Erin Moody

Munford, TN ***** 901-***-**** ad0pbz@r.postjobfree.com

Customer Care / Management

Vast array of knowledge that I have gained over the course of the last 27+ years. Diverse and progressive retail management experience, particularly in determining customer needs, resulting in customer satisfaction. Proven track record of excellent organizational skills. Taking pride in making sure that the customers’ needs always come first. Professional Experience

Verizon Wireless 05/2022 – 08/2023

WAH Customer Service/Care Representative

• Remote Call Center Agent.

• Handle In-Bound Customer Calls.

• Assist with Customer Billing & Payments.

• Assist Customers with Device Upgrades.

• Assist Customers with Plan & Feature Changes.

• Assist with New Device Activations & Troubleshooting. Aspira/RA Outdoors 03/2022 – 05/2022

WAH Customer Service Representative

• Remote Call center Agent.

• Handling in bound calls.

• Scheduling Customer Reservations.

Child Care Provider 07/2020 – 12/2021

• Provided Full time childcare.

Munford Tire, Munford, TN 08/2020 – 12/2020

Customer Service Representative

• Daily Operations.

• Customer Service / Sales.

Tennessee Department of Correction, Henning, TN 07/2019 – 07/2020 West Tennessee State Penitentiary

Correctional Officer

• Working in a Maximum Segregation Unit.

• Overseeing Multiple Inmates in the Unit.

• Operating following Rules & Regulations.

• Using Full Restraints when moving Inmates (Cuffs & Leg Irons). Bennett Roofing & Restoration 10/2018 – 06/2019

Administrative Assistant

• Daily Company Operations

• Customer Service.

• Maintain & Organize Contracts & Files.

• Data Entry & Reports (Weekly & Monthly).

• Handle Personal Files.

• Weekly Payroll.

Watson’s Appliance Service & Sales, Munford, TN 06/2018 – 10/2018 Customer Service Sales Representative

• Customer Service.

• Sales.

• Handling & Scheduling Service Calls for multiple Technicians.

• Placing Parts Orders.

• Inventory & receiving.

Erin Moody ad0pbz@r.postjobfree.com Page 2

C2 Communications/Crossroads Hospice, Memphis, TN 09/2017 – 04/2018 Community Support Liaison

• Patient Support and Care.

• Answering Calls in a Call Center Setting.

• Data Entry & Reports.

Tennessee Title Loans, Inc., Covington, TN 07/2016 – 03/2017 Customer Service Sales Representative

• Daily Branch Operations.

• Writing new Payday and Title Loans.

• Organizing Customer Files.

• Data Entry.

• Cash Reconciliation.

Sally Beauty Holdings, Millington, TN 11/2013 – 07/2016 Store Manager

• Daily Store Operations.

• Customer Service and Cash Reconciliation.

• Managing and overseeing Team Members.

• Merchandising and Inventory Control.

Tipton County Board of Education, Covington, TN 09/2013 – 07/2016 Substitute Teacher

• Fill in for Teachers on an as needed basis.

• Overseeing and helping Children Grades k-12.

• Following the Policies and Guidelines.

• Following the Lesson Plans per the Teachers.

The Sleep Center, Munford, TN 01/2010 – 04/2011

Scheduling Coordinator / Customer Service

• Scheduling Patients Appointments.

• Handling New Referrals.

• Insurance Verifications.

• Data Entry.

Wal – Mart Pharmacy, Covington, TN 04/2008 – 03/2010 Certified Pharmacy Technician

• Entering and Filling Prescriptions.

• Taking Care of Patients.

• Handling Dr. Phone Calls.

• Customer Service \ Sales.

Additional Experience

Walgreen’s, Covington, TN Certified Pharmacy Technician Friedman’s Jewelers, Covington, TN Assistant Manager Radio Shack, Covington, TN Assistant Manager

Education / Certifications

PTCB, Pharmacy Technician Certification Board, Memphis, TN 2006 GED, General Education Development, Covington, TN 1998 Adult First Aid/CPR/AED Certificate, Tullahoma, TN 2019 Basic Correctional Training Academy, Tullahoma, TN 2019 NOVA Intermediate Course, Tullahoma, TN 2019

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