Customer Service Representative
Resume:
Christiana James
Customer Service Representative
Matteson, IL 60443
**************@*****.***
A fresh and enthusiastic Customer Service Rep seeking a full time position with a reputed Organization where I can apply my skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Benefits Customer Service Representative
Aon - Remote
August 2022 to February 2023
Handled inbound and outbound calls assisted employees regarding health insurance benefits and plan changes. Enroll employees with carriers.
Customer Service Representative/Sales Associate
American Water - Remote
February 2022 to July 2022
Handled inbound and outbound calls assisted customers with starting and transferring gas and electricity services. Answer an average of 50 to 60 calls per day. Addressed and resolved customer product complaints emphatically and professionally. Sold warranty products to qualified customers. Seasonal Call Center Representative
Harte-Hanks, Inc - Remote
February 2021 to January 2022
Properly answered inbound calls in the queues to improve call flow. Made calls to clients to set up appointments or confirm appointments. Entered new customer information into the system and updated existing customer information. Routed calls to appropriate person. Office Assistant
T&Jr Catering - Monee, IL
November 2017 to September 2020
Upheld office schedule to ensure day-to-day business needs were met. Provided exceptional customer service by appropriately answering customers concerns, forwarding messages and confirming orders as necessary.
Maintained organization inventory by checking stock to determine supply levels, expedited orders and delivered materials to work stations in a timely manner. Licensed Benefit Advisor
GoHealth - Chicago, IL
September 2014 to August 2016
Responsibilities
Assisted customers with their queries and problems by phone and email. Helped customers daily enrolling them into the the qualified health plans Accomplishments
Achieved and exceed key goals for sales goals each week Skills Used
Reliable
Understand new concepts easily-Quick learner
Ability to handle stress
Problem Solving
Certified Nursing Assistant
Home Life Health
May 2014 to December 2014
1. Responsibilities included monitoring dementia residents, monitoring vital signs including temperature, pulse, respiration and blood pressure, ADL, and turning bed ridden residents to prevent bedsores. Caregiver
Home Visit Health
January 2013 to February 2014
1. Responsibilities included taking care of resident personal hygiene, including bath/bed baths, personal care, preparing/ setting up meals, feeding, making beds and observing resident. Bookkeeper
London Towne Houses - London
August 2011 to March 2012
1. Responsibilities included general clerical duties, filing, retrieving documents, records and reports. Conducted book keeping assignments, processed rent payments, answered calls with multi lines and transferred to the appropriate staff member.
Office Assistant
Royal Home Health
September 2010 to March 2011
Responsibilities included processing payroll threw quick books, filing, assigning employees to appropriate clients and light marketing.
1.
Event Planner
Merry Green Promotions
June 2010 to November 2010
1. Responsibilities included event planning, receiving and distributed messages from telephone/email. Clerical duties which consisted of typing, filing, screening phone calls, attending events and setting up travel bookings
Teller Supervisor
TCF Bank
October 2007 to November 2009
1. Responsibilities included assisting customers with funds availability questions. Supervised 2 to 4 tellers per shift. Highly skilled in receiving and processing all banking transactions including verifying transactions.
Education
CNA
Excelsior Healthcare - Chicago Heights, IL
2014 to 2014
High school diploma in PCT/Nursing Assistant
Illinois School of Health Careers
July 2009 to January 2010
High school diploma in Cosmetology
Capri Beauty College
July 2005 to September 2006
Diploma
Rich South High School
2001 to 2005
Skills
• Customer Service
• Data Entry
• Call Center
• Medical Terminology
• Event Planning
• Caregiving
• Microsoft Office
• Time management
• Sales
• Typing
• QuickBooks
• Medical office experience
• Computer skills
• Phone etiquette
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Outlook
• Microsoft Word
• Salesforce
• Communication skills
Additional Information
Skills
• Customer Service -Medical Terminology
• Ms Word/Excel/Outlook -Proficient in Safety Procedures
• Medical Recording/Charting -Vital Signs and Monitoring
• Activities Of Daily Living (ADL) -Quality Patient Care & Safety
• Willing to learn new skills
• Excel
• PowerPoint
• Word
• Outlook
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