Vickey Chervenak

Physician Practice Manager/Medical Billing/Collections, Insurance Claims/Customer Service Retail

Savannah, Ga 31406

ad0pa0@r.postjobfree.com

912-***-****

Highly prodcutive and loyal Medical Practice Manager with expert knowledge and experience in accounts receivable. Working knowledge of Medicare, Medicaid and Commercial Insurance with Physicians, Surgeons, Hospitals, labs and Hospice Billing, Bookkeeping expertise, reconcling bank account, writing checks, credit vouchers and six years of experience on QuickBooks. Recent knowledge on operating a cash register, money orders, and Loto machines.

Work Experience

Customer Sevice Cashier

Walmart

7080 Abercorn Street

Savannah, Ga 31406

September 2020 to December 2020

Cashier, waited on customer needs, rang up any and all items the customer may have.

Give directions and instructions to other new employees and customers.

Pull drawer once clocked in every day and deposited drawer every night.

One of the only ones working full time. On the busiest register. Enjoyed the customers.

At the end of each shift and while there is no customers to rang up responsible for putting back merchandise that customer decided the didn’t want.

Customer Service Supervisior

Harvey's Supermarket-Pembroke, Ga

March 2019 to July 2019

Supervised all Cashiers and baggers. Operated cash register, assisted customers with Money Orders, Western Union, sending and receiving money. Assisted customers with paying their bills through Western Union. Assisted customers with Loto ticket purchases. Help customers with their coin star cash in. Run closing on all 4 to 6 Cashiers cash evening at closing of the store. Balancing the safe and doing a money drop to be picked up the next morning.

Account Manager, Administrative Assistant, Rental Property Manager

M&W Rentals- Savannah, Ga

November 2010 to February 2018

Responsible for paying bills, reconciling all checking accounts, making all deposits from monies received from tenants. Also Keeping ledger for each of the ten properties. Make sure aprtment and houses are cleaned and any repairs completed for a new tenant. When aprtment or house comes available for rent, show possible new tentants it. Chose which tentant and prepare lease agreement. Evicted necessary tenants. Prepare yearly audit and coding checks for year end tax prepartion. Perform general clerical and administrative office duties.

Insurance Auditor /Analyst

Finger & Associates Plastic Surgery Center- Savannah, Ga

May 2010 to November 2010

Audited denials from the last five years. Appealed as many claims as possible that had 2010 been denied erroneously. Set up Medicaid on the Web Portal ot process claims electronically. Set up new electronic claims processing thru Mysis/Tiger. Entered charges, to payemnts, process all claims electronically and paper claims electronically and paper claims thru Mysis/Tiger system. Made daily deposits, responded all current denials received electronically and thru mail, by using all of my resources to correct the claim, making it a clean claim to process and pay faster. Completed any adminstrative function having to do with processing claims and receipts.

Insurande Analyst

Georgia Institute for Plastic Surgery, Savannah, Ga

July 2008 to February 2010

Responsible for all types of billing and collections functions for a five Physician and six Anesthesiologist Practice. Having the knowledge for processing claims and knowing the Insurance Companies requirements. Utilizing all different type of insurance internet web functions, to get the claims processed and paid faster. Corrected and re-filed claims that were denied or not paid. This conststed of correcting claims that may have been coded erroneously, sent to the wrong insurance company or had the wrong policy informaion. Responsible for mailing out all claims and operative report attached, processing appeals, posting receipts and balancing them at the end of the day with the computer system.

Patient Account Representive

Hospice Savannah-Savannah, Ga

August 2007 to August 2008

Responsible for collections from Hospice patients. Keeping tract of the Accounts Receivable and Census for accurate billing for 250 patients. Responsible for knowing and understanding all types of Commercial Insurance Policies guidelings and their requirements and benefit coverage for Hospice care. Electronic billing for Medicare, Medicaid and Tricare. Processed Pre-Certs for necessary Insurance Companies. Answering all insurance questions for the nurses, social workers and other staff.

Practice Manager

The Georgia Foot and Ankle Institute

August 2005 to February 2006

Managed three different offices which consisted of fifteen employees. Processed payroll and 401Kk distrubtion for employees and physicians. Coordinated physician's schedules. Coached, trained and disciplined personnel, including hiring and terminating staff. Create and update policies and procedures. Follow thru and utilize problem solving skills in receipt of complaints from patients, employees and physicians. Maintained and kept track of all credentialing contracts and reappointment applications for physician's with insurance companies and hospitals. Able to perform any and all administrative office positions for necessary coverage. Process all accounts payable, reconciled monthly bank statements and print monthly reports such as Profit and Losss and Aging Accounts Receivable thru Quick Books. Completed daily closing and reconcile with the computer and generated daily reports. Compute and analyze the physicians's charges and collections to keep up with the average of collections. Process all electronic claims daily. Open and process all incoming mail receipts to include copying all checks and preparing them for the daily deposit. Process all necessary insurance and patient refunds.

Physician Office Practice Manager

SouthCoast Medical Group, LLC- Savannah, Ga

July 2001 to January 2005

Responsible for the most efficient team in the SCMG. This was due to accuracy and completeness of any and all new projects. This location and site was considered the most efficient and professionally operated site. This was the test and beta site for all the new electronic medical record computer systems. Responsible for all clincial operations for a large three family physician office. Duties also included, but was not limited to, accounts payable, keeping tract of expenses, processing payroll for fifteen employees, entering new hospital charges, monitor types of referrals and recall reports for patient care. Write, train and supervise all necessary policies and procedures it took to operate a three physician office with new electronic medical records. This location was also considered the most efficient and professional ran site with the Malpractice Insurance Company when they completed their site review.

Account Manager

SouthCoast Medical Group-Savannah, Ga

July 2001 to July 2002

Responsible for collections on all accounts for two full time physicians. Achieved getting the accounts receivagle days down form the 70 day range to the 45 day range within three months. Responsible for knowing and understanding Medicare, Medicaid and other type of commercial insurnace companies guidelines and their requrirements for filing all types of claims to include hospital charges for both physicians. Responsible for answering all account quuestions and set up payment arrangements with the patients. Transferred all necessary accounts over the collections agency.

Due to effiecient task and professionalism I was promoted to the Manager of this practice

Education

Diploma

Mannheim American High School- Mannheim, Germany

1981

Assessments

Security Skills- Proficient

August 2019

Assessing risks, enforcing security standards, and handling complaints.

Full results: https://share.indeedassessments.com/share_assignment/zgf0yz53innbwro5

Medical Billing- Proficient

August 2019

Understanding the procedures and forms used for medical billing.

Full results: https://share.indeedassessments.com/share_assignment/5ru4sx2jhksrpdv3

Accounting Skills: Bookkeeping - Proficient

August 2019

Calculating and determining the accuracy of financial data.

Full results: https://share.indeedassessments.com/share_to_profile/ee9612ec9b0d080f8a35a175a05024f4eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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