Administrative Assistant Customer Service
Resume:
Wendy Simpson
**********@*****.***
ADMINISTRATIVE SUPPORT
Dedicated Administrative Assistant with 10+ years of experience in leadership roles with strong communications and interpersonal skills; Looking for new opportunities to further grow into the role of an Administrative Assistant; Certified MS Office professional with the ability to manage multiple tasks with a high level of professionalism.
SKILLS
Customer Care Expert
People Management Skills
Multitasking in Hectic
Environment
Showing Empathy
Software Troubleshooting
Data Entry
Great Attention to Detail
EHR/EMR medical systems
Cerner Program
Medical Terminology
Excellent Communication
Active Listener
Excellent Time
Management
Customer Service Practices
Familiarity with company
products
Work under pressure Initiative and
self-motivation
Proven ability to manage conflict and escalated customer issues
EMPLOYMENT HISTORY
EAMC, May 2023-PRESENT
Compliance Coordinator-Opelika, AL
●Work in collaboration with and at the direction of the Compliance Officer to ensure the organization's internal controls, policies and procedures and practices conform to the regulatory and industry standards.
●Monitor reporting software and other components of FMC for adherence to guidelines and policies.
●Generate reports and directs concerns/issues to appropriate position for investigation and follow-up.
●Serve as vice chair of the compliance committee and leads associated work teams as assigned.
●Provides the day-to-day operations of the compliance program, working collaboratively with all members of the FMC team and ensuring the effectiveness of the components.
●Recommends new policies and procedures, as well as updates and revisions of current policies, for the general operation of the compliance program and its related activities to prevent illegal, unethical and improper conduct.
EAMC- Oct. 1999-May 2023
Supervisor Office Assistant-Opelika, AL
●Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
●Organized Employee paperwork and records.
●Maintained office records organized and supplies well-stocked for optimal team performance.
●Maintained daily operations of Kronos of 89 employees
●Created reports and other types of documentation, which often contained sensitive and confidential data ● Ordered office equipment and supplies after researching vendors and obtaining quotes.
●Delivered exceptional customer service through direct communication with clients and team members.
●Maintained project-related records, contracts and change orders.
Concentrix- 2019-2021
Product Support Specialist-Remote Position
●Tracked and managed internal and third-party application development or systems infrastructure change requests, including the related budgeting process.
●Assisted in onboarding and providing ongoing support with other team members to effectively and efficiently solve users’ issues provide ongoing support.
●Served as a liaison between the customer and the software development team to resolve issues.
●Developed and maintained product expertise and worked closely with other support and product team members to resolve user issues.
Sykes– 2017- 2019
Customer Service Representative- Remote Position ● Provided clients with details about the company’s products or services.
●Shared pieces of information like specifications, pricing, and available options.
●Responded to client inquiries; Assisted customers in comparing products and services and advised them about which options to go with.
●Listened to customer problems and suggested available solutions; In efforts to satisfy clients, I offered replacement items, refunds, or discounts on future purchases.
Apple Stores, 2015-2016
Technical Specialist-Remote Position
●Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
●Communicated clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
●Maintained detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
EDUCATION
Faulkner University, Montgomery, AL- Associate of Science (Dec. 2023)
Southern Union State Communique College, Opelika, AL-Associate of Occupational Technology: Cosmetologist (May 1997)
LICENSURES
Licensed Cosmetologist
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