Contact

** ******* **, *********, ** *****

850-***-**** (Mobile)

ad0pb2@r.postjobfree.com

www.linkedin.com/in/jonathon-

harris-37920472 (LinkedIn)

cc.healthmarkets.com/jharris

(Other)

Top Skills

Team Leadership

Team Building

Team Management

Languages

English (Native or Bilingual)

Japanese (Elementary)

Sign Languages (Limited Working)

Latin (Elementary)

Certifications

Pennsylvania health, life, and

accident license

Mississippi Health, Accident and Life

insurance license

South Carolina life and health

license

Florida resident 2-15 health, life, and

variable annuity

Arizona

health, life, and accident license

Honors-Awards

Employee of the month

Employee of the month

Jonathon Harris

Licensed life and health broker

Pensacola, Florida, United States

Summary

I have always allowed for continual growth. To utilize my experience and training to promote the company's objectives. I have excelled within my roles, going above and beyond to support peers and team. I have driven performance to the top and consistently maintained a number one ranking amongst other team leaders in my current position. I have exceeded project goals, and built the trust and loyalty of my employees. I have driven all my teams to a acheive a consistent high rate of sales on our inbound project. I work with people on a regular basis, and work at home requires a high level of communication amongst various different media. I am experienced in various areas of business, and different volumes. I have attained the privileged award of becoming employee of the month within my current project twice over the past year. In my experience my performance was has always exceeded targets and projections.

I am a positive and outgoing individual with a wide variety of interests and hobbies, from playing with programming in linux ubuntu, to crocheting and knitting. I am my own auto mechanic whether it be for my car or my boat, I always enjoy learning new skills, participating in competitions and watching my teams and myself grow. I am always up for new and more difficult challenges and have always thrived in a high volume, fast-paced technical or customer service oriented environment.

I am always rewarded with the positive feedback I receive from my peers and my agents.

Experience

All Things Insurance Group

Independent life and health insurance broker

July 2023 - Present (4 months)

Remote

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independent life and health insurance broker. Medicare, health, life, indemnity QuoteManage

Insurance Broker - medicare

July 2020 - May 2023 (2 years 11 months)

United States

Sales agent for QuoteManage, medicare enrollments. Product sales including ancillary (dental, vision, indemnity, critical illness), Medicare advantage, medicare supplement, and PDP brokering multiple carriers

Consistently meets enrollment goals and top 5 in closing. creation and implementation of HIPAA compliant Medicaid retrieval tool and search process.

BroadPath Healthcare Solutions

10 months

Medicare Sales and Serv

October 2019 - May 2020 (8 months)

Work at home/Pensacola

Medicare Advantage Sales for counties in washington and Oregon. Procifient in Facets, Excel, Avaya phone systems

Enrollment portal, Salesforce, Script Adherence, and KPI's performance Supervisor of Licensing and Coordination

August 2019 - October 2019 (3 months)

Work at home/ Pensacola

Candidate Pipeline management - ensuring new recruits and new hires are performing pre work certification and licensure courses. Roster Management - creation and submission to clients of rosters for all projects and accounts ramping up.

Salesforce database - ensuring all licenses and candidate licensure information is up to date, correct and input into system. Candidate mentoring - ensuring candidates hired have a point of contact for communications and for advice/ direction on where to go as start dates approach.

BroadPath Healthcare Solutions

Senior Operations Supervisor

August 2018 - June 2019 (11 months)

WAH

Coaching and uptraining of all direct reports.

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Consistent team performance as #1 team week over week. ensuring KPI's are met by team and individual reports. Management of schedule adherence, timesheet corrections, disciplinary action, terminations

Sales management - created and implemented sales processes for account to ensure proper recording and tracking.

Salesforce reporting and management - create and maintain sales and agent reports for project.

HealthMarkets

Health Markets Independent Broker representative

April 2018 - August 2018 (5 months)

Pensacola, Florida Area

I am a native of the southeast, I have grown up with strong ties to our community and the communities I have been a part of. I am proud to represent HealthMarkets Insurance Agency in the panhandle of Florida, south Alabama, and Louisiana. We are focused on serving the medicare, disability, life, health, retirement and long-term care insurance needs of small businesses, families and individuals. I personally meet with my clients to understand their needs and provide objective guidance and cost effective solutions. I look forward to providing professional insurance services to my home area for many years to come. Please contact me today for a free consultation. Pride Life Insurance, LLC

Director of Operations and Marketing

August 2017 - April 2018 (9 months)

Baton Rouge, Louisiana Area

Social Media Marketing Director handling 10+ accounts daily. . Tracking of posts and marketing, bulk emails, hiring of independent contractors.

Training of new team members for outbound and inbound call campaigns. Basic phone and computer programming at ACD server, upkeep and maintainance of local network and computers.

Director of Life insurance product launch and marketing at national scale. Coaching and development of staff.

Enrollment of new and existing clients in Health Insurance, dental insurance, and dental with vision rider.

Creation of marketing strategy and business analysis. Page 3 of 5

Analyzing online traffic patterns and conversions, directing call and social media campaigns to promote current products, and to advertise upcoming products and events.

Life, Accident, and Health Licensed in Mississippi, Alabama, and Louisiana. SYNNEX Concentrix Corp

Work at Home Team Manager

August 2015 - August 2017 (2 years 1 month)

Pensacola, Florida Area

Responsibilities: Day to day operations and leadership of 12-54 person team of support advisors. Front line reports including handle time, customer satisfaction, tool usage, call handling reports, and many other service level metrics that affected financials and client contract. Monitor and scoring of calls using apple model, and coaching to promote the best customer experience. Troubleshooting advisor systems. Implementation of appropriate disciplinary action. Coaching and development of all direct reports. Managing timekeeping, schedule adherence, and timecard correction and approval for all direct reports. Team meetings and completing of up-training of front line agents Implementing and piloting team practices for best customer experience, and retaining of advisors. Team engagement activities and projects in a virtual environment. Training of new team leaders, and new hire advisors. Interviewing of potential new hires,

Convergys

Team Leader Operations

October 2013 - August 2015 (1 year 11 months)

Work at Home

Responsible for: Day to day operations and leadership of a 11-24 person team of telecommunications agents. Front line metric management in a high paced call center environment managed through home office. Multiple data reports including sales, handle time, credits per call, tool usage requirements, client escalated accounts, and many other service level metrics that affected financials and client contract. Monitoring and grading of agent calls on a weekly basis for consistent quality measures. Handling of manager requests and escalated calls. System testing of program upgrades and tool enhancements. Implementation of appropriate disciplinary action. Coaching and development of all direct reports. Managing timekeeping, schedule adherence, and timecard correction and approval for all direct reports. Team meetings and completing of up-training of front line agents Company certified in leadership and coaching model.

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PartnerSolve LLC

Billing analyst / Exceptions specialist

June 2013 - September 2013 (4 months)

Chicago, IL

Inbound/outbound calls regarding billing, and dispute resolution for client customers, skip tracing to find and identify current customer location and contact information for collections purposes, researching consumer accounts and identifying solutions to disputes, responsible for high customer service and agent accountability, informing customers of balances (current and past due through analysis of invoiced accounts), back-billing charges, collections, and taking payments. Responsible for maintenance and upkeep of master log file for major database used across multiple applications. Education

Western Governors University

Bachelor of Science - BS, Accounting and Finance · (2017 - 2020) Pensacola State College

n/a, Psychology · (2007 - 2008)

Booker T. Washington High School

General Diploma, General Studies · (2002 - 2006)

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Contact this candidate