Management or Accounting
Resume:
Patricia Michele Miller
**+ years of Business Operations and Management experience
East Point, GA 30344
ad0p8y@r.postjobfree.com
My years of experience in a variety of different jobs, has given me the opportunity to explore my many talents. I am searching for a place of employment that would allow me to use my management and financial skills. I'm a multi-tasker that has worked two jobs for many years. Authorized to work in the US for any employer
Work Experience
Co-Owner and Office Manager
Slap Yo Daddy Barbque LLC - East Point, GA
March 2022 to Present
• Responsible for business formation and Licensing with the State Of Georgia.
• Prep, prepare and cooked all custom side dishes per customer request.
• Safeserv certified
• Created website for business and menu
• Set up accounting software for accurate tax records.
• Delivered food to customers as requested.
• Provide excellent customer service to customers.
• Used ADP for my accounting payroll.
Administrator
GETT CREW/Express Professionals Employment Agency - Tucker, GA December 2021 to March 2022
• Opened office after being closed for 2 years due to covid.
• Create new and updated files for past and current employees.
• Scheduled, set up and prepared interviews for new employees.
• Scheduled travel arrangements for company.
• Opened and closed the office 90% of the time.
• Sent emails and work schedules to employees.
• Sent out itinerary to all employees going to work sites at different location.
• Provide customer service for new clients and established clients. Owner/Home Base Business
Prosperous Professional Solutions, LLC - Atlanta, GA August 2014 to March 2022
• Responsible for keeping accurate accounting records for individual taxes.
• Repaired and restored customer financial records.
• Acted as representative for individuals with all 3 credit reporting agencies.
• Consult clients with their financial management.
• Collected on delinquent medical bills for small medical offices and small businesses.
• Make outbound customer service calls to prospected clients and existing customers. Operations Manager
Critical Resolution Mediation - Norcross, GA
February 2010 to August 2014
Trained, mentored and supported high -performing team, providing regular performance review, feedback and coaching in deficient areas.
Worked with other managers to develop service improvement initiatives Oversaw disputes, finding resolutions and reconciliation for client accounts. Analyzed loss reports and reviewed with senior management to measure overall portfolio performance. Complete investigations of customer accounts and payment histories. Reach out to customers to discuss late payments and options for remitting amounts due. Attend 6 Business Management training seminars per year to remain in compliance with the FDCPA, CFPB, and HIPPA.
Education
AAS in Medical Billing and Coding
Sandford Brown College - Dunwoody, GA, US
January 2010 to July 2012
Certificate of Completion in Business Finance
Ivy Tech Community College - South Bend, IN
March 2003 to May 2005
AS in Accounting and Business Management
Detroit College of Business - Flint, MI
January 1993 to March 1995
High school diploma
Niles Community High School - Niles, MI
August 1986 to June 1990
Skills
• Invoicing background
• Accounting operations management
• Effective time management
• Expert in customer relations
• QuickBooks proficient
• Credit Analysis background
• Call Center Management background
• Collections Operations Management background
• Remote Customer Support
• Business Finance Specialist
• Proficiency in Microsoft word
• PowerPoint
• Excel
• Medisoft
• ICD9
• Freshbooks
• Medical Billing
• Accounting Software
• Business Management
• Medical Coding
• General Ledger Accounting
• Tax Experience
• Accounts Payable
• Financial Management
• CPT Coding
• QuickBooks
• Microsoft Excel
• Schedule management
• Supervising experience
• Payroll
• Bookkeeping
• Human resources
• Budgeting
• Vendor management
• Event planning
• Office management
• Clerical experience
• Administrative experience
• Organizational skills
• Office experience
• Communication skills
• Filing
Military Service
Branch: Navy Reserve
Service Country: United States
Rank: Petty Officer Third Class
October 2000 to March 2006
Awards
Top Commerical Collections Expert
June 2012
• Broke records 6 months in a row by recovering 2.5 Million dollars in delinquent accoutns. Certifications and Licenses
Driver's License
Assessments
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Written communication — Proficient
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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