Tiffiney T. Smith

**** **** **** ** *** P***

Columbia, SC 29223

803-***-****

ad0p9b@r.postjobfree.com

Professional Summary

Highly motivated professional with an extensive background in Security Services, Medical insurance accounts building, and Membership and Call Center operations. Experienced Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Interpersonal ability to interaction well with all people. Proven DME intake coordinator experience. Adept in computer database programs offering exceptional customer service.

Employment History

Patient Account Representative

06/2022-Present Receivable Solutions Inc. Columbia, SC

Incoming ad Outbound calls related to patient accounts for hospital and physician billing

Assist with payments and payment arrangements

Discuss billing issues

Submit requests for billing changes and disputes

Train new employees on system navigation and billing systems

Resolved accounts on older bills

Complete daily spreadsheets on all issues with billing and discrepancies

Conduct daily Team meetings for training

Senior Customer Service Representative

12/2019-present DXC Technology Blythewood, SC

Answer telephones and respond to basic customer questions and/or forward to appropriate personnel.

Record call on account history with results of the inquiry; initiate required confirmation without direct supervisor. Research customer inquiry; and respond to appropriate parties in a timely manner.

Process customer requests by sending faxes, returning telephone calls and send mail documents

Review and recommend modifications to the procedures and work flow as necessary to ensure efficient and effective processing of transaction

Security Officer Supervisor (Lieutenant)

12/2017 – Present Allied Universal Security Columbia SC

Secure Palmetto Health Richland property

Keep an hourly log of all incidents

Report to management on all infractions

Keep order on property

Supervise over 22 officers

Maintain daily incident reports

Report to upper management on all activity on the property

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Loan Counselors

11/2011 - 07/2017

WELLS FARGO & COMPANY INC

Columbia, SC

Check loan agreements to ensure that they are complete and accurate, according to policies

Advise banker on loan status, for approval or denial

Transfer calls as need to underwriting

Utilized excellent customer-service focused approach

Communicated promptly and courteously regarding loan applicant rejections

Counseled individuals on how to get a better credit score in order to secure mortgages in the future

Assisted with resolution of customer complaints and account errors

Customer Service Representative Customer Service Columbia, SC

04/1998 - 12/2009

Blue Cross & Blue Shield of SC

Received incoming calls from customer and healthcare provider regarding medical coverage and claims

Built coverage for companies covered by BCBS of SC

Took incoming calls from customers and providers regarding dental coverage

Verified authorization status

Updated and request account error corrections

Coordinated with other areas to resolve all customer complaints

Adjusted dental claims

Completed overtime as needed

Assisted as needed with Appeals final decisions with Companion Healthcare

Education and Training

Completion Date

Issuing Institution

Location

Qualification

Course of Study

06/1984

Dreher High School

Columbia, SC

High School Diploma

General High School Curriculum

12/1996

Mansfield Business Collage

Columbia, SC

1 Year of College or a Vocational School

Office Specialist

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