Customer Service Representative
Resume:
NGUYEN THI MY NGUYET
Residence address: Unit ***, 2815 Pembina Highway Street
Winnpeg, MB, R3T 4Y8
Cell phone: (204) 230- 3407
Email: ****************@*****.***
HIGHLIGHT OF QUALIFICATIONS
Over 18 years of experience in customer services at Ho Chi Minh City Airport of Vietnam
Experienced with handling customer’s issues and complaints; training new staffs of customer interaction skills; making schedule of monthly operations for the team; implementing new services required by our customers
Build up and maintain good relationship with our valued customer airlines
Effectively work in team and be able to enhance team engagement
Be proficient in Microsoft Office
RELEVANT SKILLS
Teamwork skills:
Work cooperatively with others and be always work with a positive attitude that I believe can help a team to be more productive
Hard working and developing effective relationships with diverse personalities, especially in intercultural team
Being enthusiastic and eager to contribute to team success through hard work
Looking for ways to help coworkers and provide assistance
Listening to and considering, respecting the viewpoint of others Hospitality Skills:
Attention to detail: noticing all the small details that may affect a customer's satisfaction, then try to do everything possible to meet their needs and improve their experience
Multi-tasking: be able to treat each customer as if they were my first priority when large groups of customers come at the same time
Clearly and professionally communicating with customers, so I’m able to quickly understand their needs, often even before they have asked
Patience: positively listening and carefully considering to deal with customer’s issues and complaints
Respecting customers’boundaries and maintaining an appropriate emotional distance from them
Initiative in work: be able to anticipate what might need doing later instead of waiting to be told to do something
EDUCATION/PROFESSIONAL DEVELOPMENT
Hospitality Management
Diploma
Manitoba Institute of
Trades and Technology
Present
Bachelor of Science -
Business Administration
And Management.
HoChiMinh University of Foreign
Languages & Information
Technology
2011 - 2014
EMPLOYMENT EXPERIENCE
Customer Service Representative: Sai Gon Ground Services JSC. Oct2004 – Jun2023
● Provided ground services (welcoming, check in, boarding) to 25 valued customer airlines: United Airlines, Emirates Airline, Turkish Airlines, Asiana Airlines, All Nippon Airways, etc
● Created schedules and assigned tasks to team members
● Trained, supervised and motivated staffs to adhere to strong customer service standards.
● Solved customers’ issues and complaints and supported them to finish their flight formalities
● Built up and maintained good relationship, effective communication among team members
Prep Cook and Server: Pho Kim Tuong Restaurant
Jul2023 – Present
Prep Cook:
● Setting up workstations with all needed ingredients and cooking equipment.
● Preparing ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
● Cooking food in various utensils
● Ensure great presentation by dressing dishes before they are served
● Check quality of ingredients
● Monitor stock and place orders when there are shortages Server:
● Greeting and welcoming guests upon arrival at the restaurant
● Ensuring the tables are clean and tidy when guests arrive
● Seating guests, presenting menus, serving food and beverages
● Accurately deliver food to guests, making sure that what comes out of the kitchen is correct and appealing before taking to it to that table
● Periodically check in with guests to make sure everything is going well with their meals and responding to additional request as needed TIME AVAILABILITY
● Weekdays: from 04:00 pm to 10:00 pm
● Weekends: 10:00 am – 06:00 pm
REFERENCES AVAILABLE UPON REQUEST
● Nguyen Van Thao (Ms.), Manager of Customer Service Department, SaiGon Ground Services JSC., VietNam:
Cellphone: +84-908-***-***
Email: ******@****.**
Contact this candidate