THANDEKA GRACE

KUBHEKA

Eager to exercise the knowledge obtained from my experience in Customer care and gain more technical skills in a challenging work environment while contributing to meet deadlines, and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, but also thrive in individual projects. More than capable of leading a team and thrive working in high pressure and challenging working environments. Naturally possess excellent interpersonal communication and negotiation skills, manage work relationships well and can influence decisions. EXPERIENCE

MAY 2019 – OCTOBER 2019

HYGIENE REPRESENTATIVE - BIDVEST PRESTIGE (WATERFALL MALL – RUSTENBURG)

• Clean and supply designated facility areas.

• Perform various cleaning actions such as dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.

• Perform and track routine inspection.

• Perform and track maintenance activities.

• Notify management in case there is a need for repair and interventions.

• Make adjustments and perform minor repairs.

• Stock and maintain supply rooms.

• Cooperate with the rest of the staff.

• Follow all health and safety regulations.

MARCH 2019 – MAY 2019

SALES REPRESENTITIVE - SANLAM

• Be knowledgeable about the product.

• Identify prospective customers, lead generation and conversion.

• Contact new and existing customers to discuss needs.

• Emphasize the features of products to highlight how they solve customer problems.

• Answer questions about the products.

• Negotiate prices and terms and prepare sales agreements.

• Collaborate with colleagues in many different sectors.

• Maintain contact lists and follow up with customers to continue relationships. 2

MARCH 2019 – MARCH 2019

CUSTOMER SERVICE REPRESENTATIVE (VOLUNTEER) - CHOPPIES RUSTENBURG HYPER

• Assisting customers to the appropriate aisle or shelve to assist with purchasing decisions.

• Providing excellent customer service.

• Ensuring the store is clean, safe and ready for shoppers.

• Stock and replace products to avoid any damages.

• Keep shelves fully stocked with fresh products.

• Prepare store displays and ensure that products are accurately labeled. NOVEMBER 2015 – JANUARY 2016

WAITRESS - PANAROTTI’S RESTAURANT FOREST HILL CITY (CENTURION)

• Greet customers and present menus.

• Make suggestions based on their preferences.

• Take and serve food/drinks orders.

• Arrange table settings.

• Keep tables’ clean and tidy at all times.

• Check products for quality.

• Deliver bills and collect payments.

• Cooperate and communicate with all serving and kitchen staff.

• Adhere to all relevant health department rules/regulations and all customer service guidelines.

EDUCATION

2018

BACHELOR OF COMMERCE IN TRANSPORT ECONOMICS, NORTH WEST UNIVERSITY

2013

NATIONAL SENIOR CERTIFICATE (MATRIC), SOL PLAATJE SECONDARY SCHOOOL SKILLS AND ATTRIBUTES

• Excellent communication (written and verbal)

• Attentive

• Work well under pressure

• Planning and organizing

• Research and Presentation skills

• Self-motivated and team player

• Reliable

• Interpersonal skills

• Batho Pele Principles

• Collaborative

• Highly motivated and reliable

• Strong analytical and problem-solving skills

• Deadline driven

• Able to relate easily and effectively with

managers, clients and colleagues

• Adaptive

• Computer literate (proficient in Microsoft

Office)

3

• Administrative skills

• Telephone etiquette

• Understanding of legislative framework

governing the Public Service

• Data Capturing skills

• Understanding of legislative prescripts

• Willing to travel and work irregular hours

• Customer care

PERSONAL DETAILS

Address: b53 Beyers Naude Drive, Rustenburg 0300

Email: ad0pe0@r.postjobfree.com

Contact details: 081-***-****

Languages: Setswana, Sesotho, isiZulu, Afrikaans and English REFRENCES

• Mr O. H. Mokwena

North West University

Lecturer

018-***-****/018-***-****

• Mr P. Makiyi

Panarotti’s (Centurion)

Manager

061-***-****/012-***-****

• Mrs Matthews

Sol Plaatje Secondary School

Principal

018-***-****

• Mr T Phutieagae

SANLAM

Team Leader

076-***-****

• Mr T. M. Katane

Eskom

IT Service Engineer

071-***-****/ 014-***-****

Contact this candidate