Leslie R. Santiago

*** ******* *** ****

Mount Holly, NC 28120

ad0pcb@r.postjobfree.com

704-***-**** (Mobile)

Senior Compliance Manager

An insightful professional with over 17 years of corporate experience, finding unique compliance solutions for each discipline and location, in IT, healthcare IT, financial, retail, life sciences, and public sector staffing. Expertise in regulatory compliance and successful performance history in developing, implementing, training, and administering compliance programs. Experience with auditing in all areas, including finance, HR & benefits, as well as SOC and SOX compliance. Direct report to stakeholders and companywide compliance consultant for all departments, clients, employees, and third-party resources. In search of an opportunity where my experience and skillsets can mitigate risk exposure and contribute to the succession of the company’s highest goals.

Professional Experience

GEAR PARTNERS (Charlotte, NC)

Sr. Compliance & Implementation Manager (Remote) – 12/2022 to Present

Managing business registrations, tax accounts, and licenses.

Overseeing compliance operations.

Leading implementation projects and customizations for ATS, back office, onboarding, and automation platforms.

Developing process documents for internal team and client user support guidance.

Managing the company’s liability insurance and Worker’s Compensation policies.

EXPERIS (the division of ManpowerGroup associated with the acquisition of ettain group in 2021)

Sr. Compliance Manager II (Remote) – 10/2022 to 12/2022

Lead role in back-office knowledge transfer during acquisition (Manpower & 18 entities with ettain).

Integrated existing compliances programs from ettain and Manpower for a unified Experis program.

Managed the company’s diversity program.

Reconciled and managed entity registrations and tax accounts for all acquired companies.

Facilitated seamless ATS and HRIS transitions.

Developed company contracts and processes while consolidating business practices.

ETTAIN GROUP (Charlotte, NC)

Sr. Compliance Manager (Remote) – 10/2019 to 10/2022

Developed the company’s first formal compliance program.

Created the company’s first diversity program and implemented tracking methodology (Work Authorizations).

Lead role in acquisitions for a total of 18 entities under new ownership.

Maintained GSA contracting requirements for acquired entities.

Responded to prospective client RFP/RFI requests.

Managed company Compliance Hotline as primary point of contact (Privacy Laws).

Negotiated and managed all client, third party and vendor contracts companywide (Legal).

Created negotiation and training tools for sales to maintain consistent term proposals.

Managed all client/MSP VMS system registrations and user administration.

Led audit efforts and developed controls to ensure SOC 1 compliance.

Built out IS and security controls to ensure SOX compliance.

Directly managed all company tax accounts and reconciliations.

Compliance contact across all company departments, employees, clients, and third-party resources.

Compliance Manager – 12/2015 to 10/2019

Developed first client onboarding process and performed regular audits to ensure compliance.

Registered all new business locations with the Secretary of State and tax agencies.

Created custom processes for HR, onboarding team, and payroll for location mandate compliance.

Maintained and oversaw all client audits (financial, documentation, screening, & otherwise).

Managed company’s liability and Worker’s Compensation policies.

Administrated all screening vendor accounts companywide.

Conducted engagement eligibility evaluations to determine compliance with client requirements.

Collaborated with counsel for case management and appeals to litigations.

Primary consultation resource for newly developed HR department.

Performed as demo client for new time & expense and onboarding platform (now Bullhorn BBO).

Created user guides for new system implementations (EmployDrive & eRecruit).

Built out the first contract repository with system to ensure access and timely renewals of contracts.

HR & Payroll Compliance Manager & Facility Security Officer (FSO) – 2/2006 to 12/2015

Served as company’s Facility Security Officer (FSO).

Managed security clearance responsibilities and ensured inspection compliance.

Created processes and trained new internal resources for onboarding and payroll.

Trained all new roles to transition responsibilities and build out departments.

Processed payroll for all internal and external employees (hourly, salary, commissions, per diem through ADP).

Performed quarterly and year-end tax reconciliations.

Investigated company HR/compliance concerns and developed corrective action plans.

Mitigation in employee relations matters.

Performed all internal and external onboarding, then developed process for new roles prior to hire.

Collaborated with brokers to renew benefits while managing and administering all company benefit plans.

Consulted with outside legal counsel for high level risk mitigation.

Created the company’s first handbook (Human Resources).

Reported EEO and OSHA reporting for company.

Prepared annual 401k reports.

CIRRUS MEDICAL STAFFING (Charlotte, NC)

Lead Onboarding Specialist - 7/2003 to 2/2006

Lead role in succession of the first medical staffing agency to obtain JCAHO certification in NC.

Managed Onboarding Team.

Assisted HR with payroll processing (ADP) and benefits administration.

Credentialed, screened, and onboarded traveling medical professionals.

Tracked certifications and licenses to proactively prevent expiration during assignment.

Education & Honors

THE EMPLOYER’S ASSOCIATION (Charlotte, NC)

Certification in Employment Law (2012)

THE UNIVERSITY OF NORTH CAROINA IN CHARLOTTE (UNCC)

M.A. in Applied Ethics & Philosophy (May 2007)

M.A. in Liberal Studies (May 2006)

Graduate Certificate in Applied Ethics (August 2004)

Graduate Assistantships in Philosophy with a focus in Healthcare Law & Ethics (2003-2007)

B.A. (double major) Philosophy & Psychology (May 2002)

Cum Laude designation in Philosophy (2002)

Chick-fil-a Scholarship recipient in Philosophy (2001)

Skills

Microsoft Excel, Word, PowerPoint, Outlook, SharePoint

Policy, procedure, & program development

Devoted & ethical compliance professional.

ADP, Paycom, EmployDrive, & Ultipro payroll

Administrator for over 15 VMS systems & 50 client accounts

Meticulous & solutions focused

DocuSign, Adobe Pro, & Google functionality

Compliance consulting for all points of contact

Create problem-solving in process management

QuickBooks & Concur processing

Location based regulatory management

Initiative-taking worker, driven to contribute to collective goals

Experienced user with Visio & Jira

Successful delivery of managed projects.

Client-driven for quality service delivery

Vast knowledge & experience with regulations associated with the IRS, DOL, DOR, USCIS, FLSA, ACA, ERISA, EEOC, EBSA, OSHA, FCRA, SEC, OFAC, OIG, FACIS, GSA, HIPAA, JCAHO, NIST, ISO, SOX & SOC 1.

Professional References

If you would like to reach out to any of the contacts listed below, please let me know so that I can give them a courtesy notice to expect your call. Thank you.

Brian Deblitz - Founder, and former CFO of ettain group (direct report)

Scott Forester - Former CFO of ettain group (direct report)

Christina Thomas - Founder, and former Managing Partner of Gear Partners (direct report)

Craig Hopewell - Legal Counsel for Experis (co-worker)

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