Christiana James

Customer Service Representative

Matteson, IL 60443

ad0pbu@r.postjobfree.com

+1-708-***-****

A fresh and enthusiastic Customer Service Rep seeking a full time position with a reputed Organization where I can apply my skills.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Benefits Customer Service Representative

Aon - Remote

August 2022 to February 2023

Handled inbound and outbound calls assisted employees regarding health insurance benefits and plan changes. Enroll employees with carriers.

Customer Service Representative/Sales Associate

American Water - Remote

February 2022 to July 2022

Handled inbound and outbound calls assisted customers with starting and transferring gas and electricity services. Answer an average of 50 to 60 calls per day. Addressed and resolved customer product complaints emphatically and professionally. Sold warranty products to qualified customers. Seasonal Call Center Representative

Harte-Hanks, Inc - Remote

February 2021 to January 2022

Properly answered inbound calls in the queues to improve call flow. Made calls to clients to set up appointments or confirm appointments. Entered new customer information into the system and updated existing customer information. Routed calls to appropriate person. Office Assistant

T&Jr Catering - Monee, IL

November 2017 to September 2020

Upheld office schedule to ensure day-to-day business needs were met. Provided exceptional customer service by appropriately answering customers concerns, forwarding messages and confirming orders as necessary.

Maintained organization inventory by checking stock to determine supply levels, expedited orders and delivered materials to work stations in a timely manner. Licensed Benefit Advisor

GoHealth - Chicago, IL

September 2014 to August 2016

Responsibilities

Assisted customers with their queries and problems by phone and email. Helped customers daily enrolling them into the the qualified health plans Accomplishments

Achieved and exceed key goals for sales goals each week Skills Used

Reliable

Understand new concepts easily-Quick learner

Ability to handle stress

Problem Solving

Certified Nursing Assistant

Home Life Health

May 2014 to December 2014

1. Responsibilities included monitoring dementia residents, monitoring vital signs including temperature, pulse, respiration and blood pressure, ADL, and turning bed ridden residents to prevent bedsores. Caregiver

Home Visit Health

January 2013 to February 2014

1. Responsibilities included taking care of resident personal hygiene, including bath/bed baths, personal care, preparing/ setting up meals, feeding, making beds and observing resident. Bookkeeper

London Towne Houses - London

August 2011 to March 2012

1. Responsibilities included general clerical duties, filing, retrieving documents, records and reports. Conducted book keeping assignments, processed rent payments, answered calls with multi lines and transferred to the appropriate staff member.

Office Assistant

Royal Home Health

September 2010 to March 2011

Responsibilities included processing payroll threw quick books, filing, assigning employees to appropriate clients and light marketing.

1.

Event Planner

Merry Green Promotions

June 2010 to November 2010

1. Responsibilities included event planning, receiving and distributed messages from telephone/email. Clerical duties which consisted of typing, filing, screening phone calls, attending events and setting up travel bookings

Teller Supervisor

TCF Bank

October 2007 to November 2009

1. Responsibilities included assisting customers with funds availability questions. Supervised 2 to 4 tellers per shift. Highly skilled in receiving and processing all banking transactions including verifying transactions.

Education

CNA

Excelsior Healthcare - Chicago Heights, IL

2014 to 2014

High school diploma in PCT/Nursing Assistant

Illinois School of Health Careers

July 2009 to January 2010

High school diploma in Cosmetology

Capri Beauty College

July 2005 to September 2006

Diploma

Rich South High School

2001 to 2005

Skills

• Customer Service

• Data Entry

• Call Center

• Medical Terminology

• Event Planning

• Caregiving

• Microsoft Office

• Time management

• Sales

• Typing

• QuickBooks

• Medical office experience

• Computer skills

• Phone etiquette

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Outlook

• Microsoft Word

• Salesforce

• Communication skills

Additional Information

Skills

• Customer Service -Medical Terminology

• Ms Word/Excel/Outlook -Proficient in Safety Procedures

• Medical Recording/Charting -Vital Signs and Monitoring

• Activities Of Daily Living (ADL) -Quality Patient Care & Safety

• Willing to learn new skills

• Excel

• PowerPoint

• Word

• Outlook

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