SEMINARS/TRAININGS ATTENDED

TITLE COMPANY YEAR

Japan and Korea 101 Jose Rizal University AUG. 08, 2013

Barista 101 Bo’s Coffee AUG. 02, 2013

Bar Exposure Seminar T.G.I.Friday’s AUG. 02, 2013

Barcode Tivoli Gardens SEP. 06, 2012

Hotel Exposure Seminar Holiday Inn AUG. 09, 2011

Thinknology Manila Grand Opera NOV. 22, 2012

Front Office, Housekeeping, Hotel and Casino Camayan JAN. 15, 2013

And F&B Operation Beach Resort Hotel

Educational Tour

Basic Training (SOLAS) Far East Maritime Foundation Inc. JUL. 21-29, 2014

Basic Korean Language Academia Language and OCT.04-NOV.23,

Review Center 2019

JOB EXPERIENCE

COMPANY POSITION YEAR

Goncha Phils. Barista DEC. 09, 2015-AUG. 06,2016

Job Description

Preparing and serving hot and cold drinks such as coffee, tea, and specialitbeverages.

Cleaning and sanitizing work areas, utensils and equipment

Cleaning service and seating areas.

Describing menu items and suggesting products to customers.

Servicing customers and taking orders.

Ordering, receiving and distributing stock supplies

Receiving and processing customer payments.

Ice Dream Inc. Team Member AUG. 22, 2016 – JUN. 2017

(Baskin Robbins Phils.) Shift Leader (promoted) JUN, 2017 – FEB. 12, 2019

Job Description

Provide direction and feedback to workers during shifts.

Schedule employee shifts and assign duties.

Manage time-off requests and handle last-minute absences.

Train and coach new employees.

Inspect equipment and communicate the need for repairs. or replacements to management

Check cash drawers and prepare bank deposits.

Ensure health and safety standards are followed.

Address customer and employee complaints.

Resolve conflicts between workers.

Foster and maintain a positive work environment.

Alorica Phils. Customer Service Rep. MAR. 28 – OCT. 02, 2019

Job Description

Answer incoming calls and work with customers to resolve questions

Give directions, and fix potential problems.

Document all the calls and create a case.

Foundever Travel Specialist (Chat support) JAN. 27, 2020 – Present

Job Description

Respond to customers in a live chat format using an online chat software system.

Send an email to customer and merchant.

Make an inbound call to merchant to verify details.

Make a hotel and car rental booking to client.

Processing payment of clients.

Granting the customer request for hotel and car rental reservation.

Documents customer interactions, and inputs tickets.

Sending of invoice to clients.

PERSONAL INFORMATION

Birth Date: December 30, 1994

Birth Place: Mandaluyong City

Gender: Female

Citizenship: Filipino

Height: 5’4”

Weight: 65 kg.

Civil Status: Married

Religion: Roman Catholic

REFERENCES:

To be furnished upon request.

APPLICANT’S SIGNATURE

Khatte T. Lumen

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