Customer Service Call Center
Resume:
Tiffiney T. Smith
Columbia, SC 29223
***************@*****.***
Professional Summary
Highly motivated professional with an extensive background in Security Services, Medical insurance accounts building, and Membership and Call Center operations. Experienced Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Interpersonal ability to interaction well with all people. Proven DME intake coordinator experience. Adept in computer database programs offering exceptional customer service.
Employment History
Patient Account Representative
06/2022-Present Receivable Solutions Inc. Columbia, SC
Incoming ad Outbound calls related to patient accounts for hospital and physician billing
Assist with payments and payment arrangements
Discuss billing issues
Submit requests for billing changes and disputes
Train new employees on system navigation and billing systems
Resolved accounts on older bills
Complete daily spreadsheets on all issues with billing and discrepancies
Conduct daily Team meetings for training
Senior Customer Service Representative
12/2019-present DXC Technology Blythewood, SC
Answer telephones and respond to basic customer questions and/or forward to appropriate personnel.
Record call on account history with results of the inquiry; initiate required confirmation without direct supervisor. Research customer inquiry; and respond to appropriate parties in a timely manner.
Process customer requests by sending faxes, returning telephone calls and send mail documents
Review and recommend modifications to the procedures and work flow as necessary to ensure efficient and effective processing of transaction
Security Officer Supervisor (Lieutenant)
12/2017 – Present Allied Universal Security Columbia SC
Secure Palmetto Health Richland property
Keep an hourly log of all incidents
Report to management on all infractions
Keep order on property
Supervise over 22 officers
Maintain daily incident reports
Report to upper management on all activity on the property
I
Loan Counselors
11/2011 - 07/2017
WELLS FARGO & COMPANY INC
Columbia, SC
Check loan agreements to ensure that they are complete and accurate, according to policies
Advise banker on loan status, for approval or denial
Transfer calls as need to underwriting
Utilized excellent customer-service focused approach
Communicated promptly and courteously regarding loan applicant rejections
Counseled individuals on how to get a better credit score in order to secure mortgages in the future
Assisted with resolution of customer complaints and account errors
Customer Service Representative Customer Service Columbia, SC
04/1998 - 12/2009
Blue Cross & Blue Shield of SC
Received incoming calls from customer and healthcare provider regarding medical coverage and claims
Built coverage for companies covered by BCBS of SC
Took incoming calls from customers and providers regarding dental coverage
Verified authorization status
Updated and request account error corrections
Coordinated with other areas to resolve all customer complaints
Adjusted dental claims
Completed overtime as needed
Assisted as needed with Appeals final decisions with Companion Healthcare
Education and Training
Completion Date
Issuing Institution
Location
Qualification
Course of Study
06/1984
Dreher High School
Columbia, SC
High School Diploma
General High School Curriculum
12/1996
Mansfield Business Collage
Columbia, SC
1 Year of College or a Vocational School
Office Specialist
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