AMANDA TERRY

**** ********* ***** *** **** Westbury NY, 11590

ad0pa5@r.postjobfree.com 516-***-****

PROFESSIONAL EXPERIENCE

GEICO WOODBURY NEW YORK

Underwriting/Coverage Supervisor June 2022- Present

* Reviewed coverage during coverage disputes between the claims and customer service department

* Used Judgment to afford or not afford coverage promptly

* Diligence

*Decision making skills

* Excellent communication

* Able to de escalate

* Provide a cohesive team environment with a hybrid team

* Time management to complete assigned task promptly

* Supplied feedback to direct reports and upper levels of management

Customer Service Supervisor June 2021-June2022

* Drove top results for Multiple teams in a brief period of time

* Onboarded New hire agents and welcomed them to GEICO

* People skills and helped agents reach career goals

* Critical thinking skills

* Able to create a team environment in the ever-changing virtual world

Supervisor Prep Program November 2020-June 2021

* Diligence

* Time management to complete assigned task promptly

* Supplied feedback to direct reports and upper levels of management

*Created and lead trainings on CFS invalid referrals

* Drove and kept results for my agents

* De-escalation skills

Sales/Service Performance Monitoring Analyst December 2019-November 2020

* Diligence

* Time management to complete assigned task promptly

* Supplied feedback to direct reports and upper levels of management

*Created and lead trainings

Service representative

November 2018-December 2019

* Diligence

* Build customer loyalty and retention

* Active Listening skills

*Top performer - Earned Bronze Chairman’s club

NASSAU BOCES NASSAU COUNTY NEW YORK

Teacher’s aide July 2013 - November 2018

* Provide extra aid to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.

* Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

* Tutor and aid children individually or in small groups to help them expert assignments and to reinforce learning concepts presented by teachers.

* Enforce administration policies and rules governing students.

* Discuss assigned duties with classroom teachers to coordinate instructional efforts.

* Instruct and check students in the use and care of equipment and materials to prevent injuries and damage.

* See students' performance and record relevant data to assess progress.

* Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

SEPHORA GARDEN CITY NEW YORK

Fragrance and skincare expert June 2012 - March 2017

* Confer with customers by telephone or in person to supply information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

* Check to ensure that proper changes were made to resolve customers' problems.

* Receive payment by cash, check, credit cards, vouchers, or automatic debits.

* Issue receipts, refunds, credits, or change due to customers.

* Aid customers by supplying information and resolving their complaints.

* Set up or find prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

* Greet customers entering establishments.

* Answer customers' questions and supply information on procedures or policies.

* Process merchandise returns and exchanges.

* Increased fragrance sales by 10%, update the merchandising standards, extensive training on skincare and fragrance, training new employees on company standards

* Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

ANNIE SEZ MERRICK NEW YORK

Key holder June 2007 - June 2012

* Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

* Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

* Inventory stock and reorder when inventory drops to a specified level.

* Instruct staff on how to manage difficult and complicated sales.

* Assign employees to specific duties.

Contact this candidate