Ebony Whitaker

*** ******* **.

Rocky Mount, NC *7801

252-***-****

ad0ped@r.postjobfree.com

Attentive, productive, and comfortable working in high pressure, fast-paced environments while promoting increased efficiency and productivity. Hardworking, high-performing, and highly motivated professional. Skilled with extensive years in customer service, production, and customer satisfaction. Seeking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.

PROFESSIONAL EXPERIENCE

Customer Service Associate

Jimmy Jazz/Snipes

May 2023 – Current

Greeted customers upon entry, promoted brands and sales, assisted customers with sizes and fittings, and operated POS register.

Responsible for purchases, receipts, refunds, online order transactions, credits, and any associated tender duties

Identified the needs of customers, made sell suggestions, and remained knowledgeable of products, sales, and services

Production Associate

McLane Company

July 2019 – February 2021

Responsible for the production, inspection, packaging, and shipping of products and associated items

Inspected quality of products and associated machinery in specified areas of warehouse for defects, breakages, and related issues and recorded appropriately

Followed proper protocols and safety procedures for production, machine operations, and coordinated inventory reports

Received, unloaded, and placed incoming inventory items appropriately from the truck to pallets and eventually to warehouse locations

Production Associate

QVC

September 2018 – November 2018

Scanned and labeled specific products, inspected quality of products and associated machinery in specified areas of warehouse for defects, breakages, and related issues and recorded appropriately

Followed proper protocols and safety procedures for production, machine operations, and coordinated inventory reports

Received, unloaded, and placed incoming inventory items appropriately from the truck to pallets and eventually to warehouse locations

Production Associate

Cheesecake Factory

January 2017 – May 2017

Responsible for the scaling and mixing of ingredients according to recipes and formulas for menu and specialty items

Followed proper cleaning and sanitation operations and procedures, presetting correct oven temperatures, and setting up industrial mixers and associated equipment

Completed regular equipment inspections, communicated effectively with associated departments, and coordinated with quality assurance to meet company specifications

Communicated effectively via phone and email channels to coordinate with associated departments for procedure updates and changes

EDUCATION

Garner High School

Diploma – 2005

PROFESSIONAL SKILLS

●Superior Customer Service

●Food Services

●Production

●Excellent Communication (Written & Verbal)

●Cross-training ability

●Interpersonal Skills

●Strong Written/Oral Communication

●Active Listening

●Critical Thinking

●Organization

●Time management

●Multitasking

●Microsoft Word/Excel/PowerPoint

●Problem-solving

●Conflict Resolution

*Professional References Available Upon Request*

Contact this candidate