JANICE ACKERMAN

* ******** **. **** *********, NY 11731

ad0pck@r.postjobfree.com

917-***-****

QUALIFICATIONS SUMMARY

Account Management and Sales professional experienced working in fast-paced environments demanding strong administrative, organizational, technical and interpersonal skills. Trustworthy, ethical, and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects and able to multi-task effectively. Goal-oriented self-starter with proven success as a motivator and a team builder. Intuitive by nature with a strong business and operations background. Solid history of providing valuable contributions throughout organizations.

Capabilities include:

• Customer Service & Relations

• Account Management & Sales

• Contract Negotiation

• Project Management

• New Business Development

• Client Partnerships

• Education Product Presentations

• CRM Database Software

• Research & Proposal Writing

EXPERIENCE HIGHLIGHTS

Account Management

• Communicated with decision makers to assess account needs and then develop and deliver customized strategic solutions for the unique business needs of top spending accounts

• Cultivated new business accounts and expanded existing 500 accounts via targeted out reach programs to include: face to face meetings, cold calling, direct mail, email and social media campaigns

• Negotiated complex contracts and multichannel media agreements with key stakeholders including: principals, high level executives, purchasing and procurement teams

• Utilized CRM database to track activity and manage business cycles and sales pipeline, and worked with marketing team to help create, deploy and measure client emails, electronic collateral and events

• Trained new account management team members on systems, processes and growth opportunities

• Met and exceeded monthly sales targets with an average of $100,000 in sales per month

Administrative

• Oversaw all operations of NYC office including: accounting, vendor relations, payroll and insurance contracts

• Troubleshooting required extensive contact with key personnel in Administration, Sales and Finance

• Identified and resolved issues concerning payment, revenue reconciliation and invoicing

• Accurately maintained all company records including sales figures, purchase orders, check receipts

• Developed and implemented a mentor program for new hires

• Researched and wrote client proposals and oversaw publication of a monthly newsletter

Customer Service & Client Relations

• Provided excellent customer service and direction to support and help grow client relationships in the US, Canada, Mexico & South America territories

• Arranged and created powerpoint presentations for client meetings with 10 - 50 attendees

• Maintained and encouraged customer loyalty through courteous and efficient service and conflict resolution

EMPLOYMENT HISTORY

Callisto Media, New York, NY - Art Producer, 2019 - 2022 Plainpicture, Inc., New York, NY - Senior Account Manager, 2016 - 2019

Arcangel Images, New York, NY - Account Manager, 2012 - 2016

Bank of America, New York, NY - Art Producer, 2010 - 2012

Barnes & Noble, New York, NY - Senior Media Buyer, 2002 - 2009

EDUCATION

ST. LAWRENCE UNIVERSITY, CANTON, NY. Bachelor of Fine Arts. English Literature Minor. GPA 3.6

ST. LAWRENCE UNIVERSITY LONDON PROGRAM. Concentration of English Literature and Creative Writing courses.

SKILLS: Microsoft Office Suite, Google Docs, Adobe Creative Suite, Salesforce CRM, Citrix Workplace

COMMUNITY SERVICE: New York City School Volunteer Program, Tutor, NewYorkCares.org

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