Customer Service Office Operations

LENORA FAULKNER

Donalda, Alberta

403-***-**** ***********@*******.***

PROFESSIONAL SUMMARY

Compassionate caring attitude treating all with dignity and respect. I am a very proactive, hardworking individual in fast paced work areas. Well focused and disciplined with a professional and a resourceful approach.

Kind and attentive and I have 20 plus years of Customer Service along with many other skills I have developed throughout my working life.

Bringing exceptional follow-through and communication skills. Ready to apply 20 years plus experience to a challenging new position.

I am a diligent professional with unprecedented listening and troubleshooting skills. Comfortable working independently or as part of small team. Looking for employment that enhances my many years of experience in the Customer Service industry.

Bringing superior organization and team working skills. Eager to pursue new professional challenge where experience and abilities can contribute to business success.

I am Enthusiastic and eager to contribute to team success through hard work, attention to detail with excellent organizational skills. Motivated to learn, grow and excel in your industry.

SKILLS

Data Collection

Appointment Setting

Customer Relations

Problem resolution

Relationship development

MS Office

Process improvement

Project organization

Operational improvement

Team management

WORK HHISTORY

Film Industry- Background Casting Assistant

Classic Casting – Airdrie and surrounds areas

July 2021 – May 2023

Customers relations

Data input

Secretary services

Organizational skills

Worked well under pressure

Worked as a team

Field Representative

ATCO Electric - Three Hills, Alberta 06/2014 - 08/2016

Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Connected with customers to assess satisfaction and resolve service issues.

Completed paperwork in full, on time and with high accuracy.

Submitted reports to senior management to aid in business decision-making and planning.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Followed up on sales orders through intake of orders, manufacturing of product and shipment and delivery.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Educated customers about billing, payment processing and support policies and procedures.

Investigated and resolved customer inquiries and complaints quickly.

Investigated and resolved accounting, service and delivery concerns.

Field Representative

ATCO Electric - Forestburg, Alberta 06/2008 - 06/2014

Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Connected with customers to assess satisfaction and resolve service issues.

Trained team members in successful strategies to meet operational and sales targets.

Completed paperwork in full, on time and with high accuracy.

Submitted reports to senior management to aid in business decision-making and planning.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Managed inventory, placed orders and handled payment for office supplies.

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Answered incoming calls, processed requests and relayed messages to appropriate personnel.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Warehouse Worker

ATCO Power - Forestburg, Alberta 06/2006 - 06/2008

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Loaded, unloaded and moved material to and from storage and production areas.

Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.

Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

Kept warehouse stations and equipment in good working order in line with OSHA requirements.

Operated company vehicles and heavy equipment with focus on safety and risk management.

Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.

Checked packages and merchandise for damage and quickly notified vendors to request replacements.

Used forklifts and pallet jacks to relocate products.

Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Updated daily logs with regular shift activities and incident details.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Wrapped pallets in shrink wrap prior to loading.

Maintained accurate inventory records to provide data for use in audits and completion of order requests

Recorded information, shortages and discrepancies to keep records current and accurate.

Transferred inventory to and from target destinations using forklifts and other transportation vehicles.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Identified inadequate materials and faulty equipment and brought to supervisors' attention.

Janitor

ATCO Power - Forestburg, Alberta 03/2005- 06/2007

Completed routine floor maintenance, including stripping, sealing and finishing.

Supervised supplies in inventory and submitted requests for items requiring immediate reorder.

Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.

Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.

Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.

Trained junior maintenance professionals on correct repair and cleaning procedures.

Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

Stripped and refinished hard surface floors to maintain quality condition and appearance.

Promoted building security by locking doors and checking electrical appliances for safety hazards.

Kept janitorial closets clean and organized.

Collected, sorted and transported recyclable materials.

Checked in and stocked inventory throughout facility.

Inspected facility and grounds and picked up any trash.

EDUCATION

Peter Skene Ogden - 100 Mile House B.C

GED - Camrose Alberta 2007

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