Jason T. Willard

*** ******** ***** **.

Kernersville, NC. 27284

276-***-****

ad0p8t@r.postjobfree.com

Professional Summary

More than 25 years of Information Technology experience as an Installation Engineer and Support Analyst in Retail and Financial Industries with expert knowledge in building networks and supporting a very wide range of hardware devices and software applications, including printers, networks, tcp/ip, email, wireless devices and remote connectivity. I also have extensive experience in Technical Writing, Training, Provisioning, Asset Management, Application Testing, and Access Management, provisioning requests to multiple Applications and Systems, creating accounts as well as adding/removing access while maintaining Accuracy, Precision and Security.

I’ve also determined the cause of request failures, advising End Users on how best to proceed forward.

Lastly, I am experienced in provisioning Bulk Requests, for as few as 50 to over 10,000 End Users

Skills Summary

Operating Systems

Windows NT, Windows 2000, Windows XP Pro, Mac OS X, Windows 7, Windows 8, Windows 10 Enterprise, DOS, Windows 11 v 22H2

Applications

MS SQL Developer, MS Visio, MS Project, MS PowerPoint, MS Excel, MS Word, MS Server Manager, MS Active Directory, MS User Manager, Office 365, Microsoft Exchange Management Console Lotus Notes, Netware Admin, Norton Anti-Virus, Symantec Client Firewall, Filenet, Peregrine Systems Remote Management Services, Peregrine Systems Service Center, Danware NetOp, MS PRN, Zendesk, Peregrine Systems Remedy User, Ace Server/Database Administration, Enterprise Direct, ServiceNow, RacF, Rumba Mainframe Emulator, IBM Extra Personal Client 32 Bit, OfficeScan NT, Citrix, Safeboot, McAfee Agent, Tandem/Outside View, Blackberry Desktop Manager, M-Notes, IBM EasySynch Pro, Quark, Apple Remote Desktop, Racf, Tivoli, Tamit, ASDS, IBM PComm, Blackberry Enterprise Server, Perfect Commerce, Registration Manager Administrative Interface, RSA Admin, InfoBlox, OSD, Mail Express, Nuance, Cherwell, Cisco AnyConnect VPN, Active Directory Administrator, Maximo, SecureNet Term, Putty, Hummingbird, ART, Confluence, AIMS

Hardware

Laptop and Desktop PC’s, Blackberry’s, Printers, Cisco 7960 and Avaya 9611G VOIP Phones, iPads and iPhones, Android Phones

Professional Experience

Wells Fargo – July 2021 to July 2023 (Contractor through TekSystems)

809 4 1/2 St W, Winston-Salem, NC 27101

Position Title: Information Access Management Associate/Desktop Support

Tools Utilized: Microsoft Office 365, AIMS, Confluence, Multifeed Authentication, ServiceNow, ART, AppOne, GroupGrabber, STAMP, SIMBA, MS SQL

Job Summary: Investigate failed Access Requests to multiple Applications and Systems to determine what caused the failure and, if I am unable to provision, advise the End User/Requester on how to proceed. I participated in Workflow Rotation where I make sure Tickets are assigned. Also I assisted with SIMBA issues, one of the few from my Team. Lastly, I was a member of the Bulk Team, processing Bulk Requests for as few as 50 End Users, up to thousands. I installed MS SQL Developer and pulled SQL Reports on the results of every Bulk Job, to share with and update the Requesters…over 150 in 2023.

Responsibility Summary:

Determine the cause of failed Access Requests

Manage multiple Ticket Queues as part of a Team

Assign Tickets as required

Respond to Business and End User needs

Maintain Information Security by following Corporate, Industry and Wells Fargo Standards

Maintain Communication with Team Members and Customers

Provide ongoing Customer Service as Required

Meet and exceed Service Level Agreements

Gather necessary information and required approvals to process Bulk Requests for between 50 and as many as 10,600 End Users

Used a proprietary application called AIMS (Access and Information Management System) to create and view Accounts as required, adding/removing access based on Service Now Requests and removing Accounts via Service Now Requests

Resolve Hardware and Software issues

Adhering to industry and Wells Fargo Standards for Information Security and Documentation

Maintain communication and provide updates to the Customer at every stage of the Project

Maintain and retain highly detailed records of everything done for each request, including all emails, approvals, forms, actions taken and results.

Wells Fargo – March 2019 to December 2020 (Contractor through Ettain)

809 4 1/2 St W, Winston-Salem, NC 27101

Position Title: Information Security Analyst 3/Desktop Support

Tools Utilized: Microsoft Office 365 Pro Plus, Propr, RACF/Mainframe, ServiceNow

Job Summary: Provision Access Requests to nine Mainframe Based Applications and Systems, by accessing the specific Region and entering the required commands, while maintaining Accuracy, Precision and Security.

Responsibility Summary:

Fulfill Mainframe Access Requests…I lived in the Mainframe

Manage a Ticket Queue as part of a Team

Resolve Hardware and Software issues

Respond to Business and End User needs

Maintain Information Security by following Corporate, Industry and Wells Fargo Standards

Maintain Communication with Team Members and Customers

Provide ongoing Customer Service as Required

Colonial Life – June 2017 to March 2019

3812 Concord Pl Roanoke VA 24018

Position Title: Insurance Sales

Tools Utilized: Microsoft Office 365 Pro Plus, Propr

Job Summary: Find, Identify, Contact and Create Customers, by phone and in person. Write quotes, lead meetings and enroll participants. Maintain business partnership and provide ongoing Customer Service.

Responsibility Summary:

Find and research leads

Contact Decision Makers

Conduct Discovery Meetings

Create Quotes

Meet with and enroll Participants

Provide ongoing Customer Service

Lash Group – August 2016 to May 2017 (Contractor through Accrue Partners)

1800 Innovation Pt, Fort Mill, SC 29715

Position Title: End Point Analyst//Desktop Support

Tools Utilized: MS Office Suite 2010, MS Outlook, Active Directory Users and Computers, Citrix, Sharepoint, Wyse Terminals, Windows PE

Job Summary: Setup Wyse Terminals, image Desktop Computers, install peripherals and physical network for Training Classes for New Employees and for Annual Recertification of existing Employees. Serve as a Technical Resource for New Employee Training Classes, insuring everyone has network connectivity, has an Active Directory account and can login. Ship and receive equipment and maintain equipment inventories. Secondary role, to assist Desktop Support with various End User Support issues.

Responsibility Summary:

Configure and setup Wyse Terminals

Image and setup Desktop Computers

Install peripherals and physical networks

Resolve Hardware and Software issues

Participate in training new employees

Administer End User Accounts via Active Directory

Ship and receive equipment

Keep track of equipment inventories

Provide a very positive Customer Support experience for End Users

Multi-Task, Prioritize, and React to change while maintaining Customer Focus

Provide Hardware and Software Support

Ally Financial – November 2014 to June 2016 (Contractor through TEKsystems)

440 S Church St, Charlotte, NC 28202

Position Title: Field Operations Technician

Tools Utilized: MS Office Suite 2010, Windows PE, MS Outlook, RSA Authentication Manager 8, ServiceNow, Active Directory Users and Computers, Citrix

Job Summary: Build and provision Desktop and Laptop Computers for End Users. Install software and provide support for all IT hardware and software issues. Support customers over the phone and at their desk from tickets via phone call and from an email queue. Equipment Procurement and Asset Management.

Responsibility Summary:

Install requested Software for End Users

Support Video Conferencing, Install and Test Equipment

Support Remote Users connecting via Citrix

Created Accounts and assigned SecurID Tokens for remote access, via RSA Authentication Manager

Build and Provision requested Desktops and Laptops for End Users

Multi-Task, Prioritize, and Respond to change while maintaining Customer Focus

Verify Ally Procedures and Guidelines are followed with respect to installing software and provisioning hardware

Manage Queue and document tickets accurately through daily and extensive use of Service Now

Establish and maintain relationship with Hardware Vendors

Perform manual software installations, either by going to the End User’s desk, or talking them through the install over the phone

Gain and maintain familiarity with current processes

Complete Access Requests using Active Directory…specifically creating Accounts as required, adding/removing access based on Service Requests and removing Accounts via Service Requests and as needed.

Provide a very positive Customer Support experience for End Users

Shipping and Receiving IT Equipment

Participated in a Project, months long, as it was done on weekends, to upgrade all Computers in the 440 S. Church St. building to Windows 10 and Microsoft 365. Not only did we install the software, but we created the End User Profiles. We would do anywhere from 50 to 80 End Users per Weekend until all Users and Computers were updated

Lowes - September 2014 to October 2014 (Contractor through TEKsystems)

1605 Curtis Bridge Rd, Wilkesboro, NC 28697

Position Title: IT Project Deployment Analyst

Tools Utilized: SecureNet Term, Putty, Hummingbird

Job Summary: Upgrade store servers for ISP Firmware Upgrade Project

Responsibility Summary:

Run pre-checks on assigned stores each evening to verify there are no pre-existing issues

Call store contact and brief them on how the upgrade would run

Monitor End of Day at store

Run upgrade script as soon as End of Day completes

Resolve any issues reported by the script

Run post-checks as soon as the script completes

Call store contact and run test on registers, reboot LRT Guns and iPhones

Record information nightly on project spreadsheet

Project upgraded firmware on over 1700 store servers, on time and within budget

Lowes – July 2014 to September 2014 (As a Contractor through TEKsystems)

1605 Curtis Bridge Rd, Wilkesboro, NC 28697

Position Title: Deployment Engineer

Tools Utilized: Active Directory, Windows PE, Cisco Any Connect, RSA, Microsoft Excel, Microsoft Communicator, Windows 7, Linux 3.14

Job Summary: Build and deploy Desktop and Laptop Computers for Windows 7/Linux 3.14 Upgrade Project.

Responsibility Summary:

Build and deploy Laptop and Desktop computers on a daily basis

Record the Serial Number of all computers built

Install additional software as needed

Verify software versions were up to date

Verify network access

Perform QA to make sure all applications were functioning

Assist End Users with any issues and questions while out on the floor deploying

Decommission old Windows XP Desktops and Laptops

Record the Serial Number of all computers decommissioned

Respond to any changes/updates as needed (six of us updated the network drivers on 823 computers in one day, due to a network issue that occurred post deployment)

Project upgraded over 1400 End Users from Windows XP to Windows 7, in less than eight weeks, on time and within budget

AmWINS – February 2013 to June 2014 (As a Contractor through Accrue Partners)

4725 Piedmont Row Dr Ste 600 Charlotte, NC, 28210

Position Title- IT Support Specialist

Tools Utilized- Dameware, MS Office Suite 2010, Cherwell Service Management, RSA Authentication Manager 8, MS Outlook, Active Directory Users and Computers, Microsoft Exchange Management Console, LogMeIn, Citrix

Job Summary: Build and provision Desktop and Laptop Computers for End Users. Install software and provide support for all IT hardware and software issues. Support customers over the phone and at their desk from tickets via phone call and from an email queue. Equipment Procurement and Asset Management.

Responsibility Summary:

Install requested Software for End Users on a daily and extensive basis

Used Microsoft Exchange Management Console to create, modify and delete Email Accounts and Groups

Build and Provision requested Desktops and Laptops for End Users

Multi-Task, Prioritize, and Respond to change while maintaining Customer Focus

Verify AmWINS Procedures and Guidelines are followed with respect to installing software and provisioning hardware

Manage Queue and document tickets accurately through daily and extensive use of Cherwell

Establish and maintain relationship with Hardware, Software, and Wireless Vendors

Assisted End Users in resetting RSA Securid PINs and in accessing remotely via RSA Authentication

Perform manual software installations, either by going to the End User’s desk, or talking them through the install over the phone

Support Remote Users connecting via Citrix

Gain and maintain familiarity with current processes

Complete Access Requests using Active Directory…specifically creating Accounts as required, adding/removing access based on Service Requests and removing Accounts via Service Requests and as needed

Provide a very positive Customer Support experience for End Users

Shipping and Receiving IT Equipment

TIAA-CREF – January 2009 to January 2013 (January 2009 to July 2010 as a Contractor through Comsys)

8500 Andrew Carnegie Blvd, Charlotte, NC 28262

Position Title – End User Computer Technician

Tools Utilized – Tivoli, Tamit, ASDS, Safeboot, Maximo, MS Office Suite, MS Outlook, IBM PComm, Blackberry Enterprise Server, Perfect Commerce, Registration Manager Administrative Interface, RSA SecurID Admin, Infoblox, OSD, Citrix, ServiceNow

Job Summary: Build and provision Desktop and Laptop Computers for End Users, install software and provide Tier 3 Hardware and Software Troubleshooting Support. I procured equipment and worked within the entire Asset Management Life-Cycle from ordering the equipment through decommissioning and disposal.

Responsibility Summary:

Install requested Software for End Users by using ASDS and TEM on a daily and extensive basis

Build and Provision requested Desktops and Laptops for End Users using Ghost and OSD

Provision and resolve issues with, End User Blackberries and Cell Phones by using Blackberry Enterprise Server and/or working with Service provider

Complete Access Requests using Active Directory

I was one of nine Analysts supporting 13,000 End Users

Multi-Task, Prioritize, and React to change while maintaining Customer Focus

Maintain Inventory Control daily, through use of Tamit/Maximo, and by ordering replacement equipment through Perfect Commerce

Provide escalated Software and Hardware support

Shipping and Receiving IT Equipment

Support Remote Users connecting via Citrix

Assisted End Users in resetting RSA Securid PINs and in accessing remotely via RSA Authentication

Verify TIAA-CREF Procedures and Guidelines are followed with respect to installing software and provisioning hardware, including verifying all software installed is ITAS approved and all hardware requests have the correct approvals

Manage Queue and document tickets accurately through daily and extensive use of ServiceNow

Use Technical Writing Skills to update and maintain Knowledge Database. Created issue resolution procedures for new issues and updated older procedures as needed

Establish and maintain relationship with Hardware, Software, and Wireless Vendors

Add Desktops and Laptops to the TIAA-Cref Network using QIP and InfoBlox

Perform manual software installations when required. Either going to the End User’s desk, or talking them through the install over the phone

Meet ‘special’ Build Requirements – i.e. Dell workstations, Video Configurations…etc

Create multiple workstations simultaneously for Projects

Gain and maintain familiarity with current processes

Ensure all Laptops are added to Safeboot…Verify End Users are added to Safeboot on appropriate device and that Safeboot builds properly on each Laptop

User Acceptance Testing (UAT) for new software and upgrades

Document Procedures and create training and knowledgebase documents

Red River Technology Group – June 2008 to August 2008 (As a Contractor through Modis)

Position Title – Sr. Technician

Tools Utilized – Cisco Call Manager

Job Summary: Assist with conversion to VOIP Phones at Bank of America Corp.

Responsibility Summary

Stage and Build Cisco 7960 VOIP Phones

Deploy Cisco 7960 VOIP Phones to End Users and test to verify they are operating correctly

Assist End Users before the ‘go live’ date to insure they understand the features of the phone, it’s options, and provide a presence on the floor to answer any End User questions, resolve any issues and continue to verify the Cisco 7960 VOIP Phones are working properly

After verifying calls to the legacy phone number are rolling to the new Cisco 7960 VOIP Phones, remove the legacy phone before the ‘go live’ date

After Cisco 7960 VOIP Phones go live, continue providing a presence on the floor, to answer any End User questions, resolve any issues and continue to verify the Cisco 7960 VOIP Phones are working properly

Decommission legacy phones, package them for shipment and inventory them

Wachovia Bank – November 2005 to May 2008

809 4 1/2 St W, Winston-Salem, NC 27101

Position Title – Sr. Technical Analyst (Specialty Queue – Support Wireless Devices, Remote Connectivity, MS Outlook, Lotus Notes and Apple Devices)

Tools Utilized – Lotus Notes, MS User Manager, MS Server Manager, Netware Admin, Norton Anti-Virus, Symantec Client Firewall, Filenet, Peregrine Systems Remote Management Services, Peregrine Systems Service Center, Danware, NetOp, MS PRN, Peregrine Systems Remedy User, Ace Server/Database Administration, Rumba Mainframe Emulator, RSA SecurID Admin, IBM Extra Personal Client 32 Bit, OfficeScan NT, Citrix, Tandem/OutsideView, Blackberry Desktop Manager, M-Notes, IBM EasySynch Pro, Apple Remote Desktop, RacF

Job Summary: Resolve Hardware and Software issues reported by internal Corporate and Retail End Users

Responsibility Summary

Utilize knowledge database, other analysts, subject matter experts and my own troubleshooting skills to resolve internal end user's hardware and software issues as quickly as possible

Support Remote Users connecting via Citrix

Resolve Hardware and Software issues

Assisted End Users in resetting RSA SecurID PINs and in accessing remotely via RSA Authentication

Support overseas contractors who connect to Wachovia's network via Virtual Machine. Access Server Farms to reset/reboot Virtual Servers and/or determine customers connectivity issue

Dual support of PC's and Windows based applications and Apple MacIntosh computers and applications

Test new Software to determine usability and identify any issues

Report new and major issues and trends to management

Use Technical Writing Skills to update and maintain Knowledge Database. Created issue resolution procedures for new issues and updated older procedures as needed

Train new analysts

Experience with and knowledge of Microsoft Active Directory.

Support of the Microsoft Office Suite including Outlook, Excel, Word, and PowerPoint

Wachovia Bank – June 2004 to November 2005

809 4 1/2 St W, Winston-Salem, NC 27101

Position Title – Sr. Technical Analyst (Global Queue – Support any and all Devices, Issues and Software for all Internal Corporate/Retail End Users)

Tools Utilized – Lotus Notes, MS User Manager, MS Server Manager, Netware Admin, Norton Anti-Virus, Symantec Client Firewall, Filenet, Peregrine Systems Remote Management Services, Peregrine Systems Service Center, Danware, NetOp, MS PRN, Peregrine Systems Remedy User, Ace Server/Database Administration, Rumba Mainframe Emulator, RSA SecurID Admin, IBM Extra Personal Client 32 Bit, OfficeScan NT, Citrix, Tandem/OutsideView, Blackberry Desktop Manager, M-Notes, IBM EasySynch Pro, RacF

Job Summary: Resolve Hardware and Software issues reported by internal Corporate and Retail End Users

Responsibility Summary

Utilize knowledge database, other analysts, subject matter experts and my own troubleshooting skills to resolve internal end user's hardware and software issues as quickly as possible

Assist Platform Bankers with issues printing in RACF/Mainframe

Test new Software to determine usability and identify any issues.

Report new and major issues and trends to management

Resolve Hardware and Software issues

Assisted End Users in resetting RSA SecurID PINs and in accessing remotely via RSA Authentication

Use Technical Writing Skills to update and maintain Knowledge Database. Created issue resolution procedures for new issues and updated older procedures as needed

Train new analysts

Participated in South Trust Region 1 and Region 2 Command Centers for support of Legacy South Trust users migrating over to Wachovia systems and hardware.

Participated in ITGS (Information Technology Global Sourcing) Initiative for after hours support of new Contractors in India who were connecting via Virtual Machine to Wachovia's Network

Experience with and knowledge of Microsoft Active Directory

Support of the Microsoft Office Suite including Excel, Word, and PowerPoint

Wachovia Bank – May 2000 to June 2004

809 4 1/2 St W, Winston-Salem, NC 27101

Position Title – Technical Analyst (Global Queue – Support any and all Devices, Issues and Software for all Internal Corporate/Retail End Users)

Tools Utilized – Lotus Notes, MS User Manager, MS Server Manager, Netware Admin, Norton Anti-Virus, Symantec Anti-Virus, Filenet, Peregrine Systems Remote Management Services, Peregrine Systems Service Center, Danware, NetOp, MS PRN, Peregrine Systems Remedy User, Ace Server/Database Administration, Rumba Mainframe Emulator, RSA SecurID Admin, IBM Extra Personal Client 32 Bit, OfficeScan NT, Citrix, Tandem/OutsideView, Blackberry Desktop Manager, IBM EasySynch Pro, RacF

Job Summary: Resolve Hardware and Software issues reported by internal Corporate and Retail End Users

Responsibility Summary

Utilize knowledge database, other analysts, subject matter experts and my own troubleshooting skills to resolve internal end user's hardware and software issues as quickly as possible

Assist Platform Bankers with issues printing in RACF/Mainframe

Test new Software to determine usability and identify any issues.

Report new and major issues and trends to management

Use Technical Writing Skills to update and maintain Knowledge Database. Created issue resolution procedures for new issues and updated older procedures as needed

Assisted End Users in resetting RSA SecurID PINs and in accessing remotely via RSA Authentication

Resolve Hardware and Software issues

Train new analysts

Support of the Microsoft Office Suite including Excel, Word, and PowerPoint

From May 2000 until September 2002, I was one of 12 Analysts supporting approximately 35,000 Corporate and Retail End Users

From August 2000 through September 2002, I was call leader 23 of the 25 months, taking an average of over 1,000 calls per month

After September 2002, Wachovia and First Union merged, and I became one of approximately 35 - 40 analysts supporting 115,000 Corporate and Retail End Users

Century Data Systems – April 1998 to June 1999

Position Title – Field Engineer

Job Summary: Install Point of Sale Equipment for various Retail Outlets

Responsibility Summary

Performed various solo and group projects including…

Server Upgrades

Building and Configuring Servers

Building Networks

Installing Phones, Phone Boards and Communications Systems

Pulling in and Punching down CAT5 Cable

NCR 2127 Y2K Operating System Upgrades

Installing Hewlett Packard Tape Drives

Installing and Configuring NovaBack Automatically Scheduled Tape Back-Up Software

Certifications and Training

Certified Electronics Technician

Customer Service Specialist

Windows XP Training Class (Wachovia)

Maximo Training (TIAA-CREF)

OSD Training (TIAA-CREF)

InfoBlox Training (TIAA-CREF)

Education

ECPI College of Technology

References

References in italics are more easily reachable, more recent and probably more applicable

1. Tonya Swartz / 480-***-**** / ad0p8t@r.postjobfree.com / Wells Fargo Bank (Former Manager)

2. Lloyd Tharp / 336-***-**** / ad0p8t@r.postjobfree.com / Wells Fargo Bank (Former Manager)

3. Kris Houck / 704-***-**** / ad0p8t@r.postjobfree.com / TIAA-CREF (Former Manager)

4. Jackie Lance / 704-***-**** / ad0p8t@r.postjobfree.com /TIAA-CREF / (Former Lead)

5. Scott Dillon / 336-***-**** / Dillon Home Improvements (Former Employer)

6. Jason Adams / 980-***-**** / ad0p8t@r.postjobfree.com / TIAA-CREF (Former Co-Worker)

7. Kim Morrell / 803-***-**** / TIAA-CREF (Former Co-Worker)

8. David Madanski / 704-***-**** / ad0p8t@r.postjobfree.com / AmWINS (Director)

9. Tony Proctor / 704-***-**** / ad0p8t@r.postjobfree.com / AmWINS (Manager)

10. Ralph Barnes / 704-***-**** / ad0p8t@r.postjobfree.com / AmWINS (Director)

11. James Ruth / 704-***-**** / ad0p8t@r.postjobfree.com / AmWINS (Director)

12. Chris Skinner / 704-***-**** / ad0p8t@r.postjobfree.com / Lowe’s (Project Manager)

13. Andrea Riley / 313-***-**** / ad0p8t@r.postjobfree.com / Chief Marketing Officer / Ally Financial

14. Dan Takah / 704-***-**** / ad0p8t@r.postjobfree.com / Enterprise Risk Director / Ally Financial

15. Richard Benton / 803-***-**** / ad0p8t@r.postjobfree.com / Field Operations Manager (until March 2016) / Ally Financial

16. Diane Morais / 704-***-**** / ad0p8t@r.postjobfree.com / CEO and President Ally Bank / Ally Financial

17. Dan Soto / 704-***-**** / ad0p8t@r.postjobfree.com / Chief Compliance Officer / Ally Financial

18. Chris McBride / 336-***-**** / ad0p8t@r.postjobfree.com / Wells Fargo Information Security Analyst

19. Roger Slate / ad0p8t@r.postjobfree.com / Wells Fargo Information Security Analyst

20. Joe Burick / 336-***-**** /ad0p8t@r.postjobfree.com / Wells Fargo Third Party Governance

21. Jose Torres / 704-***-**** / ad0p8t@r.postjobfree.com / Information Technology at ALLY Financial / Former Lead

22. Tiffiny Leikam / 406-***-**** / ad0p8t@r.postjobfree.com / IT Manager at Wells Fargo

23. Ann Monteith / 612-***-**** / ad0p8t@r.postjobfree.com / Wells Fargo Information Security Analyst

24. Raymond Lingle / 540-***-**** /ad0p8t@r.postjobfree.com / District General Agent

Additional Info

Exceptional communication and interpersonal skills, with a professional customer service background

Experience working in a high-stress, fast-paced environment as part of a team or individually

Detail oriented with sound leadership, organizational and planning skills

Extensive experience supporting computers, peripherals and multiple hardware applications for end users

Ability to effectively prioritize and manage multiple activities simultaneously

Strong deductive and problem solving skills

Demonstrated leadership and coaching skills

Excellent ability to quickly become a Subject Matter Expert (SME)

Strong verbal and written communication skills

Trained other analysts and provided ongoing support to end users

Created and documented procedures for team workflows to achieve results

Independently able to provide high level of analytical support

Testing of procedures and project deliverables

Management Skills and Experience

Excellent leadership abilities gained by supervising employees and directing their efforts

Provided positive motivation/constructive criticism to get the best out of the team

Proven ability to work in a high-stress, fast-paced environment where teamwork is essential

Collaborative team experience with superior problem-solving skills

Knowledge of best practices around Information Security

Contact this candidate